Reduce claim aging, maintain clear payer communication, and accelerate collections with our structured AR calling services.
AR Calling Services for Hospitals, Practices & RCM Firms
Flatworld's medical AR calling services strengthen your revenue cycle by maintaining consistent payer communication and resolving claim delays efficiently. We work directly within your billing system—Athena, eClinicalWorks, Medisoft, or others—to track unpaid claims, follow up with payers, manage patient balances, and generate actionable AR aging reports.
Reclaim your revenue faster with trusted medical AR Calling Services designed for accuracy, transparency, and results.
How We Protect PHI
least-privilege roles, MFA/VPN, quarterly access reviews
ticketed changes, approvals, version-controlled workflows
full activity logs, tested incident playbooks, backup & restore checks
Governed by HIPAA-aligned safeguards (BAAs executed), ISO/IEC 27001~~-aligned~~ ISMS, and SOC 2 Type 2 attestation for Security, Availability, and Confidentiality.
Who We Help with Healthcare AR Services Phone Call
Medical Billing Companies & RCM Firms
We provide scalable AR calling support to manage payer backlogs and reduce claim aging, working inside your systems with QA dashboards and performance reporting that integrates seamlessly with your operations.
Provider Practices & Groups
We reduce claim aging, manage patient balances, and resolve denials efficiently — all from within your EHR, maintaining your existing workflow structure.
Hospitals & Health Systems
Enterprise-level AR calling governance for complex payer mixes, with structured QA and transparent dashboards aligned with your compliance requirements.
Healthcare Payers
AR calling and reconciliation support improves provider relationships and reduces backlog pressure during peak cycles.
All engagements are protected by executed BAAs and HIPAA-aligned safeguards with least-privilege access and complete activity logging.
What We Do as a Healthcare Outsourced AR calling Partner
Our AR calling specialists work as an extension of your billing team, resolving claim delays, clarifying payer requirements, and improving cash flow transparency.
Unpaid Claim Tracking & Follow-up
We track unresolved insurance claims and follow up with payers through phone calls, portal checks, and EDI status verification, minimizing claim aging and reducing revenue cycle delays.
Denial Resolution & Escalations
We analyze CARC/RARC denial codes, identify root causes, correct documentation errors, and resubmit or escalate claims with complete supporting evidence to prevent write-offs and improve reimbursement rates.
Patient Balance Follow-up
We manage patient responsibility accounts with HIPAA-compliant, professional communication that maintains positive patient relationships while improving collection rates and balance recovery.
AR Aging Report Analysis
We generate and analyze AR aging reports to identify overdue accounts, payer-specific denial patterns, and high-risk receivables, enabling informed decision-making and accelerated revenue recovery.
Claim Status Verification
We perform proactive claim status verification using payer IVRs, portals, and 276/277 EDI transactions to reduce delays, improve claim visibility, and ensure faster reimbursements.
Recovery Reporting & Insights
We deliver structured monthly AR reports covering denial categories, recovery trends, payer performance, and zero-pay claims, providing executives with actionable insights for revenue forecasting and operational planning.
Tracking Electronic & Paper Claims
We track both electronic and paper-based claims from submission to closure, ensuring no claim is overlooked and timely reimbursements are maintained across all payer channels.
Insurance Claim Follow-up for Unpaid Accounts
We provide consistent follow-up for unpaid insurance accounts through direct payer communication, helping providers recover pending claims, reduce outstanding balances, and stabilize cash flow.
Detailed AR Reporting
We generate structured AR reports with complete claim status, payer responses, and resolution timelines, providing leadership with full visibility into collection progress.
We perform all AR calling activities directly in your EHR or billing system, ensuring seamless integration and PHI protection.
How It Works (30-Day QuickStart)
Our process ensures transparency, quality, and continuous improvement throughout every stage of our partnership. Here's how we make it work seamlessly for you:
Discovery & Planning
We establish AR calling scope, specialties, payer mix, and key performance metrics, ensuring compliance and workflow alignment.
Process Development & Testing
We provide secure access, set up worklists, and run a pilot to validate AR calling accuracy and reporting cadence within your live billing system.
Production & Continuous Delivery
Our team executes daily AR calling activities, with weekly reviews tracking AR aging, collections, and denial recoveries, giving you transparency and accountability.
Optimize
We review outcomes monthly, address denial root causes, track payer updates, and identify automation opportunities for faster collections and improved cycle efficiency.
Related Services
Revenue Cycle Management (RCM) Services
Medical Billing Services
Medical Coding Services
Medical Claims Processing
Insurance Eligibility Verification
Payment Posting Services
Prior Authorization Services
Denial Management Services
Why Choose Us as a Preferred Healthcare Payment Recovery Partner
Our approach to AR calling goes beyond routine follow-up — we focus on measurable results, compliance, and transparent communication to strengthen your revenue cycle performance.
Results-Focused, AR Calling, Tracked Weekly
We track the metrics that impact your revenue — denial recovery, AR aging, and collection efficiency. Weekly reports include clear next actions and trend analysis for proactive performance improvement.
Compliance-Built In
HIPAA-aligned safeguards, ISO 27001 ISMS, and SOC 2 Type II governance cover system access, PHI handling, and result auditing. Your compliance requirements are integrated from day one.
System-Native Operations
We work directly on your billing platform with least-privilege access, change control, and full audit trails. No data exports, no parallel systems to manage — everything stays secure and traceable.
Root Cause Analysis & Prevention
We track payer behavior patterns, escalate exceptions appropriately, and provide insights to address underlying issues causing denials before they impact revenue.
Transparent, Real-Time Visibility
Dashboards, weekly performance reviews, and daily status updates ensure complete visibility into claim status and resolution progress — keeping you informed at every stage.
Scalable Operations
Our flexible staffing model scales to handle peak volumes, seasonal surges, and backlog clearance while maintaining consistent performance and collection quality.
Client Success Stories
Healthcare Accounts Receivable Services
A leading client was looking for a reliable partner who could provide error-free accounts receivable services. We provided the services and helped them improve their cash flow.
Read MoreAR Services and Full-Service Medical Billing
An emergency medical practice was looking for a service provider who could help in AR and full-service medical billing services. Our team provided the services within a quick time.
Read MoreReady to Reduce Your A/R Days?
Whether you're a hospital looking to reduce AR days or a billing firm seeking scalable AR calling support, our solutions deliver measurable outcomes—shorter A/R cycles, faster reimbursements, and improved denial resolution rates. We'll review your AR volumes, specialties, and current performance to develop a structured implementation plan.
Speak with a Consultant about Pricing.
Frequently Asked Questions (FAQs)
Our Customers
Key Differentiators
AHIMA Healthcare Convention 2016
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USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
