ISO/IEC 27001:2022 Certification

ISO/IEC 27001:2022
Information Security Management System

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At Flatworld Solutions, we offer high-quality professional indexing services to help you manage patient records and related documents in a systematic and well-organized environment. Our well-designed indexing system comprehensively manages patients' medical & demographic data, treatment-related information, clinical history, medical reports, health insurance ID, insurance entitlements, health service provider notes, and EOBs.

With end-to-end patient information and corresponding medical records being available at the click of a button, you can stay focused on offering the best care to your patients, while we take on the responsibility of indexing your records.

Data Entry Specialists

What Are Medical Records?

A health record or a medical record is a detailed documentation of a single patient's entire medical history and care given to them under a particular healthcare provider's jurisdiction. There are several types of medical records which are used interchangeably as all the types have similar information. But certain characteristics differentiate the different types of medical records. Some of the key types of medical records we index are -


Electronic Medical Record (EMR) This comprises records that are created and stored in a single healthcare organization such as a hospital, a clinic, or a medical center.


Personal Health Record (PHR) This is an electronic application which a patient can access, manage, and share their medical data in a private and confidential environment.


Electronic Health Record (EHR) These comprise medical information that can be managed and accessed across multiple healthcare organizations.

Our medical records indexing process is effectively managed through the following steps -


  • Batches are scanned for indexing by the client's office staff


  • Flatworld team accesses the scanned documents via secure VPN


  • Search patient using MRN, First/Last Name, SSN etc.,
  • Index patient folder appropriately


  • Each batch is checked for indexing accuracy by the staff
  • Using Six Sigma methods, errors are tracked for correction/action

Transfer of Documents

The scanned medical records are sent by the hospital or health service provider to our Indexing team.


Accessing Scanned Documents

Our Indexing team accesses the scanned documents using our secure VPN connection


Indexing of Records

The patient records and related documents are received, reviewed and categorized by the indexing team. Members of the team then examine each document, index it into relevant digital records and store them in a client-defined central location.


Quality Control

The indexed records are reviewed by our team of experienced quality control staff for accuracy and consistency.

Our indexing process ensures that you receive the best quality of service and support, making records management and retrieval quick, painless, and highly efficient for all the employees in your organization.

Key Benefits of Medical Records Indexing

Medical records indexing is one of the key steps when it comes to the operations of any healthcare organization or a physician's clinic. Some of the key benefits of medical records indexing include -

  • Right Prescription Healthcare records indexing helps medical professionals to prescribe the right medicines and treatment to the patient.
  • Accurate Diagnosis When the medical professional has the required details and medical history of the patient, they are in a better state to diagnose any new complications within a quick time.
  • Hassle-free When a patient visits a doctor or a hospital, they need not carry any past medical records and get the required patient care without any kind of hassles.
  • Improved Employee Coordination Healthcare records indexing will help hospital employees to understand the patient's conditions and help them to make better decisions.
  • Improve Hospital's Productivity When the hospital staff and employees know exactly about the patient's condition, they will make better decisions and hence improve the organization's productivity.

Why Choose FWS for Medical Records Indexing Services?

Outsourcing medical records indexing services to Flatworld Solutions can give you access to a series of benefits that you can take advantage of. Some of the key reasons for you to choose us as your medical records indexing service providing company are listed here -

Affordable Pricing Packages We provide our customers with highly flexible and cost-effective pricing options for medical records indexing which will suit their budget and business requirements well.

HIPAA Compliant ServicesWe begin every project only after signing the HIPAA agreement with the client. This ensures that all the patient-related data is kept safe and not divulged to any other party.

Information Security Being an ISO/IEC 27001:2022 ISMS certified firm, you can rest assured that all the data you share with our team will be kept safe at all times.

24/7 Support Our teams including project management, sales, and marketing are available at all times via email or phone to answer your queries or issues.

State-of-the-art Infrastructure We know the importance of having the best infrastructure and have access to the latest medical records indexing tools and technologies along with world-class office spaces.

Experienced Team We have some of the most experienced and skilled medical records indexing specialists on board who can take care of all your needs with ease.

Superior Quality Services Being an ISO certified organization, you can rest assured that all the medical records indexing services delivered by our team will be of the best quality and completely error-free.

Quick Turnaround Time Our team operates through several delivery locations across the globe and can deliver the best quality medical records indexing services within a quick time.

SPOC When you choose to partner with us, we will assign a dedicated manager to you. This manager will be the single point of contact for all your queries and issues.

Easily Scalable Services We have the required skills and expertise to scale up the team size and service requirements as and when the client asks for it.

Outsource Indexing of Medical Records to Flatworld Solutions

Are you looking for high-quality, well-managed medical records indexing services? Try our world-class outsourcing services. Find out more about our key competencies, high-quality infrastructure, competitive pricing and benefits.

To learn more about outsourcing your medical records indexing services to Flatword Solutions, please fill in the inquiry form, and our Client Engagement team will be in touch with you within 24 hours.

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Decide in 24 hours whether outsourcing will work for you.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000