Evidence-based Nurse Triage Services

Evidence-based Nurse Triage Services

Tap into nurse triage services for precise symptom evaluation, aligning patient needs with healthcare resources, and maintaining continuity of care. Connect with us to optimize your patient flow.

Our professional triage services extend beyond usual patient assessment, incorporating comprehensive medical knowledge for accurate symptom evaluation. Our registered nurses leverage critical decision-making skills, aligning patient needs with healthcare resources. The application of standardized assessment parameters, such as vital signs and symptom presence, aids in determining patient condition urgency.

Our operations emphasize effective communication, ensuring precise conveyance of assessments and recommendations to patients and healthcare professionals. This approach facilitates seamless collaboration within the healthcare ecosystem, reinforcing patient care continuity and satisfaction. Our adherence to confidentiality and ethical guidelines fortifies patient trust, while our crisis management capability ensures calm and efficient response during high-stress scenarios.

Through our services, we provide patient education, empowering them with information about their condition, treatment options, and self-care. With a focus on cultural competency, we respect and respond to diverse health beliefs, practices, and needs, making our triage services inclusive and comprehensive.

Opt for our priority sorting services to experience a blend of medical proficiency, technological advancement, and patient-centered care. Contact us now to drive your healthcare delivery towards excellence.

Nurse Triage Answering Services We Offer

Our services integrate seamlessly with healthcare systems and adhere strictly to evidence-based clinical protocols. This ensures accurate symptom assessment and appropriate care direction, contributing to improved patient outcomes and satisfaction.

  1. Phone Consultations

    Phone Consultations

    Experience instant, professional medical consultations over the phone. Our registered nurses employ evidence-based protocols for precise symptom evaluation and immediate healthcare guidance.

  2. Home Visit Arrangements

    Home Visit Arrangements

    We streamline the coordination of home visits by healthcare professionals, ensuring that necessary medical care is conveniently delivered in the comfort of patients' homes.

  3. Patient Education and Health Promotion

    Patient Education and Health Promotion

    Our services extend to comprehensive patient education, fostering health awareness and enabling proactive disease management using the latest medical research and insights.

  4. Medication Guidance

    Medication Guidance

    Our seasoned nurses provide detailed guidance on medication management, explaining dosage, administration times, potential side effects, and interactions, ensuring safe and effective treatment adherence.

  5. Post-hospital Discharge Follow-up

    Post-hospital Discharge Follow-up

    We conduct meticulous follow-ups post-hospital discharge, closely monitoring recovery progress, addressing any postoperative complications, and ensuring optimum healing.

  6. Emergency Services Coordination

    Emergency Services Coordination

    We work in synergy with emergency services, ensuring rapid response and immediate care during critical health scenarios, optimizing patient outcomes.

  7. Rehabilitation Support and Guidance

    Rehabilitation Support and Guidance

    Our services encompass support for rehabilitation processes, guiding patients through recovery paths with evidence-based strategies, ensuring a holistic approach to healing.

  8. Remote Patient Monitoring

    Remote Patient Monitoring

    Using cutting-edge telemedicine platforms, we offer remote patient monitoring, providing immediate healthcare access and continuous health status tracking, ensuring timely intervention when necessary.

Why Choose FWS for Nurse Telephone Triage Services?

Outsourcing nurse telephone triage services to Flatworld Solutions can give you access to a series of benefits that you can take advantage of. Some of the key factors for you to choose us as your nurse telephone triage company are listed here -

  • Affordable Pricing Options

    Our pricing is super affordable and comes with a wealth of benefits that will fit your budget and business growth needs. We'll work with you to find the best possible solution for your unique situation.

  • Information Security

    FWS is an ISMS-certified company. This means the information you share when working with us will be protected and kept confidential.

  • HIPAA Compliant Services

    We make sure to obtain a signed HIPAA agreement from our clients before receiving any confidential patient information.

  • World-class Infrastructure

    We know the importance of having good infrastructure, and we have access to world-class office spaces and nurse telephone triage software, and other tools that help us provide our customers with great service and a better overall experience.

  • SPOC

    When you choose to partner with us for online doctor triage solutions, we will assign a dedicated project manager to you. This manager will be the single point of contact for all your needs.

  • Superior Quality Services

    Our company is ISO-certified, which means we're committed to delivering solutions that meet our customers' needs and help make their businesses run more smoothly.

  • Quick Turnaround Time

    We have a diverse team that operates dynamic delivery models and can offer nurse telephone triage solutions across the globe within a quick time.

  • Scalable Services

    We have the required bandwidth, skills, and experience to triage telephone calls and respond to their needs on a full-time basis.

  • Experienced Team

    Our team has some of the most experienced and skilled telephone triage solution specialists who can assist you in meeting all your requirements.

  • 24/7 Support

    Our professional teams of sales, customer support, marketing, and project management are available at any time via email or phone to answer your queries.

Our Nurse Triage Specializations

Our nurse triage line services ensure dedicated support in several instances, including post-operative care and medication management. Specialized triage services for dental emergencies and orthopedic concerns further extend our commitment to covering a comprehensive spectrum of healthcare needs.

Cardiovascular ConditionsCardiovascular Conditions
Diabetes ManagementDiabetes Management
Respiratory ConditionsRespiratory Conditions
Mental Health ServicesMental Health Services
Geriatric ServicesGeriatric Services
Pediatric ServicesPediatric Services
Oncology ServicesOncology Services
Pregnancy and Postnatal CarePregnancy & Postnatal Care
Dental nurse triage servicesDental nurse triage services
Palliative Care SupportPalliative Care Support

Our Efficient Process Flow for Enhanced Patient Care

Our professional nurse triage services are executed through an efficient process flow, specifically designed to provide immediate, effective healthcare advice, enabling medical facilities to extend their reach and improve patient outcomes.


01. Initial Patient Contact

The process commences when a patient initiates contact through our dedicated hotline, seeking immediate health guidance, often during their healthcare provider's off-hours or amidst urgent situations.


02. Triage Nurse Response

Upon receiving the call, a registered nurse from our team immediately engages with the patient, marking the inception of our patient-focused triage process.


03. Patient Identification and Verification

The nurse conducts an identification check, accessing the patient's health history from the integrated EHR system, ensuring personalized and informed healthcare advice.


04. Symptom Assessment

Using the evidence-based Schmitt-Thompson protocols, the nurse conducts a systematic evaluation of the patient's symptoms, ensuring an accurate and comprehensive understanding of the patient's condition.


05. Clinical Decision Making

Guided by the protocols and the assessment data, the nurse determines the most appropriate level of care, ranging from home care measures to immediate emergency attention.


06. Advice and Referral

The patient receives precise instructions based on the clinical decision. In cases requiring further medical attention, the nurse facilitates the referral process to the appropriate healthcare provider.


07. Documentation

Each interaction, including reported symptoms, administered advice, and referrals, is meticulously documented in real-time within the EHR system, ensuring seamless continuity of care.


08. Follow-up

A follow-up call is scheduled in cases of serious symptoms or complex advice to monitor the patient's progress and ensure the efficacy of the recommended measures.

Why Choose Us as Your triage Call Center Service Provider?

Choosing our services translates into leveraging leading-edge healthcare solutions designed to enhance patient care while ensuring operational efficiency and compliance.

  • Cost Reduction

    Our strategic approach to utilization management significantly reduces unnecessary ER visits, achieving up to a 60% reduction in healthcare spending for our clients. By optimizing patient flow to appropriate care levels, we ensure high-quality care at minimized costs.

  • Service Scalability

    Adapting to fluctuating patient volumes without compromising care quality, our scalable solutions shape up as per your needs. Our platform's flexibility supports various healthcare models, from small practices to large healthcare systems, ensuring seamless integration.

  • Clinical Precision

    Our certified team ensures precise clinical decisions through adherence to updated protocols and guidelines, integrating new updates to optimize patient outcomes and maintain compliance with healthcare regulations.

  • Data Safety

    Our stringent adherence to HIPAA regulations underscores our commitment to data privacy and security. We implement advanced encryption and security protocols to safeguard patient information, ensuring all interactions meet compliance standards.

  • Patient-provider Connections

    Using personalized engagement strategies and a patient-centric approach, we foster stronger relationships between healthcare providers and their patients. Our high Net Promoter Score (NPS) reflects our success in enhancing patient satisfaction and trust.

  • Response Efficiency

    With an infrastructure designed for efficiency, we boast industry-leading turnaround times for call response and issue resolution. Our rapid response capability ensures that patients receive timely advice, reducing wait times and enhancing patient experience.

  • 24-hour Operations

    Our round-the-clock availability ensures that patients have access to professional medical advice whenever needed. We significantly reduce the obligations on traditional healthcare facilities by providing reliable support systems for patients and providers.

The Beneficiaries of Our Triage Call Center Solutions

Our nurse triage hotline not only provides immediate patient support but also enhances overall healthcare delivery, fostering a more streamlined and patient-focused healthcare ecosystem. The recipients of our services include -

 Emergency departments
 Primary care providers
 Family practices
 Urgent care centers
 Patient access services
 Health insurance companies
 Home health agencies

Additional Services You Can Benefit From

Medical Billing & Coding Services

Accurate billing and coding practices that enhance your revenue cycles, ensure compliance, and maximize reimbursements for healthcare providers.

Family Practice Billing

Customized billing solutions for clinics, individuals, and multi-specialty medical groups that address diverse requirements and improve financial outcomes.

Pathology Billing Services

Specialized billing services for pathologists that focus on coding accuracy and efficient reimbursement processes.

Ambulance Billing Services

Streamlined billing for ambulance services that prioritizes compliance, claim accuracy, and prompt reimbursement facilitation.

Outsource Nurse Telephone Triage Services to Flatworld Solutions

Without effective nurse triage helplines, healthcare providers would face operational challenges like overcrowded emergency departments, misallocation of resources, and potential delay in care for critical patients. Our services alleviate these issues, offering a structured system to prioritize patient care based on severity.

For hospitals and clinics, our services optimize patient flow; they ensure resources are appropriately allocated, reducing wait times, and improving patient satisfaction. Telehealth providers benefit from our remote patient consultation capabilities, extending their reach and providing immediate care access to geographically isolated patients. Insurance companies leverage our services to direct policyholders towards appropriate levels of care, controlling unnecessary costs.

Our nurse triage call center services address your operational pain points, ensuring efficient patient care management. Partner with us for a streamlined, patient-centric approach to healthcare delivery.

Contact Us


Decide in 24 hours whether outsourcing will work for you.

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

Read our Privacy Policy.

Info Email


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

AHIMA Healthcare Convention 2016 Read More

Frequently Asked Questions (FAQs)

What does a triage call center service entail?

Triage call center services refer to a specialized healthcare offering where registered nurses provide immediate medical advice over the phone based on the caller's symptoms and medical history.

Can you explain the functionality of a triage call center service?

A triage call center service operates by receiving calls from patients, assessing their symptoms, and providing appropriate medical advice. It streamlines the process of healthcare delivery by directing patients to the right level of care.

Do I have the assurance of confidentiality when using a triage call center?

Absolutely, your information is kept strictly confidential when using a triage call center. We adhere to strict privacy laws and guidelines to ensure the confidentiality and security of your personal health information.

What are the advantages of triage call center services?

Using triage call center services offer several benefits such as immediate healthcare advice, reduced healthcare costs, reduced waiting time, and efficient direction to the appropriate level of care.

How does the cost structure work for after-hours nurse triage services?

The pricing structure typically depends on factors such as the volume of calls, level of service required, and specific client needs. It is usually structured as a monthly subscription or on a per-call basis.

Is it possible for a triage call center service to manage outbound calls as well?

Yes, a triage call center service is fully equipped to manage both inbound and outbound calls, ensuring comprehensive communication with patients.