The healthcare industry as we know it has many moving parts which keep hospitals, healthcare providers, pharmacies, medical equipment manufacturers, pharma companies, etc. working together like a fine machine. Healthcare claims are just one of the many moving parts and are one of the most important data gathering aspects of any healthcare operation.
At the same time, a key challenge for healthcare payers lies in the variety of benefit plans, each of which must be correctly configured and accounted for. This, in turn, can severely hamper the efficiency of your medical claims adjudication process. This can cause unwanted claims, duplicated claims, delayed execution, and, eventually affect your overall profits.
We at Flatworld are experts in providing claims adjudication services for our global clients in the healthcare industry. The entire process of receiving medical claims, verifying them and settling the claims forms a huge chunk of the insurance processing task. Leverage our expert claims services and benefit from partnering with a truly international Healthcare BPO service provider.
FWS' Healthcare Claims Adjudication Services
Outsourcing healthcare claims adjudication services is still not as prevalent as it should be, predominantly because most service providers believe in a one-size-fits-all claims adjudication process. We understand that every client has its own requirements and may need a different approach to achieve their goal. At FWS, our claims adjudication process takes collaboration to the next level by focusing on comprehensive communication and client-specific training which ensures close supervision and quality auditing for a better result. Our services include -
Claims adjudicating entitlement
Validating of claims with in-depth fraud detection
Checking for duplicate Claims
Computing claims amount
Extricating "data" from raw claims
Setting up medical service provider type
Validating data against claims adjudicating engine
Committing adjudicated claims
Coding, Bundling, and Review
Benefit-based determination adjudication
Our Healthcare Claims Adjudication Process
Healthcare claims processing and claims adjudication can be strenuous and take a lot of time for your medical team to complete. Outsourcing healthcare claims adjudication to Flatworld what usually requires a lot of manpower is now completed with the help of state-of-the-art ML-driven technology and a team of experienced healthcare claims professionals. Our process includes the following steps -
Receive Claims Data from You
Check for Eligibility
Check to Avoid Duplicate Claims
Benefit Determination Application
Analysis of Hospital Details
Coding, Bundling & Diagnosis Review
Software We Leverage for Healthcare Claims Adjudication Services
Being one of the leading healthcare claims adjudication service providing companies, we believe in providing quality services within a quick time. This is made possible by leveraging the latest and best healthcare claims adjudication tools and technologies. Some of the key tools and technologies we leverage include -
At FWS, we continuously try to innovate and optimize our processes by developing smaller process subsets that all our clients can identify with and get behind. Multi-layer claims review is but one example of such a sub-process, which ensures not only up to 100% accuracy but also breakneck speed which is beneficial in the field of healthcare. This includes -
Initial Claims Processing Review
We believe the first step in the claims review process is also the most important since all claims with simple errors and omissions can be returned at this stage itself, thereby reducing processing load down the line. During this phase, we check for the following -
Incorrect patient names and other spelling mistakes
Incorrect identification numbers / plan numbers/ member IDs
Invalid or missing diagnosis code
Incorrect service dates
Incorrect service codes
Patient's gender mismatch
Automatic Claims Review
During this phase, an in-depth check of the claims is made to get specific details pertaining to the payer's payment policies. This step is important since many incorrect payouts can be stopped at this stage itself. Issues identified during this phase include -
Submission of duplicate claims - Claims which have already been submitted for the same date/procedure/by the same person are flagged
Unnecessary Service Delivered - Occasionally claims are made for inappropriate and expensive services which could have been easily avoided for cheaper alternatives or quicker procedures
Invalid Diagnosis and Procedure Codes - Diagnostic and procedure codes are sometimes listed wrongly in the claims, and when caught, can save you further trouble
Invalid Pre-authorization - Occasionally, the diagnosis, surgery, or performed procedure fails to match with the information provided during pre-authorization
Deadline Timing Has Passed - If the medical claim is submitted after the deadline has passed as ascertained by your insurance policy, then the claim processing is stopped
Patient Eligibility - If the patient is ineligible to apply for the claim either due to claim mismatch, missed payments, etc., then the claim can be rejected in such a scenario
Final Manual Claims Review
During this stage, our experienced team of medical and healthcare claims examiners starts checking the claims for the further mismatch. For the same, they may ask for copies of medical records and other relevant documentation to check the authenticity of the claim. This step is extremely crucial when claims are made for unlisted procedures and when the medical necessity for the same needs to be validated.
There are mainly three types of payment determinations we use at Flatworld Solutions, they include -
Paid - The insurance payer determines the claim can be reimbursed when the healthcare claim is considered paid
Denied - The payer determines that the claim cannot be reimbursed when the healthcare claim is considered as denied
Reduced - The procedure code can be down-coded when the billed service level is considered too high based on the diagnosis
In the final stage, we submit the payment to the office supplied by the payer and is called the explanation of the payment. This includes the information such as explanation reasons for the reduction in payment, denial, adjustment, etc. It also includes information such as allowed amount, paid amount, approved amount, covered amount, patient responsibility amount, adjudication date, etc.
Our exhaustive 5-step verification process ensures all your data is verified so that improper claims are processed properly. We cover a variety of healthcare claims for our US-based and global clients, including -
HCFA claims 1500 / CMS1500
UB92 (Single / Multi / Attachment / COB)
Miscellaneous (complex / non-standard)
Pends / Correspondence
Enrollment Forms Processing (EFP)
Why Outsource Healthcare Claims Adjudication Services to FWS?
When you choose to partner with Flatworld for healthcare claims adjudication, we offer our industry-best competency and capability to provide a variety of healthcare services under one umbrella. Our operational efficiency and service delivery ensure your claims processing never takes a backseat and remains an important area of focus. Some of the many reasons why partnering with us can help you realize maximum efficiency in the long term includes -
Choose Flatworld Solutions for Outsourcing Healthcare Claims Adjudication
Vinoth and the team at Flatworld really make my life so much easier! They never skip a beat and I recommend everyone give their services a try. They have become such an integral part of my team. I am glad I found them.
Over the past 15 years, FWS has been helping global healthcare organizations manage their unique challenges and complex issues such as unplanned volume, omnichannel client communications, claims disbursal and processing, etc. as part of its suite of healthcare services. We seek to be the perfect corporate partner in all aspects of our operations and activities while balancing the interests of you and your stakeholders.
Contact us right away to know how our structured and focused service support can help your business.