Outsource Patient Advice and Liaison Services

Patient Advice and Liaison Services

Choose FWS' patient advice and liaison support to get your concerns addressed by a professional medico-legal expert with knowledge about the latest framework starting at $1280 per FTE per month

If patients and caregivers are dissatisfied with hospitalization or aggrieved by a healthcare provider, there is an independent authority whom they can contact for assistance. It's called patient advice and liaison services (PALS). We, at Flatworld Solutions, provide comprehensive help in areas like adult community health, mental health, and disability in learning. When you outsource patient advice and liaison services, you are trusting our experts to assist you and your wellbeing in case you suspect a lapse in care or patient support. Our team works with you to lodge complaints, compliments, or even suggestions to improve the experience.

Being patient advice and liaison services providing company, we have rich expertise in a range of solutions that patients and hospitals desire. If you are a patient and feel concerned that your issues are not addressed per expectation, you may always reach out to us and we will assign a dedicated medical expert who can assess and provide patient advice and liaison services within the estimated TAT.

Patient Advice and Liaison Services We Offer

We are an established patient advice and liaison service provider with vast experience in conflict resolution. We work with a wide range of practices and care providers, working as an independent body to help patients reaching for assistance. Our patient advice and liaison services company offers the following services -

  1. Patient Liaison

    Patient Liaison

    When patients request prescription drugs directly or through a representative through an online portal or fax, we review the requests and provide close-knit support. Our team includes registered practitioners and nursing professionals who also verify the request. They evaluate if the patient is authorized to receive the drug. If physician approval is established, the drugs are released. If scrutiny is needed, the patient's physician may be consulted. In case the drug request is via a representing pharmacy, the dosage and authority are verified.

  2. Patient Care Coordination

    Patient Care Coordination

    We collaborate with hospitals and healthcare facilities to ensure all patients receive the best care. Our solutions include -

    • Scheduling

      We approach patients and alert them about booked appointments and ensure it is not an afterthought. In case the patient prefers the appointment to be rescheduled, we offer assistance to cancel and rebook without hassle.

    • Processing Referral

      We have a global footprint and have local and international resources who are adept at local laws and methods to process procedural referrals. They submit requests using the insurance portal. On acceptance of requests, the patient will be notified via fax or voice call. We also offer assistance in insurance authorization by furnishing medical records.

    • Improving Quality of Care

      We look at patient charts and see where the gap exists. Once identified, we keenly attempt to fix the issue and ensure quality. Besides, we keep patients informed of they have unpaid dues for having tests conducted at radiology, labs, and physician consultation. We also follow-up and empathetically remind patients about the advised follow-up with the physician.

    • Medication Refill Request

      Sometimes, patients might need DME request placed with the pharmacy or healthcare facility. In such a case, we get in touch with the concerned departments and bring you the billing information.

Patient Advice and Liaison Process

Flatworld Solutions has over 20 years of experience in optimizing end-to-end patient advice and liaison and we have been HIPAA compliant. Our expertise has streamlined patient-hospital relationships. Choosing a patient advice and liaison services providing company like ours walks you through the following process -

We discuss with clients to understand the issues faced with the healthcare provider
Our experts will negotiate with the provider and understand the policies and compliances
After an exhaustive evaluation, the patient will be provided with information
After patient approval, our team will provide patient advice and liaison services
Reports will be compiled and submitted within the stipulated time

Other Healthcare Support Services You May Benefit From

Why Outsource Patient Advice and Liaison to FWS?

Here are several reasons why it makes a big difference to your practice when you outsource patient advice and liaison services -

  • Cost & Time Savings

    When you outsource patient advice and liaison services, we help you save cost and time through service customization.

  • Secure Data Management

    We take the best steps to ensure medical data integrity and security. To begin with, we digitize data transactions and save ourselves and the client from further hassles.

  • ISO Certified Billing Services Provider

    At FWS, we are an ISO 9001:2015 certified patient advice ad liaison service provider. Our compliance with the ISO and HIPAA policies is unparalleled.

  • Comprehensive Software Expertise

    Our billing team has experts in software to ensure the smooth process of patient advice and liaison.

  • Expert Professionals

    As a leading intelligent patient advice and liaison service providing company, we have the best people on board to walk you through the process.

  • Updates Based on Latest Guidelines

    We are always up-to-date with the latest ICD modifications and take efforts to close gaps in knowledge whether in billing or data entry.

  • Round-the-clock Support

    We offer continuous support to our clients in their preferred channels anytime, anywhere.

  • Scalable Services

    The technology we use enables services to be scaled per requirement. If you want a bulk of our solutions, we have a team that can assist you.

Customer Success Stories

FWS Provided Medical Billing to a Maryland Medical Billing Company

FWS Provided Medical Billing to a Maryland Medical Billing Company

Flatworld Solutions was contacted by a Maryland based medical billing company with a bottleneck in payment due to large backlogs. We remedied their challenge in quick TAT.

Read more
Provided Patient Demographics and Charge Entry to A top US Medical Billing Company

Provided patient Demographics and Charge Entry to A top US Medical Billing Company

Flatworld Solutions serviced a US medical billing client by providing patient demography and charge entry. We serviced 150 files that led to jump in productivity by 30% and the error rate was under 2%.

Read more


Justin, I just wanted to say thanks for doing such a great job with my pre-writing and jellybeans. I am very satisfied with your work and feel that it has been getting better and better. It has helped me immensely and I appreciate it.

Doctor, Thyroid and Endocrine Specialists, Houston More Testimonials »

Outsource Patient Advice and Liaison to Flatworld Solutions

Flatworld has 20 years of experience in patient advice and liaison service and medical billing. We rely upon automation to streamline billing activities and also patient concerns. In more ways than one, we've helped clients to save time, money, and avoid challenges. Our stringent quality standards and commitment ensure a better experience from the first engagement. We make your experience with healthcare more productive.

Get in touch with us to know more about our patient advice and liaison services and how you can benefit from them.

Contact Us


Decide in 24 hours whether outsourcing will work for you.

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

Read our Privacy Policy.

Info Email


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

AHIMA Healthcare Convention 2016 Read More

Patient Advice Liaison Services FAQs

  • What does patient liaison do?

    If the patient and his or her family have issues at hospitals then patient advice liaison services can handy in providing speedy resolve.

  • What information do PALS give you?

    They ensure quality care is provided to patients and dutifully respond to queries and complaints of patients on their experience.