Case Study on AR Calling Services to a US-based Client

Flatworld Solutions Provided Outstanding AR Calling Services to a US-based Client

The Client

The client is a US-based medical billing and calling company that serves in the B2B space in the HealthTech market segments. Founded in 2008, they are one of the leading providers of RCM and SCM services for dermatologists and cosmetic surgeons.

The Requirement

The client reached out to us for HIPAA-compliant support services to help them deal with their workload. They wanted us to streamline their workflows and optimize their service offerings.

The Challenges

Initially, we faced multiple issues, ranging from logins to optimizing turnaround times. But through several client interactions, we were able to address the challenges and live up to the client's expectations.

The Solution

Our range of solutions for the client included AR calling, EV calling, AR analysis, and more. Our services led to forging long-term business relations; the project continued for over 8 years. It started with 1 FTE and eventually went on to include 72 FTEs.

The Outcome

Through the meticulous learning process spanning so many years, we were able to achieve 98% accuracy. The client was beyond happy with our services. We maintained a 24-hour turnaround time for the files we received.

Outsource Revenue Cycle Management Services to Flatworld Solutions

We provide high-quality and cost-effective RCM solutions to global customers. We can help you collect payments on submitted claims, increase the revenue from underpaid claims, and follow up with insurance companies for quick settlements. Our comprehensive revenue cycle management services provide numerous benefits like HIPAA compliance, up to 60% in cost savings, and stringent security policies.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

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