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Healthcare BPO - Customer Testimonials

Flatworld Solutions is one of the world's leading providers of healthcare BPO. We have large number of customers across the worlds who have been satisfied with our efficiency, quality, accuracy and reasonable rates. The following is a list of testimonials from our healthcare customers:

Hello team! I want you all to know my appreciation to all the hard-work and dedication. Each of you bring something different to our team, which makes us POWERFUL! I cannot tell you enough that we have the BEST team!!!

I know there's been a lot changes and I've asked each of you to pull more weight; with no complaints. You take the project and run with it. I know we can make this one of the top medical billing companies. How do I know? Because we are POWERFUL and work well together as a team. Great job. Go TEAM!!!!

Director, Revenue Management of Operations,
Medical Practice Management Solutions Provider, IL

The dictation services we use, are charged at a nominal per line rate. They don't charge for lines that are already in templates. I.e., they calculate the total lines minus the lines that are already in the template. The name of the company is Flatworld Solutions. I highly recommend their services. Turnover is usually overnight.

Clinical Director,
Outpatient Healthcare Facility, Canada

I first only exposed them to the basic demographic function, which they picked up on very quickly. Within a month, I had released front end charge creation for several types of accounts to them. Over the past, I have found them to be very accurate and responsive, which has freed up my staff to pursue more direct tangible activity, (customer service, A/R, etc.) on behalf of my customers. Just this past month of January 09, I made the decision to increase my commitment and work volume, to include payments and denials posting.

With the proper supervision and direct communications between my account managers and their staffers, we have experienced accurate postings across all accounts, daily reports of all postings activities, and direct lists of pending transactions, to include local data insufficiencies.

I have been encouraged by their timeliness and consistency and plan to increase my utilization of their services. I can't imagine that my experience is unique and would expect that their training, staff and internal processes are such that they would be able to execute for another company in much the same fashion as they have for us.

Based on our experiences to date, I would not hesitate to recommend them to another company.

CEO,
Billing Company in Georgia

After several days of monitoring the encounters I believe your team has done a great job and we are ready to hand over the task of approving the encounters. I truly appreciate how smooth this process has been. Keep up the great work!

Spokesperson,
Healthcare Service Provider, USA

Vinoth and the team at Flatworld really make my life so much easier! They never skip a beat and I recommend everyone give their services a try. They have become such an integral part of my team. I am glad I found them.

Owner,
Business Management Consultant, TX, USA

The team at Flatworld Solutions does an admirable job of getting the bulk of orders completed prior to closing the books! Thanks a lot!

Spokesperson,
Healthcare Service Provider, Florida, USA

Your team has been incredibly quick to respond to any concerns. I've had few issues and they were always dealt kindly and promptly. The latest request I had was to make sure the turnaround time was optimized and I've already noted a significant improvement.

Keep up the great work. I hope to expand the number of physicians I use and therefore the number of dictations I send. I also will recommend you any chance I get.

MD,
Pharmacy Company in Canada

Thank you ALL for all that you do! You're providing STELLAR services.

Director of Revenue Management Operations,
Medical Company in Illinois

Flatworldsolutions provides a reliable and efficient medical billing service. They have helped improve collections and lower receivables for my clients.

Founder & CEO,
Billing Company in Florida

Your team has done a good job.

Office Manager,
Rheumatology Practice in Virginia

As you aware I was very hesitant to send our work "offshore", your company has put my mind at ease. Through the past several months I have been very pleased with our successful relationship and would not hesitate to recommend the billing services to any provider, large and small.

Your billing team has conformed to our billing policies and has carried out all tasks in a timely manner which has exceeded our expectations. I am very convinced that my company can now provide exceptional services to our clients and we can offer unlimited services to many different types of providers.

CEO,
Billing Company in Pennsylvania

Thank you for the hard work and dedication of your team. As the Medical Director, I utilize key 'Vital Factors' in measuring the progress and profitability of our company. One such Vital Factor is the aging reports. When aging reports reflect growing AR's, especially those above 90 days, this becomes a concern to me. This means that we are aging our dollars and not collecting. In the past with my staff here, I have had to deal with this issue quite a bit. It has always been a positive and negative issue for me, sometimes they collect and sometimes they do not. But since I have contracted your team to handle the A/R's, the numbers are improving and most importantly so has the collection dollars. I am impressed at your team's thoroughness, persistence, and dedication to this task.

As such, my wife and I, have allowed posting of charges to move to your team. Once again, I am impressed with the thoroughness that you have given to this task. What is more important is the rapid nature of how you learned our 'insane' software and understood our methods. It is an understatement when I say that it is very wonderful to work with people who really understand what I am asking. This has been the largest challenge for me here with local employees.

Thank you and your team for the wonderful job you have done.

Overall, my wife and I are very happy and look forward to a long relationship with you and your team. Thank you.

Doctors Practice in Las Vegas, NV, USA

We have really enjoyed having FWS on our team. You guys have done an excellent job.Thank you for all your hard work.

CEO,
Billing company in east coast

To date we have been very pleased with your services to date. Your staff always responds to our requests in a timely fashion and we have been impressed with the speed with which FWS has learned to use AdvancedMD.

Doctors Practice in Maryland

Excellent! Beautiful! Thank you - I am very pleased and hope to do more business with you.

CEO,
Medical Billing Company

We have been working with you for 5 years and have seen significant results during this time. Starting with an Impact Analysis, our net revenue has increased consistently while our billing and administrative costs have been reduced by 17%. Last year, we actually increased receivables by 15%. We look forward to continuous improvement through the use of your rules based engine, outsourcing and practice management services.

MD, Billing Service Company for Surgical Providers,
Georgia, United States

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