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Is your customer engagement strategy costing you valuable time and resources? Is your in-house team stretched between healthcare call center management and patient care? Outsource healthcare call center services to manage physician referrals, medical answering services, insurance verification, hospice answering, and more.

With 20 years of experience, we are a top medical call center company offering quick, efficient, and tailored medical call center services that address your patient care requirements. Over the years, we have gained the expertise required to support your medical practice and maximize patient satisfaction. Leverage our healthcare contact center services to build your reputation as a truly patient-centric institution and drive customer satisfaction.

Healthcare Call Center Solutions We Offer

We are equipped with exceptional technology and skilled call center agents who manage multiple healthcare contact center functions, which are otherwise aggressively automated by healthcare companies. Our team delivers personalized services and resolves conflicts without straining patient relationships.

When you choose our healthcare call center outsourcing services or our medical answering services online, you will benefit from our diversified services and lean process initiative (LPI) to improve patient care. We provide -

Verification of Insurance

Verification of Insurance

Be it verifying patient portfolios or pre-authorization, or eligibility verification we offer a one-stop solution that takes care of all healthcare insurance needs. This service guarantees to mitigate financial risks faced by hospitals and patients. We ensure smooth management of administrative functions without focusing away from patient care and hospital functions.

Physician Referral Services

Physician Referral Services

We maintain a detailed database of community doctors and specialty physicians who can be reached through our physician referral services to get information on healthcare services. We will map you to specialized physicians by setting up appointments. Additionally, we also provide support to complete formalities for healthcare screening.

Healthcare Claim Management

Healthcare Claim Management

To ensure a clean claim rate we implement automation in your claims management system to analyze and manage claims in a single pass. By automating certain manual functions of claims management, we can declutter the bottleneck in your revenue stream. This service will eliminate the risk of claims denial or short pay due to inaccurate or partial claims documentation.

Appointment Setting Services

Appointment Setting Services

If you are busy in practice, we can help you manage patient encounters efficiently through appointment-setting services. By leveraging this service, you will be spared from handling appointments to focus on the practice. Appointment-setting services can drastically reduce no-shows and help you track patient inflow.

Billing Cycle & Revenue Recovery

Billing Cycle & Revenue Recovery

You can skip expensive write-offs and improve cash flow by choosing our revenue recovery services. We track the money that is owed to you for consultation, screening, tests, and other healthcare services. We send routine reminders to patients and insurance providers urging them to pay the pending dues.

24/7 Healthcare Answering Services

24/7 Healthcare Answering Services

If you want to be available for your healthcare customers on a round-the-clock basis you can avail of our healthcare answering services or our medical answering services online. This service will help you interact with patients efficiently to resolve billing and invoice conflicts in no time. If you have a tight practice schedule, our medical call center services ensure no calls are missed during and after business hours.

Our Approach to Deliver Medical Call Center Services

Our healthcare call center solutions help you answer patient calls with care and sensitivity. When you outsource healthcare answering services to us, we help you boost the sustainability of your healthcare organization while improving patient relationships. Our process involves -

Call Initiation 1

Call Initiation

The patient phones our contact center for insurance information or consultation with a qualified physician

Call Management 2

Call Management

Our tele calling agent will understand patient queries through a preliminary assessment before forwarding the call to clinical officers of the concerned department

Physician Consultation 3

Physician Consultation

After a detailed assessment by clinical officers, the patient is connected to a specialized physician who will attend to the patient's concerns before writing an e-prescription

Prescription Dispatch 4

Prescription Dispatch

The patient is provided e-prescription through email, short messaging services, or another channel that is convenient to the patient

We also specialize in providing other call center services that include -

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Win Backs / Retention

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Healthcare Exchange Navigation

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Post Care Patient Surveys

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Provider & Member Inquiries

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Inbound Customer Support

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Member Retention & Outreach

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New Member Acquisition

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Plan/Benefit Changes

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Meeting, Seminar and Event Registration and Notification

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Patient Satisfaction Surveys

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Staff Recruitment Screening

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Medicare Plan Enrolment

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Pharmacy & Prescription Assistance

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Literature and Information Requests

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Medical Results Outreach

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Dental Claims Assistance

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Open Enrolment

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Lead Generation / Enrolment

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Outbound Welcome Callsrepresentative6

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Post-Discharge Patient Surveys

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Activation Services

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Inbound Acquisition

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Seminar Registrations and Reservations

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Outbound Sales

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Product or Service Introductions

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Rate Change Support

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Enrolment and Application Processing

Why Should You Choose Our Healthcare Call Center Company?

As an experienced healthcare call center company, we understand the patient relationship is paramount to running a successful practice. So, we analyze your unique patient support needs and devise a no-frills service to address it. Here are some of the benefits that set us apart -

Additional Services You Can Benefit From

Accurately transcribe healthcare records and documents to facilitate collaboration and superior patient care with medical transcription services.

Leverage advanced billing tools for quick and error-free healthcare billing that is compliant with our medical billing services.

Improve coding accuracy and enhance coding compliance to increase reimbursements with our medical coding services.

Get comprehensive solutions to iron out administrative challenges and boost revenue with healthcare revenue cycle management services.

Forgo administrative hassles, delegate complex document management tasks, and manage billing with pharmacy business services.

Process healthcare claims accurately, detect fraudulent claims, and limit cost overruns with healthcare claims adjudication services.

Maintain patient records accurately, increase operational efficiency, and enhance healthcare quality with our customized EMR solutions.

Provide high-quality remote patient care through timely and on-demand online consultations with our telehealth services.

Client Success Stories

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Flatworld Provided Insurance Eligibility and Verification Services to a Birth Control Telemedicine Provider

A telemedicine provider based out of the US approached Flatworld Solutions for verifying the eligibility of pharma and medical insurance applicants. We successfully checked the merits of each applicants before disbursement of medicines.

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FWS Processed Over 3000 Encounters Related to Rehabilitation Care for a Group of Physicians from Indianapolis

A group of rehabilitation care physicians contacted Flatworld to process 3000+ patient encounters. Our consultation proved to be effective that led to 20% higher savings.

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Success Stories

Outsource Healthcare Call Center Services to Improve Operations and Patient Care

We are backed by 20 years of rich experience in healthcare BPO services that include an array of sub-service to help businesses across many verticals. Our robust healthcare answering services can make a big difference to your healthcare practice by bringing maximum satisfaction to your patients through quality treatment and a better experience.

If you want the help of people who are experienced and aware of most drawbacks of healthcare practices your search ends with us because we offer the best healthcare call center services among a pool of healthcare call center outsourcing companies to improve revenue. We also offer a range of other call center solutions such as health information management, healthcare consulting services, and more.

Leverage our exceptional healthcare call center outsourcing services to improve patient outcomes and optimize ROI.

Contact Us

Avail best-in-class services at affordable rates

Starts @ $1280-1440 per FTE/month More details

Our Customers

Movement Mortgage
Alcon
ARI
Maximus
Redwood E-Learning Systems

AHIMA Healthcare Convention 2016

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USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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