Healthcare Call Center Services

Outsource Healthcare Call Center Services

Is your customer engagement strategy costing you valuable time and money? If your in-house team is stretched between healthcare call center management and patient care, you need efficient inbound and outbound healthcare call center outsourcing assistance to take care of insurance verification, physician referrals, medical answering services, hospice answering, etc.

With 18 years of experience, Flatworld Solutions is among the best healthcare call center outsourcing companies that can offer cost-efficient and tailored solutions for your patient care requirements. Over the years, we have gained the expertise required to support your medical practices and maximize the satisfaction levels of your patients. By partnering with our healthcare answering services, you will see your reputation as a truly patient-centric institution grow in no time.

Healthcare Call Center Services We Offer

Flatworld Solutions is equipped with exceptional technology and real call center agents who can humanely handle an array of contact center functions that are aggressively automated by healthcare companies. We work with your healthcare clients and patients in a personalized manner to resolve conflicts and challenges without causing mental fatigue. When you choose our healthcare call center outsourcing services or our medical answering services online you can save big in the long run because your customer's trust & word-of-mouth referral will play a key part in growing your business footprint.

Being vastly familiar with diversified services of healthcare organizations it is in our DNA to provide the best patient experience through a lean process initiative (LPI). Our healthcare answering services can be counted upon to reduce the prospect of patient readmission and other accompanying hassles. As part of healthcare call center outsourcing services, we provide the following solutions -

  1. Verification of Insurance

    Be it verifying patient portfolios, or pre-authorization, or eligibility verification we offer a one-stop solution that takes care of all healthcare insurance needs. This service guarantees to mitigate financial risks faced by hospitals and patients. We ensure smooth management of administrative functions without focusing away from patient care and hospital functions.

  2. Physician Referral Services

    We maintain a detailed database of community doctors and specialty physicians who can be reached through our physician referral services to get information on healthcare services. We will map you to specialized physicians by setting up appointments. Additionally, we also provide support to complete formalities for healthcare screening.

  3. Healthcare Claim Management

    To ensure a clean claim rate we implement automation in your claims management system to analyze and manage claims in a single pass. By automating certain manual functions of claims management, we can declutter the bottleneck in your revenue stream. This service will eliminate the risk of claims denial or short pay due to inaccurate or partial claims documentation.

  4. Appointment Setting Services

    If you are busy in practice, we can help you manage patient encounters efficiently through appointment setting services. By leveraging this service, you will be spared from handling appointments to focus on the practice. Appointment setting services can drastically reduce no-shows and help you track patient inflow.

  5. Billing Cycle & Revenue Recovery

    You can skip expensive write-offs and improve cash flow by choosing our revenue recovery services. We track the money that is owed to you for consultation, screening, tests, and other healthcare services. We send routine reminders to patients and insurance providers urging them to pay the pending dues.

  6. 24/7 Healthcare Answering Services

    If you want to be available for your healthcare customers on a round-the-clock basis you can avail of our healthcare answering services or our medical answering services online. This service will help you interact with patients in an efficient way to resolve billing and invoice conflicts in no time. If you have a tight practice schedule, we have skilled staff at our contact center to ensure no calls are missed during and after business hours.

We also specialize in providing other call center services that include -
  • Win Backs / Retention
  • Medical Results Outreach
  • Healthcare Exchange Navigation
  • Dental Claims Assistance
  • Post Care Patient Surveys
  • Open Enrolment
  • Provider & Member Inquiries
  • Lead Generation / Enrolment
  • Inbound Customer Support
  • Outbound Welcome Callsrepresentative6
  • Member Retention & Outreach
  • Post-Discharge Patient Surveys
  • New Member Acquisition
  • Activation Services
  • Plan/Benefit Changes
  • Inbound Acquisition
  • Meeting, Seminar and Event Registration and Notification
  • Seminar Registrations and Reservations
  • Patient Satisfaction Surveys
  • Outbound Sales
  • Staff Recruitment Screening
  • Product or Service Introductions
  • Medicare Plan Enrolment
  • Rate Change Support
  • Pharmacy & Prescription Assistance
  • Enrolment and Application Processing
  • Literature and Information Requests

Medical Call Center Process We Follow

Medical institutions and facilities are constantly busy with the admission and release of patients, scheduling of appointments, phone calls, and many more. Handling these processes can cause your priorities to constantly change as well, and answering phone calls from patients or their families can become a challenge. Besides, patients want to talk to a real person when they are making a phone call instead of bots or automated voicemails. Flatworld Solutions' medical answering services online can help you take care of that. By partnering with our healthcare answering services, you can ensure that your patient calls are handled with care and sensitivity.

When you outsource healthcare answering services to Flatworld Solutions, we implement a cost-effective solution that will boost the sustainability of your healthcare organization while improving client relationships. Our transparent method of implementing a healthcare call center outsourcing solution will help you understand the value we provide over the competition. The process behind our medical call center services are as follows -

Call Initiation  

01. Call Initiation

The patient phones our contact center for insurance information or consultation with a qualified physician.

Call Management  

02. Call Management

Our tele calling agent will understand patient query through preliminary assessment before forwarding the call to clinical officers of the concerned department.

Physician Consultation  

03. Physician Consultation

After detailed assessment by clinical officers, the patient is connected to a specialized physician who will attend to the patient's concern before writing an e-prescription.

Prescription Dispatch  

04. Prescription Dispatch

The patient is provided e-prescription through email, short messaging services or another channel that is convenient to the patient.

Why Choose Healthcare Call Center Services from Flatworld Solutions?

In the healthcare industry, a warm relationship with patients is the paramount element to run successful practice. So, we use technology as a weapon to bring cost savings to your healthcare organization. But that's not enough, we also understand that to propel a business in the direction of revenue generation and growth it is essential to hear what your clients need and offer a no-frills service that fully addresses every problem they face. Here are the reasons why you should outsource medical answering services to FWS -

  • Certified B2B Appointment Setting Company

    We feel proud to be the bearer of ISO 9001:2015 certification for providing a tidy service that matches the quality guidelines of the international standard organization. Our healthcare call center outsourcing solutions are GDPR compliant as well as HIPAA compliant to render services that are unmatched in terms of quality.

  • Data Security

    We are also proud to flaunt our ISO/IEC 27001:2013 certification in view of our compliance with information security management system's regulations. With risk to consumer and healthcare data reaching alarming proportions, we have taken solid measures to keep your data held in our repository and network safe from internal and external threats. Also, we appoint contact center professionals who are signatories of a Non-disclosure agreement to execute medical call center services.

  • High Accuracy and Quality Service

    We set a high-quality standard for each of the medical call center service subsets ensuring fully audited and approved performance to your healthcare organization. We ensure that all our contact center services are inclined with your needs and fully adhere with regulatory compliances of the industry.

  • Short Turnaround

    We have always excelled in rendering service at a great velocity so that you need not keep your clients waiting. Our solutions can be quickly deployed to help you prevent a backlog in billing and insurance formalities. By taking care of your administrative functions you can focus on patient care alone.

  • Scalability

    We understand that for healthcare practice to evolve it is essential to be prepared for varying patterns of patient inflow. This is only possible when you have an efficient backend team to take care of administrative hassles. This is where we come in. With more experience in handling a large volume of calls and back-end functions our contact center is equipped to scale up operations when the need arises.

  • Pocket-friendly Pricing Options

    When you partner with us, you can always find healthcare call center services within your budgetary limits. We don't cross-sell solutions that are irrelevant to your requirement. We offer a customized service that is cost-efficient and poised to resolve customer relation challenges within your healthcare practice.

  • Single-point Contact

    Working with us is easy as we offer more direct ways to reach our subject matter experts. We allocate your requirement to a dedicated specialist who will assist you in when needed. You no longer need to wait in the queue to reach an operator for assistance.

  • Experienced Team of Healthcare Call Center Representatives

    We have a large team comprising over 500 call center agents who will help you navigate through call center challenges in your healthcare practice. Every hospital, clinic, and a private practitioner can find a custom solution from our end because our teams are professionals with deep knowledge of the healthcare industry.

  • Modern Infrastructure

    At Flatworld Solutions, we have call centers for healthcare practices where professionals process back-end functions to keep your patients satisfied with the service and treatment. Our infrastructure is physically and digitally protected using cutting-edge security software and physical security deterrents.

  • Secure Data Exchange

    VPN and secure FTPs are used by Flatworld's team to bring confidential clinical data and project files from your end to ours. We use technology to monitor the vitals of our data sharing channels to ensure it is free from any form of intrusion.

  • Round-the-clock Availability

    We can provide 24/7 assistance to your team along with quality training to handle operations in real-time. You can reach through many ways including a phone call, email, and even live chat to get support on the go.

Client Success Stories

FWS Provided Insurance Eligibility Verification for Telemedicine Provider

Flatworld Provided Insurance Eligibility and Verification Services to a Birth Control Telemedicine Provider

A telemedicine provider based out of the US approached Flatworld Solutions for verifying the eligibility of pharma and medical insurance applicants. We successfully checked the merits of each applicants before disbursement of medicines.

Read more
Case Study on Full Service Billing for an Urgent Care Practice

FWS Processed Over 3000 Encounters Related to Rehabilitation Care for a Group of Physicians from Indianapolis

A group of rehabilitation care physicians contacted Flatworld to process 3000+ patient encounters. Our consultation proved to be effective that led to 20% higher savings.

Read more

Outsource Healthcare Call Center Services to FWS - Leader in Healthcare BPO


I really appreciate you and your teams help in the coding that is being done. The keys to success with my team are rapid turnaround and complete coding of all diagnosis codes in the Health Risk Assessment. I've been extremely pleased that all diagnosis codes are captured, and the coding is done well within the time frame that is allotted. Thank you very much for your great service.

Medical Billing and Coding Company, USA.
More Testimonials »

Flatworld is backed by 18 years of rich experience in healthcare BPO services that includes an array of sub-service to help businesses across many verticals. Our robust healthcare answering services can make a big difference to your healthcare practice by bringing maximum satisfaction to your patients through quality treatment and better experience.

If you want the help of people who are experienced and aware of most drawbacks of healthcare practices your search ends with us because we offer the best healthcare call center services among a pool of healthcare call center outsourcing companies to improve revenue. We also offer a range of other call center solutions such as health information management, healthcare consulting services, clinical data entry, and more.

Get in touch with us if you require a robust healthcare call center outsourcing services to optimize ROI.

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Flatworld Solutions Pvt. Ltd.

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