Flatworld Processed Over 3000 Encounters for a Group of Physicians from Indianapolis Using EHR Software

Case Study on Encounter Processing for Physicians

The Client

The client is a well-established group of physicians from Avon, Indianapolis.

Client's Requirement & Challenges

The client approached Flatworld Solutions to process 3000+ encounters for a group of physicians related to rehabilitation care. The hospital wanted to migrate to a new EHR software to facilitate better billing and revenue. The client faced challenges in the following areas -


  • EHR challenges
  • Detailed transcription for better revenue management
  • A reliable solution for transferring audio files from remote locations

Our Solution

By leveraging our expertise in transcription services, we created high-quality flowcharts that would aid the client by making EHR readable. After assembling the project team, we gathered dictations from physicians via phone calls and emails. Since the client provided a project assistant to demonstrate the overview of the software, the inputs helped us understand the EHR software in depth.

Once the adequate information was acquired, we enhanced the transcription data captured from each encounter and turned it into a format recognizable by the software. The data which was fed into the software automated the process after acquiring the physician's signature.

The Results

The client is very happy that the efficiency of their physicians has increased and thereby they were able to see 20% cost savings with our cost-effective transcription, as well as an increase in their overall revenue.

The results derived from the application of our solution was as follows -

  • A dedicated team handled rehab files, and interactions with the physicians via email and over phone calls to smoothen the work process
  • Helped physicians to dictate and transfer their audios securely from their mobile phones
  • Physicians were satisfied because all quality parameters were strictly followed
  • The client was very positive about our work approach and happy with our results

Outsource Medical Transcription Services to Flatworld Solutions - A Leader in Healthcare Transcription

Flatworld Solutions is an ISO certified company with 12 years of industry experience. We have over 100 professional medical transcription experts who carry out medical transcription services in a way that gives our clients the ultimate satisfaction. We have handled over 50 international and 30 domestic projects where our clients were able to see a profitable outcome. We are backed by a modern infrastructure that is readily compliant with the healthcare industry standards. Our team can also work on a 24/7 basis at your local time zone so that you can receive support anytime, anywhere.

Save 30% and more of your spending by outsourcing medical transcription services to FWS. Get in touch with our expert team to give your ROI a boost.

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