Case Study on Patient Demographics & Charge Entry

The Customer's Requirement

Our client is a well-established medical billing company for surgical providers based in Norcross, Georgia. They have been in the business for a long time now, and are widely regarded across USA as one of the topmost medical billing providers.

The customer approached us after searching long and hard for the perfect service provider for their requirements. They decided to avail of our patient demographics and charge entry services based on our prior experience, and our relevant industry expertise.

The Challenge

Our team had to face the following challenges during the course of the project:

• The number of claims to be processed per month was approximately 1000 - 1200
• The client desired exceptional and high-quality results in a quick turnaround time as these were the main issues they faced with their previous service provider
• The client expected us to deliver the results without waiting for them to clarify our queries, as they were busy focusing on other core operations

The Project Solution

In order to meet the client's demands successfully, we formed a dedicated team of highly experienced medical billing professionals and assigned them to work on this project on a full time basis. Our healthcare professionals at Flatworld Solutions currently process about 1200 claims in a month for the client. They are trained to provide patient demographics and charge entry services across 4 different medical practices, without hampering the quality of the results.

The Results

The following solution was provided by our team at Flatworld Solutions:

• The quality of 98% was met right from the first day of the project, just as the client required
• The billing company had a huge backlog which was cleared in a very quick time
• Clarifications sought from the client were kept to a minimum
• The very low error rate was accomplished by referring to the older charges and our internal general billing guidelines

Contact Us for Patient Demographics and Charge Entry Services

With having served more than 18,000 customers, our expert team of medical billing executives understands the criticality of timely medical billing in effectively managing your revenue cycle. We have been in the medical billing and coding domain for about 20 years now and have been providing the best services in the industry.

If you have any kind of medical billing requirement, feel free to get in touch with us and we will get back to you within 24 hours.