Our customer is a leading Ambulance Billing organization situated in Georgia, USA.
This customer wanted us to manage their charge and demographic entries. This organization thought it is best to outsource because of the following problems:
At Flatworld Solutions, our team had to work on a new software called 'SweetSoft' to carry out the customer's operations. The team at Flatworld was cross-trained over the phone on how to use this practice management software and on the customer's specialty, Ambulance Billing, which is extremely complex.
Flatworld Solutions is the only billing company in India that offers Ambulance Billing to customers.
The medical billing team at FWS currently processes around 3000+ claims every month for around 36 EMS companies through this customer. The various areas that we handle include payment posing, patient demographics and charge (calls) entry.
Since our team of medical billing experts already had prior knowledge and expertise on this area of billing, we required only 30 hours of knowledge transfer (spread across 4 weeks) for the whole setup.
Our customer is extremely happy with this outsourcing relationship, as our customer has been able to sign up more clients and concentrate less on operations. The customer hands over operations to Flatworld Solutions as soon as a new client signs up with them.
Contact us to outsource charge and demographic entries.
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