While global CEOs had equipped themselves for force majeure calamities as well as natural disasters and were ready with their business continuity plans, no one was ever prepared for a COVID-19 situation that could lockdown 150 countries at once and not allow the workforce to reach their offices! The future business contingency plans will, therefore, focus on working from home.
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Flatworld Provided Data Entry Services to a Leading French Luggage Storage Company
The client is based in France (Paris) and provides travelers with storage services for their luggage. The client has hundreds of pickup and deliver service points at hotels and shops. The 24/7 service can be booked online and includes features such as insurance and security seals. Future service expansion plans include all major European locations.
Client Requirements and Challenges
The client needed data management help to monitor and record online bookings, especially during the overnight period due to heavy travel volume.
The project involved this primary challenge -
Overnight completion of tasks at several specific times in the Paris time zone
The Flatworld Solutions (FWS) data management specialists developed this solution -
The initial team included an account manager and a dedicated full-time data entry specialist
The client provided our team with login information for their email and customer relationship management (CRM) web portal
The FWS specialist regularly monitored booking requests (received by email) at client-specified times and completed the data entry process in the client's CRM portal. After data entry, the customer request was forwarded to the client's warehouse for fulfillment of pickup or delivery
Based on the success of the initial project involving 28 hotels and other luggage service points in the Paris area, the client signed a long-term contract that covered 120 hotels throughout Europe
For the ongoing work (60 to 100 daily requests) the FWS team included an Account Manager and two full-time data entry specialists
Final Results - 70% Cost Savings and Overnight Turnaround Time
The client was pleased with the combination of cost savings (70 percent compared to other providers), fast delivery, account management skills, and the ease of outsourcing work to Flatworld Solutions. This project demonstrates the added value of an outsourcing provider that can work in the client's time zone and provide quick turnaround times without sacrificing high-quality results.
Choose Flatworld Solutions for Flawless Data Entry Services
Flatworld Solutions is a leading provider of online data entry services and a series of other data management services. Our certified specialists can work in your time zone - our team operates on a 24/6 schedule that allows easy communication and quick results across multiple time zones. We employ a customer-centric outsourcing approach that is customized to meet the specific requirements, scheduling needs, and budgets of each client. If you have a similar project requirement, contact us today for our no-cost assessment and quote regarding your next project. We will revert with a free quote within one business day.