Our client is a leader in the global Business Process Outsourcing (BPO) and Information Technology (IT) industry, with branches in over 60 countries and annual turnover in excess of $20 billion. This company has been providing cutting-edge solutions, such as business process outsourcing, application development and maintenance, transformational services and infrastructure management to various business sectors.
Apart from the these core services, our client also had to manage time-consuming non-core work such as mail-order processing, coupon processing, customer support, customer relationship management, order fulfilment, warehousing and product distribution, among others. These business tasks were robbing the company of time, effort and money that could otherwise have been channelled into developing its core business.
This company was looking for an outsourcing service provider in India who could handle its order processing, order fulfilment and mailing services in a fast, efficient and accurate manner. They contacted us with an exhaustive list of order processing requirements.
The Challenge & Requirement
Our client was using manual order processing systems in their business locations. Over 200,000 documents were processed regularly through individual keying applications. Owing to this, our client faced several issues:
Lack of quality in the process
Longer turnaround time
Low levels of accuracy in the completed order processing
Lack of proper management in the off-site business locations
When our client got in touch with us for order processing services, they had the following requirements:
Fast turnaround time
The use of ICR to increase the quality of processing
An automated order processing system that could efficiently handle large volumes
Implementation of secure image-based order processing systems at their onshore and offshore business locations
Before starting our order processing services, our experts studied and evaluated the client's business processes, so as provide the most suitable image-based order processing system. We came up with the following solution:
Implementation of an all-inclusive automatic image-based order processing system that could accurately convert scanned order slips into images
Images that could easily be integrated into an order fulfilment system
This order processing system could securely process orders from the client's onshore and offshore business locations
Our order processing solution was implemented in two phases to help improve error tracking as well as beneficial implementation.
Making an easy, seamless transition from the client's existing manual setup to an automated order processing setup
Providing a complete system architecture and ensuring the functioning of all the modules in the order processing setup
Integrating our order processing model with the client's batch processing mainframe application
Providing an end-to-end order fulfillment process by implementing the client's system functionality
We included elements in the order processing system such as ICR, data capture, a front-end interface, management reporting and image scanning
We ensured 99.9% quality and accuracy in the order processing process
We provided the client with 24/7 customer support for their order processing work
The first 2 phases of the order processing project have proven to be very successful, with Flatworld Solutions having processed more the 60 million orders for this client.
The Results and Benefits
Our client was very pleased with the outcome of the order processing project that they had assigned to us. With the automated image-based order processing system that we set up, our client was able to benefit from:
a sharp reduction in operational costs
greater efficiency, accuracy and quality in order processing
shorter turnaround time
a reduction in interactions with customers
Contact us for order processing services
Does your company want to automate its current manual order processing system? Perhaps you want your order processing to be accurate and error-free? Whatever your image-based order processing requirement may be, Flatworld Solutions can handle it. As our customer, you can enjoy all the benefits of accuracy, efficiency and quality - just like our client in this case study. Contact us now for order processing services!