Our client is a leader in the global Business Process Outsourcing (BPO) and Information Technology (IT) industry, with branches in over 60 countries and annual turnover in excess of $20 billion. This company has been providing cutting-edge solutions, such as business process outsourcing, application development and maintenance, transformational services and infrastructure management to various business sectors.
Apart from the these core services, our client also had to manage time-consuming non-core work such as mail-order processing, coupon processing, customer support, customer relationship management, order fulfilment, warehousing and product distribution, among others. These business tasks were robbing the company of time, effort and money that could otherwise have been channelled into developing its core business.
This company was looking for an outsourcing service provider in India who could handle its order processing, order fulfilment and mailing services in a fast, efficient and accurate manner. They contacted us with an exhaustive list of order processing requirements.
Our client was using manual order processing systems in their business locations. Over 200,000 documents were processed regularly through individual keying applications. Owing to this, our client faced several issues:
When our client got in touch with us for order processing services, they had the following requirements:
Before starting our order processing services, our experts studied and evaluated the client's business processes, so as provide the most suitable image-based order processing system. We came up with the following solution:
Our order processing solution was implemented in two phases to help improve error tracking as well as beneficial implementation.
The first 2 phases of the order processing project have proven to be very successful, with Flatworld Solutions having processed more the 60 million orders for this client.
Our client was very pleased with the outcome of the order processing project that they had assigned to us. With the automated image-based order processing system that we set up, our client was able to benefit from:
Does your company want to automate its current manual order processing system? Perhaps you want your order processing to be accurate and error-free? Whatever your image-based order processing requirement may be, Flatworld Solutions can handle it. As our customer, you can enjoy all the benefits of accuracy, efficiency and quality - just like our client in this case study. Contact us now for order processing services!
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