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The Client

A US healthcare services provider with specialization in hospital services, testing services, mental health services, women/s health services, specialty services, and substance abuse worked in community and had recordings of many focus group conversations. They required the following assistance -

  • Labelling the focus groups individually based on the language and participants in the conversation
  • English to Spanish audio transcription in three recordings of the focus group
  • English to Spanish Translation and conversely in each transcription for matching the language

Client Requirements and Challenges

Flatworld Solutions was tasked to carry out transcription as well as translation services on recordings of the focus group. The top challenges faced by the client were as follows -

  • Transcription in more than one language - Occasionally, audio files require the attention of multiple transcription experts if transcription involves more two or more languages
  • The conversations exceeded 30 minutes and required separate transcriptions as well as translation for each of them
  • The overall time taken for recording as follows -
    • Focus group 1 - 50 minutes
    • Focus group 2 - 49 minutes
    • Focus group 3 - 35 minutes

FWS' Solution

After carefully understanding the challenges, we devised a solution specific for the client. We ensured to implement the solution with the highest quality and took the following measures -

  • Our team transcribed the file in English and Spanish
  • We assigned the project to two highly skilled resources well-versed in English and Spanish with many years of experience. The team was responsible for the project from inception to completion
  • The transcription began from English to Spanish and then inversely
  • We designated the primary speaker in all recordings as "Person 1" and remainder of the group as "Student"
  • We ensured that the quality of work was consistent with the client expectation by evaluating in English and Spanish


The client was provided high-quality transcriptions in both English and Spanish within the stipulated time without compromising the quality or exceeding the budget. The client, who had already availed our services in past was jubilant with the results and continued to remain as our loyal customer.

Partner with Flatworld Solutions - A Leader in Video Translation & Transcription Services

At Flatworld, we are a genre of people who believe in delivering first-class services to individuals, businesses, and enterprises. Our audio transcription services, as well as audio translation services, are regularly exploited by many clients globally. It not only offers you the benefit of seamlessly carrying out challenging tasks that require the right technology infrastructure but also offers better value in terms of cost and time. Our services can be availed at cost-effective rates and are ideal for businesses of any size. The results are quick to achieve and are accurate. Our 20 years of existence is the competitive markets is filled with exciting client relationships and success stories that we take pride in.

You could get your requirements assessed and addressed. Reach us now so that our team can contact you within 24 hours with a quote as well as a free-trial you won't be able to resist.

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Starts at 75 cents per audio/video minute More pricing

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Flatworld Solutions

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