The client is a US entrepreneur who needed high-quality video transcription services. They engaged with Flatworld Solutions for the first time.
The customer had a collection of 9 generic interview videotapes of varying length that required transcription.
The initial challenge in the project was "time coding" or "time stamping" need of the customer. The client wanted transcripts to represent certain timelines from the video files. The interviewees' reaction had to align with the relevant timeline in the video. Hence the client was expecting nothing short of accurate transcription.
Secondly, the client was expecting a fast TAT. Since the client had other commitments on the tow, it was mandatory for the project to be completed under a tight deadline. Despite the time-consuming nature of the Time coding process, we were expected to deliver fast and accurate video transcription.
Thirdly, the client wanted the project to be delivered in a specific format. Hence, we had to meticulously handle paragraph indentation as well as layout to strictly adhere to the requirement.
With careful consideration of the client requirement, we extended the following cost-effective solution as part of video transcription service -
As the project reached completion, the benefits derived by the clients were as follows -
After completion of the project, the client realized that a portion of the video file was unintentionally cut while uploading the file on our secure FTP server. The client uploaded the missing section of the video and requested our team to transcribe the remainder of the omitted portion. Flatworld's team transcribed few additional minutes of the missing section and slotted the same appropriately in the order. This extra service was rendered by our team without charging the customer despite being responsible for not providing us the section of the footage at the initial stage. The client expressed gratitude for the service quality and timeliness. The entrepreneur further consented to outsource transcription if a need arises in the future.
Flatworld Solutions has marked its name in the competitive transcription services. Ours is an organization that is backed by 17 years of true industry experience in video transcription services. Being an ISO certified company, we focus on providing quality services that are flawless in every phpect.
We provide transcription services that flexibly priced so that your budget well never seems like a limitation to avail our services. We have a secure infrastructure where you can upload project files without concerns. The output of the transcription can be availed in the format and the language of your choice.
Contact us today if you want fast and efficient results by outsourcing video transcription services.