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Telephone Transcription Services

These days, a lot of business deals are finalized over a telephone call, so it won't be wrong to say that telephone is fast becoming the lifeline of global corporations. A client call, regardless of the fact whether it led to a sale or not, offers key information about your product; like, consumers' perception about your product, competition, behavior of your in-house call reps, and last but not the least, the reason why consumers buy or reject your product. As each call stores key analytical business data, so it makes sense to record that telephonic conversation for future use. That's also the reason why telephone transcription services are getting extremely popular.

Telephone Transcription at Flatworld

Telephone transcription is one of the most challenging and complex types of transcriptions, as audio recordings often accompany background noises. Presence of multiple speakers on a call, each having a unique voice quality, modulation, and accent makes telephone transcription a formidable task.

Mobile transcription undoubtedly is not easy, and requires professional expertise, as transcribers need to know not only what the speaker is talking, but also understand the depth, context, and gravity of the conversation, and intelligently transcribe it into text. That's why at Flatworld Solutions we employ audio experts and transcribers with prior experience in audio transcription. Additionally, we have a quality assurance team which checks quality of the transcripts after a transcription is done by our in-house transcribers.

Our Transcription Offerings

We offer transcription for the following:

  • Voice Mail Recordings
  • Conference Call Recordings
  • Telephone Recordings
  • Confidential Telephone Conversations
  • Market Survey Recordings
  • Customer Feedback Recordings
  • Toll Free Phone Dictations
  • Call Centre Recordings
  • Telephone Contest Recordings
  • Telephone Interview Transcription

Our experts are capable at making even the hard-to-hear audio audible. We use digital boosting methods to accelerate low volume recordings, reduce the presence of hums, noise, hiss, and complexity of diction and equalize volumes to come up with clearly recognizable and noise-free transcription.

Accepted Audio File Formats

Transcribers at Flatworld Solutions are adept at reading and writing in multiple foreign languages, and can offer transcription in any global language preferred by the client. We support multiple file formats, including:

  • MP3
  • MP4
  • DVD
  • Digital
  • Tape
  • DSS
  • Audio CD
  • MOV
  • FLV
  • DDS
  • M4A
  • MSV
  • WMA
  • AMR
  • CAF
  • WAV
  • WMV
  • DVF
  • AVI, and more

Telephone Transcription Process at Flatworld

Our telephone transcription services are designed to suit the customized requirements of our clients, and ensure that they don't have to overspend. To provide you with perfectly balanced transcription solutions, we have audio experts and transcription specialists in our team, who are perfect at listening, capturing, recording and restoring poor quality audio into functionally beneficial and audible transcription.

Client uploads the file

Client uploads the file containing telephonic conversation

Transcribe the audio into text

We transcribe the audio into text

Client receives the conversation as a text

Client receives the conversation as a text

In case you want to know our transcription process in detail, click here.

Why Outsource Telephone Transcription to FWS?

There are many benefits of outsourcing phone call transcription services to us, some of those are:

  • Reasonable pricing
  • Multiple file formats
  • Complete data security and privacy
  • Time-zone advantage
  • Access to skilled & dedicated transcriptionists with vast domain knowledge working on your project
  • Customized transcription plans to suit different time and budgetary requirements
  • Quality assurance process
  • Accordance to state laws and conditions to provide you with legally verifiable phone transcription service

Choose Us for Accurate Transcriptions

Cross-domain expertise, over a decade of working experience & knowledge, history of providing in-time solutions, and the edge to perfect any sort of transcription solutions irrespective of format and platform (such as Skype transcription, telephone dictation, VOIP transcription etc.) at affordable cost make us the best choice for high quality transcription solutions.

Contact us today to discuss your requirements with our representatives.



Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Transcription Services.

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