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The Client

The client is a chairman of a top US marketing agency. The company is known for undertaking several brand building projects for top global Fortune 500 companies. The client needed the help of a reliable transcription service provider to perform audio transcription.

Client's Requirement

The agency's chairman (client) was writing a book amidst a busy schedule. Since writing was a cumbersome task, he contemplated recording his thoughts in between meetings and travel using an audio recorder to make progress on his book without affecting the routine work. With a large volume of audio information in the recorder, the client wanted to outsource audio transcription to qualified experts who could transcribe the recording efficiently.

The size of the client's audio files ranged from 2 to 3 minutes for smaller files to 45 minutes for the lengthier ones. The volume of client's recordings was close to 100 files which needed fast transcription.

Project Challenges

The challenge that stood above the rest was delivering finished transcriptions within the stipulated time. The client provided 3 to 4 audio files daily where each file ranged from a few minutes to an hour in length. The total recording time clocked was close to 4 hours. The files had to be transcribed and delivered in the client specified format by the following day.

Our Solution

Since the client was located near one of our international delivery centers, the task was appointed to teams in the client's local region. With skilled in-house transcribers, we executed transcription services securely as per the client's need. The project commenced at blazing speed and results were delivered in a short turnaround time. The highlights of the solution we provided were as follows -

  • We shortened the turnaround time by delivering finished transcriptions in 24 hours
  • We ensured accuracy in the transcription by thoroughly scanning for errors and cycling the data through multiple quality checks
  • The transcription service was offered at cost-effective rates that were unmatched
  • Provided 24/7 support to the client to ensure

As the project neared completion, the client was satisfied with results and even communicated his gratitude. By holding our words, we delivered the promised values within a short TAT.

The Results

The client was glad by partnering with us because we handled their needs professionally. The progress achieved by the client were quick and measurable. It prompted them to become our returning customer. The customer derived the following benefits -

  • Fast TAT
  • Saved time and money on accurate work without needing re-work
  • Low-cost services needing nothing more than the agreed-upon estimate

Outsource Audio Transcription Services to FWS - Leader in Transcription

Think audio transcription, think Flatworld Solutions. Ours is an ISO certified company with 20 years of experience in transcription services. We are distinct from other vendors because our service quality is unmatched time-wise and cost-wise. With a team that is ready to handle any challenge arising in the frontier of transcription, we are the trusted partners of many companies across the world. You can avail of our transcription services irrespective of the language and format required to meet your needs.

Contact us today if you want quick and efficient results by outsourcing transcription services.

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Starts at 75 cents per audio/video minute More pricing

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