FWS Provided Video Transcription Services to a US Production House

The Client

A US-based production house which had never utilized our services in the past had outsourced video transcription services to Flatworld Solutions. The client was delighted with the results produced by our team and had avowed to recommend our services to their partners. The client had also become our patron after their successful initial experience.

Client Requirements and Challenges

The client contacted Flatworld Solutions for transcribing videos within an abbreviated time. The difficulty of the project proliferated as the client requirement involved hundreds of videos with differing timeframe and short turnaround time.

The challenge faced by the client was as follows -

• Before outsourcing the project to us, the client had considered a few other outsourcing vendors, but was unsuccessful in finding a vendor who could assuredly finish the task within the stipulated time

Advantages of Working with FWS

Outsourcing the video transcription services to a well-established outsourcing company like ours can present many benefits. The most important of them is as follows -

• Saves time involved in manning the project between the initial and final stage
• Avoids prohibitive operational costs by keeping the project in-house which can otherwise attract unnecessary hassles

The top advantage gained by the client includes airing the show as scheduled which they had produced using several transcribed videos. The client was deeply pleased and relieved that their project was swiftly executed with finesse. The quality of the services rendered by our team wholly satisfied the client while it adhered to the pre-agreed timeframe. The next step taken by the client was to become our regular customer.

FWS' Solution

While the client was facing difficulty in finding a reliable partner to service their requests, Flatworld Solutions stepped ahead to not just meet the client's primary requirements, but also walked the extra mile and committed to deliver the results within a short TAT. Although the SLA had a risky precondition, we executed the project with ease providing much-needed relief to the concerned client.

We took the following approach to execute the project -

• Exhaustive Project Plan - Our team of top transcription experts formed a detailed project plan before its implementation. The project was bifurcated between two global data centers due to complexity and the quantity of work involved

• Roles and Responsibilities - We assigned the project to competent transcriptionists at two global locations and apprised them about the project and its deliverables. The hierarchy was formed, and responsibilities were appropriately assigned to members involved

• Team Coordination - Our team constantly interacted with the client, apprising them about the project stages and ensuring seamless flow through all phases

Results

The Project was handled by our team of transcription experts with care and we committed to every term in the SLA. The results were delivered in a secure manner within the promised deadline and at cost-effective rates.

Partner with Flatworld Solutions - A Leader in Audio Transcription Services

Flatworld Solutions' gamut of services include video transcription services which has already served many of our clients close to 22 years. We take pride in introducing our successful services which are specifically designed by people with professional project management skills through an innovative approach. Our transcriptionists focus on delivering services at shortest TAT without compromising the accuracy of work. With many global centers spread across the world, we can quickly complete the project with minimum or no risk involved no matter where you are. If required, we can also work as an extension of your in-house team in your time zone.

We can process your requirements the way you want. Reach us now so we can get back to you in 24 hours with a quote as well as a free-trial to benchmark the value we provide.

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