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The Client

The client is a student from Australia working on a research project. She had to prepare a dissertation for completing the project and turned to Flatworld Solutions for audio transcription services. The client chose FWS for the project because we had the reputation and experience in audio transcription projects.

Client Requirements and Challenges

The client had conducted interviews with several people on behalf of her research project. The interviews were mostly unspecific and related to generic topics. The interviews recorded by the client had to be transcribed for the research project. The challenge involved in this project was the verbatim transcription which had to be implemented on the client's recordings. This included pauses, chuckles, and giggles.

Hence, our team had to closely observe the smallest detail before transcribing the client's recording. Additionally, the client was not proficient at operating computers and file transfer mechanism. So, our team undertook the task to educate the client on the basics prior to the project commencement.

Advantages of Working with FWS

Our well-structured transcription process and competitive rates were the key factors that allowed us to win the project. The client expressed satisfaction with the following -

  • Formal introduction to basics of computer operations as well as file transfer
  • Unmatched accuracy in the verbatim audio transcriptions
  • Quick Turnaround time that surpassed the client expectation

FWS' Solution

We assigned the project to a team of transcription experts with many years of experience. The highly qualified team implemented the solution as follows -

  • The client was formally introduced to basic principles of computer usage. The research student sent us recorded audio files for transcription, which was obtained after spending a considerable time hand-holding through the process
  • The client was given extra attention and guidance although she needed just transcription services
  • Flatworld Solutions provided verbatim transcription services to the client. The solution was configured and executed from our global delivery center by meeting all criteria within a stringent timeline. Hence, the deliverable for this project was successfully honored

However, the project wasn't without challenges. The turnaround time expected by the client was narrow because she had to complete and submit the dissertation within a short duration. So, FWS' team transcribed the audio and delivered the files within 48 hours. Our thorough experience in transcription service led to quick completion of the project with accuracy.


The client felt elated because our skilled team carried out verbatim audio transcription services at great speed, security, and accuracy. She also assured to recommend our services to others in need of similar services.

Partner with Flatworld Solutions - A Leader in Audio Transcription Services

Flatworld Solutions has a strong portfolio of audio transcription services that has benefited many of our clients for the last 20 years. The client success-stories like this one is one of many achievements we have merited over the years. Our voice transcription services have already delivered best values at cost-effective rates.

With a team of highly-skilled transcribers, we aim to fulfill your requirements at great velocity. Our state-of-the-art global delivery centers are housed with an innovative technology infrastructure that allows us to deliver more accurate and result-oriented solutions.

You could get your requirements addressed. Reach us now and we will get back to you in 24 hours with a quote as well as a free-trial you won't be able to resist.

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