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Case Study on Audio Transcription of Lecture on Lean Management
Flatworld Solutions Provided high quality academic transcription services to a US-based client that exceeded their expectations in just 48 hours.
Flatworld Solutions was contacted by an author, teacher, and expert in "Lean Manufacturing", looking for a company that could help transcribe the audio from four separate files on his subject of interest. The client uploaded the files to Hightail (a cloud-based file transfer network), and needed a partner who would be able and willing to log into Hightail to complete it.
The client wanted a company with experience, and appreciated the fast response by the Flatworld Solutions' team. The client then selected us to work on the audio transcription.
Flatworld Solutions faced a serious challenge while working on this project. Flatworld generally uses FTP or VPN transfer for safety and security, but the client requested us to use Hightail specifically. Downloading the files from Hightail proved to be a slow task, as each audio file would take roughly 1 hour to download each. This affected out turnaround time.
One resource was placed exclusively on the project. Once the files were uploaded, the resource downloaded the files before starting the project. Flatworld Solutions then transcribed each file. Time was a factor, as was quality, so there were multiple quality checks by our Quality Assurance (QA) team along the way to ensure complete accuracy.
Flatworld Solutions was able to deliver the project within 48 hours. The accuracy rate was 98%, which exceeded the client's benchmark. The client was highly satisfied with the work, and requested more audio transcription services from Flatworld Solutions.
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