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The Client

The client was a member of a global community network, each with individual chapters developed for promoting collaborations across generations and improving social change. This particular client was conducting research for her Ph.D. directly related to the betterment of society, and how to invest in younger generational leaders, and was in need of a team which could assist her with an audio transcription that she required in a very short time frame.

She chose Flatworld Solutions due to our ability to respond to a tight deadline, our years of experience in audio transcription, and our response time to her request.

The Challenge

The project had several unique challenges, including:

  • Short Timeframe - Under a deadline, the client needed all audio files transcribed within 7 days of project completion
  • Muddled Audio - The content of the files included interviews. The questions client asked to the interviewees were clear, but the interviewee's responses were often muddled or of inferior quality
  • Corrupted Files - Two of the files were corrupted. The team at Flatworld Solutions was unable to be open or salvage those files, making transcription of those files impossible

In addition, Flatworld Solutions had limited time for a trial project, which is customary when transcribing large amounts of audio files. Fast turnaround of all components and communication of the project was necessary to ensure on-time completion.

The Solution

Flatworld Solutions put four resources exclusively for this project. Our team quickly created a trial transcription to ensure that the client was satisfied with the style, accuracy, and presentation, and upon approval, the team moved forward with the remaining files.

Upon discovering the corrupted files, the team at Flatworld Solutions instructed the client on what to do to re-upload new files that could be opened by our team, and managed to receive the working files in time for transcription.

Throughout the process, the team continued to remain in contact with the client, provide updates, and receive feedback when necessary.

The Results

The team was able to reach 95% accuracy, matching the client's benchmark, despite the low quality of some audio files. All audio transcription services were completed within the 7-day timeframe, and the client mentioned that she was able to continue with her research on time. The project was completed for an affordable cost well within the client's budget, and at the completion of the project, she mentioned to Flatworld Solutions that she would recommend our team to her colleagues for future transcription services.

Outsource your Transcription Project to Us

Flatworld Solutions has vast experience at providing audio transcription services to diverse clients. No matter how unique your transcription requirements be, our team has the capability to meet your demands within faster TAT and promised budget.

Contact us for your transcription requirements today, our team will get in touch with you within 24 hours.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


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