FAQs on Outsourcing Transcription Services

Flatworld Solutions is one of the world's leading providers of transcription services. We provide an entire range of transcription services which includes video and audio transcription, legal transcription, academic research transcription, market research transcription services, media and business transcription services, toll free dictation transcription and audio editing services.

Outsource transcription services to Flatworld and give your business a competitive edge with our quick turnaround, huge cost savings, high level of accuracy & specialized transcription solutions.

1. Do you offer a free trail?

Yes, we offer a free trail for our prospective customers. We offer free trials for market research transcription services, legal transcription services, video transcription services, audio transcription services, academic research transcription, market research transcription services, media transcription services, business transcription services, toll free dictation transcription services and audio editing services.

You just need to send a small sample (about 10 minutes) of your audio/video file. We will then transcribe the file and send the transcribed word document to you.

2. What are some of the audio/video file formats for which you can provide transcription services?

We can provide transcription services for the following audio/video file formats:

• CD
• DVD
• Minidisk
• .mpeg4
• .wma
• .ra
• .dss
• .mp3
• .wav
• .mov
• .mp4
• .aiff

3. How do I send my audio/video files to Flatworld Solutions?

If you decide to outsource your transcription services to Flatworld, we will create a unique user ID for you on our secure FTP site. You can log on to our secure FTP site with your user ID and upload your files.

4. How will the transcribed files be sent back to me?

We can either email the transcribed files to you or upload the transcribed files on our secure FTP, from where you can download the files.

5. What is your turnaround time for transcription services?

Our quick turnaround time sets us apart from our competitors. When you outsource transcription services to Flatworld Solutions, you can be assured that your services will be delivered to you ahead of your schedule. Depending on the recording and speech quality of your audio/video files it will approximately take between 7 to 10 hours to complete the transcription process. The quality checking process will take a further one hour.

6. Do you have Quality Assurance processes?

After the audio/video files are transcribed, the files are checked for quality and accuracy. We have certified proofreaders who check the transcribed files for errors. Our stringent Quality Assurance process ensures that we provide our customers with transcribed files that are accurate.

7. Do you sign confidentiality agreements?

Yes. At the onset of every project we will sign confidentiality agreements such as the non disclosure agreements (NDA), service level agreements (SLA) and any other confidentiality agreement that you would want. Choose Flatworld Solutions as your partner and stay assured about the security and privacy of your valuable information.

8. What are the pricing structures of your transcription services?

Our pricing structure is either based on a per minute or per hour basis. You can choose to either pay for every minute or for every hour. After providing you with a free trial, we can discuss the pricing structure in more detail.

9. How do I make my payments?

Flatworld Solutions has registered offices in US and UK. You can wire your payments to our US bank account, pay through Paypal or send in a check to our US bank account.

Contact us to outsource transcription services.

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