FWS Provided Survey Hosting and Database Development Support to a US IT Firm

Case Study on Survey Hosting and Database Development

The Client

The client is an IT product and services firm based in the United States (Columbia, Maryland) created by a group of software architects in 2004. They are a software-centric company and specialize in innovating and solving mission-critical problems for their global client base. They possess rich experience building software and processes to meet client's expectations quickly and efficiently. The client uses COTS and GOTS based designs in their existing systems for giving tremendous advantage to their customers.

Challenges Faced by the Client

The client had dual needs involving a telephone survey, and database creation to document survey findings and contact details for survey participants. They wanted specific information through survey hosting which included financial and demographic data related to deployment of human resources. Respondents were located on east and west coasts of the United States.

The project involved two primary challenges -

  • Obtaining valid phone contact information
  • Time requirements for telephone interviews

FWS' Solution

Our research and analysis team assessed the client's requirement and ran a quick analysis to form questionnaires for the participants. Flatworld Solutions' market research and data management specialists developed this solution -

  • The team included a senior project manager and dedicated analysts to handle client requirements for market research and database creation
  • The client provided an initial list of desired information and questions to be asked of survey respondents
  • The team developed a modified list of survey questions and received client approval to proceed with the telephone survey using revised questions
  • The final survey consisted of 18 questions
  • The market research team assembled a verified contact list of phone respondents
  • The survey was conducted within the timeline established by the client
  • Contact data and survey results were entered in a database format prescribed by the client
  • A final report was delivered to the client

The Results

This project demonstrated a well-planned collaboration between two departments at Flatworld Solutions - market research and data management. The combined efforts led to aggregation of data sought-after by the client along with contact details of every participant from US East Coast and West Coast. All measures were taken to ensure high service quality in the solutions. The client felt elated that we delivered the results at short TAT and even assured to return for repeat business.

Partner with Flatworld - Leader in Online Market Research & Survey

Flatworld Solutions is a top name in customized survey and research services in India. By outsourcing market research services to us, you can get plethora of benefits which we provide through our expert research team. We not only deliver results that match with client's requirement, but also cater better values that last during and after the collaboration with us. 12 years after our inception, we are still the trusted partner to more than 11,000 international clients that include Fortune 1000 companies, government agencies, and individual entrepreneurs.

By outsourcing time-consuming tasks like research and data management to Flatworld Solutions, you can free up valuable employees to work on high-priority assignments while we fulfill all project requirements.

Contact us today to discuss how we can help you with customized surveys and research so that you can enjoy high-quality results at fast turnarounds and cost-effective prices.

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