Outsource Mortgage Loan Quality and Retention Services

Mortgage Loan Quality and Retention Services

Outsource mortgage loan quality and retention to us and you will never have to worry about approving loans that can become bad

Are you unsure if your loan is compliant with TRI, CFPB, GSE regulation? Is your team's skill insufficient to ensure quality loan origination and retention? If yes, consider outsourcing mortgage loan quality and retention to Flatworld Solutions. We are a mortgage loan quality and retention services company that has adopted top-quality workflow automation and powerful document management systems to provide robust back-office support to our clients for loan quality management and retention.

At Flatworld Solutions, we have experienced professionals who can understand your exact concerns before rolling out mortgage loan quality and retention solution. Becoming a trusted mortgage loan quality and retention service provider is an accomplishment we take pride upon because our services have been welcomed by lenders and financers across the world for quality and reliability.

Our Mortgage Loan Quality and Retention Services

Mortgage loan quality and retention services from Flatworld Solutions take care of managing documentation with respect to invoicing and auditing. So that essential documents are highly available on demand. Every document will be assigned a retention schedule that is designed to hold the documents during the retention term and destroy the content once expired. Our mortgage loan quality and retention services include -

  1. Mortgage Consulting

    Mortgage Consulting

    At Flatworld, we professionally handle your mortgage loan quality requirement. We will thoroughly scrutinize the loan quality to stop you from boarding non-compliant or partially compliant loans. We will maintain transparency in the process so that you can understand how we evaluate mortgage loan applications from your clients. We will take the right steps to make your framework robust than before so that you can approve loans that that readily meet the Fannie Mae and Freddie Mac compliance.

  2. Loan Review & Document Management

    Loan Review & Document Management

    Our mortgage experts can compare your loan portfolios with standard performance parameters. By leveraging document verification software suites, we will carry out validation and indexing of documents. Our top-down review of the loan portfolio is to identify shortfall, violations, and compliance issues that plague the loan approval process. The issues (if any) are flagged and reported before the applications reach the loan closing stages.

  3. Loan Audit

    Loan Audit

    The audit review will be executed by the most qualified mortgage specialists from Flatworld. This solution is aimed to uncover errors and inaccurate information that are not evident in the preliminary checks. We will provide support and assistance to clients so that they are ready to face the stringent audits from regulatory board. We thread each step in the mortgage loan quality and retention with caution to avoid inaccurate information from becoming a legal hurdle in the future.

  4. Evaluation of Client Support

    Evaluation of Client Support

    We provide robust back office support to relook and revamp your customer service. With this, you can proactively monitor the service levels received by mortgage loan applicants. We turn to predictive analysis and data mining to serve your mortgage loan applicants in a better way by understanding their past transactions and interests.

  5. Reporting and Analytics

    Reporting and Analytics

    We can make room for improvement in your operations by turning to advanced analytics tools and big data. By collecting information from multiple departments and collating the same we can provide a comprehensive report on your operations. This way, you can be sure of how the data flows between departments of your mortgage business.

Mortgage Loan Quality and Retention Process We Follow

The mortgage loan quality and retention process are simple and efficient. It matters to help our clients understand the importance of outsourcing mortgage loan quality by demonstrating our process in a clean and concise manner. FWS' mortgage loan quality and retention process is as follows -


01. Requirement Aggregation from lenders

Through collaboration, we will acquire information on your requirement. We will check the feasibility and limitations to determine the best approach


02. Check Documentation

We will compare the availability of documents to prevent fallacies from flaring up into complications


03. Mortgage User Experience Support

We will evaluate how your team is coordinating with the loan applicants. If required optimization will be advised for a better loan processing experience


04. Finalizing the Mortgage Loan Quality and Retention Report

We will compile high-quality reports that will help you understand and compare our process against your existing ones

Other Services You Can Benefit From

Why Should You Outsource Mortgage Loan Quality and Retention Services to FWS?

Outsourcing mortgage loan quality and retention services to Flatworld Solutions is a cost-effective choice against onboarding full-time employees and parting away with a chunk of your marketing spend. Here's why mortgage loan quality and retention from FWS can be a great value-add for your business -

  • Certified Provider of Mortgage Loan Quality and Retention Services

    Flatworld has earned ISO 9001:2015 certification for mortgage loan quality and retention services due to an unwavering commitment to fulfilling the client's need.

  • Data Security

    Flatworld Solutions is an ISO/IEC 27001:2022 accredited for adhering to the latest data security measures. We have what it takes to ensure the safety of your confidential data from unauthorized access.

  • High Accuracy and Quality Service

    We are always uncompromising when it comes to quality. Our dedicated QA professionals will scrutinize every process from documentation to approval making sure compliances are strictly met.

  • Short Turnaround Time

    The TAT for mortgage loan quality and retention is shorter because we prioritize agility along with the quality of services. Instead of making tall claims we will provide realistic TAT and deliver on promises.

  • Scalability

    If you are looking for scalable mortgage loan quality and retention services, your search ends with us. Our solutions can be easily scaled up or down depending on your preference.

  • Pocket-friendly Pricing

    Our mortgage loan quality and retention are cost-effective solutions that can be customized to your budgetary limits. You can choose a plan keeping in mind the specifics you need.

  • Single Point of Contact

    We will provide a dedicated professional who would assist you in a personalized manner by monitoring the progress achieved by the mortgage loan processing team.

  • Experienced Team of Mortgage Loan Quality and Retention Specialists

    We have a highly qualified team of mortgage loan quality and retention specialists who are thoroughly knowledgeable in the process and have decades worth of experience in several mortgage processing projects.

  • Secure File Sharing

    We use state-of-the-art file platforms like SFTP and VPN. This prevents your files from ending in wrong hands.

  • Round-the-clock Availability

    We are highly available irrespective of the time zone and other administrative barriers. Our team is functional 24/7 from our delivery centers. You can reach us via your preferred channel to get help anywhere, anytime.

Client Success Stories

FWS Helped A Mortgage Valuation Company

FWS Helped a Mortgage Valuation Company Increase His Business ROI

Flatworld's mortgage solution cut the operation cost by 50% for a mortgage valuation company. Our solution scaled up the operation by 25% and reduced the TAT.

Read more
FWS' Helped Mortgage Lender Improve Conversions

FWS Assisted a Major Mortgage Lender Improve Business Transformation with a Viable Underwriting Services

Thanks to our fast and affordable mortgage support services, the mortgage lender's business volume increased by 15%. Read this mortgage case study for more information.

Read more

Outsource Mortgage Loan Quality and Retention Services to Flatworld Solutions


Flatworld Solutions delivered what they promised; delays in loan processing & lengthy closing time are now a thing of past. Our loan officers and borrowers are happy.

President of a leading mortgage lending company in the US More Testimonials »

Flatworld Solutions is a true expert in mortgage support services. In less than 20 years, our capabilities have amplified leading to unstoppable growth. Our mortgage assistance team routinely practices in a complex mortgage environment by processing requirements that includes mortgage loan processing support, mortgage underwriting, and several more. With an agile TAT, a superb productive workflow, and a team of IT professionals we can handle nearly all challenges that the mortgage industry has seen. With admirable success, we have firmly expanded our corporate brand to become a true industry leader. So why still wait? Start your journey by joining hands with us.

Contact us by your preferred channel and tell us your needs. We can assure you a free quote to achieve the right results.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

Flatworld Mortgage Solutions LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540

135 Camino Dorado, Suite 7, Napa, CA 94588.


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