Understanding vendor's mortgage process is important before outsourcing. Take a look at our loan process.
We are from financial services industry, and do a lot of mortgage banking. We have a very paper work intensive and data intensive business. We found that we have been able to move many of our processes and procedures operationally to our shared service center location incrementally over time. Flatworld Solutions became our outsourced Technical back office expert, and provided us with tremendous scalability, helped us source quality resources, and maintain 100% year on year growth rate.
President & Owner, New American Mortgage
We have been working with Flatworld Solutions since October 2013, and it has been an extension of our team. With Flatworld we have been able to provide 24 hours clock services, at a much lesser price than what we could do onshore, while maintaining high quality score. The most important reasons we work with Flatworld are speed, quality, cost, communication, transparency, consistent process, and there is no need to hire resources onshore as we have all the resources we need. I highly recommend Flatworld.
Freedom Mortgage, Indiana
FYI, I have been impressed with your team's ability to learn our system so quickly. They seem to have a good grasp on how our system works, they even had to correct me on something today. Rajeev's response and attention to detail has been impressive and appreciated. I know he is on this email so I hope I'm not making him blush.
Thank you everyone and I look forward to being even more impressed by your team in the future.
VP, Corporate Operations,
Appraisal Company, Detroit, MI
We just wrapped up our monthly score card call with our biggest client. We continue to be their top performing AMC by volume, and their top rated AMC. So THANK YOU all for all the hard work on this, and all of our lenders. You at Flatworld all are doing a great job for us and the hard work is truly appreciated.
Appraisal Management Company, CA
Marshall & Santosh,
Thank you for the meeting today. I wanted to pass along my gratitude to your team for helping with these files. My team and I appreciate your continuous assistance and hard work. You make a great impact in our daily process, and it does not go unnoticed. Please let us know if you need anything! Thanks.
Lead Shipping Specialist,
Residential Mortgage Company, Utah
I have worked with Rajeev and his team at Flatworld Solutions for the last 3 ½ years. I have been continually impressed by the level of professionalism and integrity of the Flatworld team has provided. We are looking forward to many more years of partnership with this great company.
Senior Vice President,
Fast Growing Mortgage Company
Hello, we set another record in funding for this month and we aren't even done with the month yet! You have put in a great amount of time and dedication to help us reach this accomplishment together. I couldn't be happier with your efforts to continually improve our business each and every single day. We wouldn't be here without you! THANK YOU!!!
Correspondent Lending Supervisor,
Mortgage Company in Illinois, USA
The conference was extremely productive and great seeing you also! Rajeev Kumar is extremely knowledgeable not only regarding outsourcing, but in our particular industry. There is nothing that he does not know from originations all the way through to post closing functions. You can feel confident that he will give your client a great experience!
Mortgage Services Company Maryland, USA
Flatworld Solutions delivered what they promised; delays in loan processing & lengthy closing time are now a thing of past. Our loan officers and borrowers are happy.
President of a leading mortgage lending company in US