Outsource Mortgage Automation Support Services

Mortgage Automation Support Services

Get access to professional and reliable mortgage automation support services provided by seasoned and experienced professionals at cost-effective rates

Are you looking for a solution that makes your mortgage lending process cheaper, faster, and better? Are you struggling to identify and leverage the right amalgamation of technology and automation to make your mortgage lending process more efficient? Are you finding it difficult to set aside the right amount of time, money, and effort into leveraging technology and automation because you are not clear about what you want to achieve? If so, you stand to benefit significantly from our mortgage automation support services.

Flatworld Solutions (FWS) is a leading mortgage automation company and has served over 100 lenders/servicers over the last decade. We have a thorough understanding of the ground reality in the mortgage industry and have developed a proprietary platform called MSuite, which is a state-of-the-art automation engine leveraging AI and OCR technologies, among others, to serve the mortgage industry. Our MSuite platform is highly scalable, accurate, quick, flexible, and results in significant cost savings for our clients.

Mortgage Automation Support Services We Offer

Our mortgage team of automated mortgage underwriting solutions experts comprises some of the most talented and skilled individuals who are trained to handle any of the client's requirements. As a leading provider of mortgage automation support services in India, we leverage the power of our MSuite automation tool, which has the following 5 components that aid in automating different tasks.

  1. Connector


    We designed this component to be able to receive inputs from various information sources. Some of the sources that MSuite can receive information from includes -

    • Email
      MSuite can receive information from emails and process it further. If an email has transactional information in the body, MSuite can take this information. If the email has information that triggers other actions, MSuite can read this information and, if needed, can connect with other systems and then process relevant transactions. For instance, if an email is generated due to a new document being uploaded into the LOS/servicing system, MSuite can monitor the email and address the transaction that requires processing.
    • API Integration
      MSuite can receive transactional input through APIs from a wide variety of sources, including servicing systems, LOS, 3rd party vendor systems, and other internal/external systems.
    • SFTP
      MSuite can monitor and track folders in SFTP and begin processing relevant items that have been uploaded there.
    • Direct Uploads
      MSuite also has a provision for users to directly upload transactions that require processing.
  2. Indexing Engine

    Indexing Engine

    MSuite's indexing engine has been designed to be robust and address real-world document quality issues. The indexing engine can recognize over 350 types of documents and even those with varied formats. Using a combination of OCR, machine learning, and computer vision, MSuite can classify documents (including those with lower scan quality of up to 150 DPI). This fully automated workflow has an accuracy of over 95% and is one of the best in the industry.

  3. Data Extraction Engine

    Data Extraction Engine

    Lenders/servicers routinely extract data from a variety of documents (collateral, asset, income, closing docs, etc.) to store that data in a digital format on their systems. Accuracy is extremely important here as wrong or incomplete information can hamper the origination/servicing process. MSuite provides over 98% accuracy in data extraction. Exception handling is also provided when data points have an OCR confidence score of less than 90%. However, with digital data, the accuracy is always 100% and there is no need for exception handling.

  4. Rule Engine

    Rule Engine

    MSuite can perform several QA revies and other complex tasks, such as upfront underwriting of files and income calculation. It has an in-built and dynamic rule engine that can seamlessly manage thousands of rules. It is easy to maintain and update according to evolving regulatory requirements and changing business needs. MSuite's rule engine currently can automate many different tasks and thoroughly review files acquired for services and underwriting of specific loan types.

  5. Reporting Engine

    Reporting Engine

    MSuite provides detailed and comprehensive reports and trend analyses of all the automated tasks, which is important to track the performance of several distinct parameters. As a top mortgage automation support service providing company, we provide both standard reports as well as customized reports and MSuite can report on almost every data point stored in the system.

Key Feauters of MSuite

MSuite Implementation Infographic

MSuite Implementation Infographic

MSuite - Single Solution for all Your Mortgage Automation Needs

MSuite - Mortgage Automation, RPA Tool

MSuite - Mortgage Automation, RPA Tool

MSuite is a one-stop solution for all your digital mortgage solutions built by Flatworld Solutions. The tool can scan documents and digitalize them within a quick time. This eliminates the manual process of sorting the documents and entering the data into the system in different data formats. Mortgage Automation Software can effectively process documents at a much faster rate which makes the entire mortgage loan process cost-effective and less time-consuming.

MSuite - How It Works?

Check out the workflow that will take the place of your current LO process to align you with better outcomes. Also, find out how MSuite's speedier process will help you avoid eating into users' time nor keep your agents tied to the same process beyond a reasonable duration.

MSuite has been developed by using cutting-edge technology in a modular fashion. This allows us to leverage other useful and modern technologies when needed. Its OCR engine, the cloud platforms it is hosted on, and the business intelligence tools it can leverage have all been designed to be platform agnostic. Some of the technologies powering MSuite are shown below -

Technologies Powering MSuite

Why Choose FWS for Mortgage Automation Support?

We have catered to the needs of global mortgage companies for over a decade and precisely understand the needs of the client. Outsourcing mortgage automation services to us can help you take advantage of the following benefits -

  1. Information Security

    We are an ISO/IEC 27001:2022 ISMS certified organization and you can be assured that all your data is completely safe with us.

  2. Affordable Pricing Options

    We provide our clients with highly flexible pricing options and they have to pay only for the services they have opted for the resources used.

  3. Quick Turnaround Time

    We have multiple delivery centers spread across time zones which enable us to deliver services within a quick turnaround time without compromising on the quality.

  4. Best Infrastructure

    We have access to state-of-the-art infrastructure in terms of international standard office spaces and tools and technologies, and uninterrupted network connections.

  5. Experienced Team

    We have a highly qualified, skilled, and experienced team of mortgage experts who can help you with all your mortgage automation requirements.

  6. Single Point of Contact

    We assign a dedicated project manager when you outsource to us who will be a single point of contact for all your queries and issues.

  7. 24/7 Availability

    Our sales team, project managers, and call center executives are always available to address your issues via phone or email.

  8. High-quality Automation Services

    We are an ISO-certified organization. Hence, you can rest assured that we will deliver only the best quality services to our clients.

  9. Ease of Scalability

    Our team of mortgage experts is well equipped to scale up the services we provide as and when the requirements of the client increases.

Client Success Stories

Case Study on Automated Solutions MSuite Reduced Loan Closing Time for a US Client

Flatworld's Automated Tool, MSuite, Helped a US Client Significantly Reduce its Loan Closing Time

A leading US-based firm was looking for help to reduce their loan closing time. We employed our proprietary solution called MSuite to reduce the loan processing time at cost-effective prices.

Read more
Case Study on Automated Underwriting for US-based Residential Lender

Flatworld Helped a Leading US-based Residential Lender to Automate the Underwriting Processes

A leading US-based residential lender needed help to automate its complex underwriting processes. Our team at FWS provided the client with robust and cost-effective services.

Read more

Outsource Mortgage Automation Support Services to Flatworld Solutions


I have been continually impressed by the level of professionalism and integrity the Flatworld team has provided.

Senior Vice President,
Fast Growing Mortgage Company
More Testimonials »

Flatworld Solutions has been a pioneer in providing high-quality mortgage automation services and a plethora of other mortgage support services to its global clientele. Our team comprises some of the most qualified and experiencedto its global clientele. Our team comprises some of the most qualified and experienced mortgage experts who can provide you with end-to-end solutions and help you in automating your mortgage processes. Having been serving global mortgage clients for 20 years now,we have gained enough experience to cater to the needs of the client with ease. IF you are looking for a reliable, efficient, and cost-effective mortgage automation service provider, then you have come to the right place. In addition to mortgage automation, we also offer RPA for Mortgage Processing to streamline the rate and quality of the application process.

To start outsourcing mortgage automation support services, get in touch with us today!

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

Flatworld Mortgage Solutions LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540

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