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Outsourcing has become essential for a majority of businesses to contract out some of the functions and processes of the company. Outsourcing has a lot of benefits including cost savings, competitor advantage, work efficiency, and more.

Outsourcing helps businesses manage their staff as well as keep their customers happy. It also helps reduce the workload when it comes to time-consuming and high-volume tasks.

Why Outsource Mortgage Support?

Mortgage processing outsourcing partners with loan experience can help you streamline your lending process with well-trained resources that handle these processes accurately, efficiently, and in compliance with regulations. Outsourcing your underwriting to an experienced mortgage process outsourcing provider can help speed up your mortgage process methodology through accurate loan application evaluation and cost analysis.

Benefits of Outsourcing Mortgage Support

The benefits of outsourcing mortgage servicing cannot be denied, and it is the responsibility of the bank or credit union to find a reputable mortgage provider who can help you improve your value proposition, provide high-quality service to your clients or members, and expand into new markets. The driver for lenders to choose an assisted mortgage processing partner is to provide more value to borrowers while generating a profitable ROI for their credit unions.

Having a service provider handle tasks such as candidate screening, loan origination, payment processing and collections, portfolio performance monitoring, compliance, and quality control will allow your agents to focus more on sales, which will increase your close rates rather than be responsible. When looking for the best mortgage processing support outsourcing partner, it is important to keep quality control at the forefront.

3 Things to Know Before Outsourcing Mortgage Support

Your outsourcing partner needs to understand the specific nuances of your business, including all loan processes. Make sure the outsourcing partner and the right technology have established processes with the right workflows to ensure expert decision-making and error-free loan processing. Here are 3 things you need to know before outsourcing mortgage support -

  1. Establish Industry Experience

    Once you have established a list of prospective mortgage outsourcing partners, start to shortlist them in terms of their experience in the industry. Having the experience simply would mean that your outsourcing partner has a clear understanding of the needs of the industry, knowledge of the best practices, and in-depth knowledge of the products and services. On-time deliveries also play a crucial role when it comes to choosing the right mortgage support outsourcing partner. It makes it fruitful to consider a partner who has the exact skills that are required along with the experience that adds more value.

  2. Ability to Apply Technology

    Along with the experience provided by your outsourcing partner, having the ability to adapt to new technology also plays an important role. With the ever-changing requirements, it has become imperative for an error-free assessment, credit scores, document processing, and anomaly identification. All of these have led to include the use of data analytics and machine learning in the processing of mortgages. It has therefore become a prerequisite that your outsourcing partner can use the latest technology and applications to help bridge the gap.

    Make sure the outsourcing partner has the right technology to establish processes with the right workflows to ensure expert decision-making and error-free loan processing. The stagnation of the mortgage industry can be a major pitfall, so finding an outsourcing partner committed to continuous improvement to achieve process efficiencies can be another critical part of the selection process.

  3. Access to Skilled Talent

    Despite the use of automation, the need for use of human intervention has not gone away. While the data can be handled and done faster through the integration of technology, processes like underwriting, authentication, customer service, and paperwork require the skills of trained hands. A skilled team has a clear understanding of the processes and the changes in compliance requirements. Therefore, analyzing the skill base of your outsourcing partner plays a critical role. Your outsourcing partners' team works as an extension of the team that you have built in-house.


It is well known that outsourcing mortgage processing services to a partner can reduce costs by up to 78% in some cases, which is part of the reason why it is so sought after. The right partner to help you outsource your loan processing services will meet compliance requirements as if it were the most important piece of the mortgage processing puzzle. The cheapest outsourced mortgage processing partner can't necessarily provide the highest quality loans, which is a huge trade-off.

Outsource Mortgage Support Services to Flatworld Solutions

Flatworld Solutions has been a leading pioneer in providing the best quality mortgage support services to clients around the globe. We have some of the most experienced and skilled mortgage experts on board who can take care of all your requirements with ease. We leverage the latest tools and technologies while delivering top-notch services to clients.

If you are looking for a reliable and cost-effective mortgage support service provider, then you have come to the right place. Get in touch with us today!

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