Outsource Mortgage Default Management Support Services

Mortgage Default Management Support Services

Streamline your mortgage default management process and detect defaults before it's too late

Are you looking for expert assistance to streamline your default management process and manage the related tasks? Or, do you want to outsource mortgage default management support services to track discrepancies, categorize default borrowers & follow-up with them, and monetize unprofitable assets? If yes, then you must partner up with us.

Flatworld Solutions is a leading mortgage default management support services company with over 20 years of domain expertise in the mortgage industry. We can support you with a wide array of mortgage default management tasks, including collections, claims management, counseling, etc.

Mortgage Default Management Services We Offer

When you collaborate with us for mortgage default management solutions, our mortgage support team can cover all back-office support activities associated with the mortgage default process. We have built-in CRM, document management system and many mortgage experts with over a decade and half of experience in providing support services for the mortgage companies. A few mortgage default management services that we provide include -

  1. Collections & Repayment Services

    We render complete back-office mortgage support that will ensure you get timely repayments from your borrower. Our support functions include tracking of discrepancies in the payments and arranging of "demand letter," in the case of dispatching/shipment. Also, we can categorize the default borrowers, according to their level of income and follow-up with them according to a predetermined segment. Our services will help you reduce internal effort on managing legal issues associated with the reimbursement processes.

  2. Loan Modification & Short Sales

    Under our mortgage default management services, we can obtain vital supporting documents, such as unemployment benefit documents, invoices, and non-payment records to ascertain the financial health of the borrower and evaluate their loan adjustment eligibility. Our mortgage back-office services will provide you with detailed information to decide if a borrower's mortgage loan should be changed or if the short sale process should be started for closing. We can generate and maintain reports on the condition of the property, the existing market value and market moods to make sure that you get the unsettled mortgage amount in the least possible response times.

  3. End-to-end Home Retention & Liquidation

    Through our back-office support services for renovation mortgage, we can work with the lenders to provide the best alternatives and solutions to allow your clients to make mortgage default payments. We can devise the best strategies to recover the defaults according to the financial well-being of the borrower. Beginning from the liquidation of the property and lasting to the modifications of HAMP, we offer you the necessary mortgage default back-office solutions to effectively recover the arrear amount. Our team can also handle the generation of a deed in lieu of foreclosure in the event of non-payments.

  4. Disposition & Asset Management Services

    Our mortgage default experts can render their support services to help you manage non-performing assets for all sorts of mortgage loans, including VA loans, FHA loans, and USDA loans. We can also expedite the monetization of unprofitable assets that will be beneficial for the customers and the lenders.

    In case of any foreclosure, we can emphasize reconciling with the borrowers and ensuring that you receive timely resolutions. This way, you can start audit process and prepare due-diligence reports. Moreover, we can help you with collation of proper documentation to protect the property in the event of continued defaults in the borrower's payment.

  5. Claims Processing

    As a primary mortgage default management support services company, we can prepare property claims which are attained by the lender and direct those to your payment management team for further processing. Our administrative support with the claims processing can help you keep and continue with the accurate property records which can be pursued and audited in an efficient way.

    Also, under our mortgage default management solutions, we can render impeccable calculations on the reduction amounts for the loan default periods. Our mortgage back-office services are designed to help you determine the ideal recovery possibilities and alleviate losses by allowing you to make real-time decisions throughout the claim processing process.

Our Mortgage Default Management Process

Mortgage default servicing entails servicing of default subprocesses, including loss mitigation, bankruptcy deed-in-lieu, short sale, foreclosure, etc. We provide complete back-office support mortgage default management services and can initiate the mortgage default servicing process that is time-tested and validated by several industry experts. Our mortgage default management process includes -

 Tracking of discrepancies
 Arranging demand letter
 Categorizing default borrowers based on their income
 Follow-up with the borrower
 Obtaining vital documents
 Evaluate borrower's loan adjustment eligibility
 Generate and maintain reports on the condition of the property
 Ascertain market value of the property
 Manage non-performing assets
 Monetization of unprofitable assets
 Reconciling with the borrowers
 Prepare claims
 Send claims to defaults management team for further processing
 Calculations on the reduction amounts

Mortgage Default Management Tools We Leverage

Mortgage default servicing lay open to major federal mandated programs, including HAMP, HARP, etc., which necessitates a clear settlement and frequent regulations to make sure that the non-paying assets are diminished. To make that happen, we leverage modern mortgage default management tools. Those are -

  • BytePro
  • Calyx Point
  • Encompass360
  • Lending Pro Software
  • Loan Assistant
  • Magna Timeshare Software
  • Mortgage Lens
  • Qualia

Mortgage Services You May Benefit From

Benefits of Choosing FWS for Mortgage Default Management Services

When you partner up with us for mortgage default management services, you will have a significant edge in the market over your competitors. We make sure that you get compliance friendly mortgage default solutions that will help you get maximum ROI. A few of the many benefits of choosing FWS for mortgage default management services are -

  • High Quality

    FWS is an ISO-certified which makes us capable of delivering high-quality mortgage default management solutions. Our mortgage support agents, consultants, and contact center executives are highly skilled to help you with all your challenges and queries. With their extensive experience and knowledge of the default servicing industry, they can connect with your borrowers, factually and emotionally.

  • State-of-the-art Infrastructure

    At FWS, our team of mortgage default executives enjoys access to state-of-the-art infrastructure facilities, including world-class office spaces, best-in-class communication tools, continuous network facilities, etc.

  • Multiple Delivery Centers

    We have over 10 delivery centers spread across different time-zones. It enables us to provide excellent mortgage default management services. Furthermore, our mortgage support teams work across all the major time zones and can render their support service at your convenient time.

  • Flexible Pricing Options

    With us, you get the opportunity to work in a partnership and on the need basis. We offer flexible-pricing options that will allow you to gain the advantage of selecting the scope & duration of the mortgage default management service. Furthermore, our mortgage servicing industry knowledge enables us to customize our mortgage default solutions as per your niche requirements.

  • Industry Expertise

    Our 20 years of established back-office service experience allow us to get ahead of the varying demands of the mortgage default servicing industry and render industry-wide mortgage default management services.

  • 24/7 Availability

    Our team of contact center executives is accessible 24 hours a day/7 day a week. When you choose us as your partner, you can rest assured that all our mortgage support executives can be reached for any queries/questions/ issues, etc. during your convenient working hours, irrespective of the time difference.

  • Ease of scalability

    With us, you can demand ramp-ups in the mortgage default management services to efficiently manage any surge in the deliverables. This way, you do not have to be worried about any overheads or layoffs. A win-win for all.

Client Success Stories

FWS Helped Mortgage Lender Improve Business Conversions by Providing Underwriting Services

FWS Helped Mortgage Lender Improve Business Conversions by Providing Underwriting Services

Flatworld Solutions enhanced the size of the business by 15% for a mortgage lender based in the US. Our cost-efficient underwriting support rescued the client from slow growth.

Read more
Residential Mortgage Lender Benefits from Quick Loan Processing

Residential Mortgage Lender Benefits from Quick Loan Processing & 50% Reduction in Cost

The loan closing time was brought down by 30-50% by Flatworld Solutions The client's way of dealing with greater loan volume was optimized by our solution.

Read more

Outsource Mortgage Default Management Support Services to FWS


Hello, we set another record in funding for this month and we aren't even done with the month yet! You have put in a great amount of time and dedication to help us reach this accomplishment together.

Correspondent Lending Supervisor,
Mortgage Company in Illinois, USA
More Testimonials »

Flatworld Solutions is one of the leading mortgage default management support services company providing high-quality mortgage default back-office support services and a gamut of other mortgage support solutions to its global clientele. Today, the volatile servicing industry and increased federal regulations are driving the mortgage companies to embrace offshore solutions to manage the non-payments associated with the mortgage loans.

At FWS, we have comprehensive understanding & knowledge of the US mortgage servicing industry and we have adopted a time-tested mortgage default management approach to mitigate the losses. Get in touch with us today for reliable, competent, and affordable mortgage default management services.

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Flatworld Mortgage Solutions LLC

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