Understanding vendor's mortgage process is important before outsourcing. Take a look at our loan process.
Read this mortgage valuation report to find out how Flatworld Solutions helped a growing mortgage valuation company to scale up operations, reduce the turnaround time, and experience a 25% increase in business & 50% reduction in cost.
A rapidly growing mortgage valuation company specialized in providing mortgage valuation services for both residential and commercial sectors across the U.S, approached Flatworld Solutions for Mortgage valuation services, as he was unhappy with the current mortgage service provider.
The customer approached us at Flatworld Solutions as he was not happy with the mortgage valuation services provided by another service provider, who was handling their appraisal quality checks. The appraisals came from individual appraisers across the U.S, and needed to be thoroughly checked for completeness and quality before being delivered to respective clients. Some of the major challenges faced by our customer included:
Dissatisfied with his existent service provider, the customer was planning to bring his Quality Checking process in-house. That's when he came to know about Flatworld Solutions through a reference he got from one of his clients. The customer was unsure if an outsourced mortgage services team could handle his services. Hence, he wanted us to handle only a small portion of their overall volume, initially.
At Flatworld Solutions, we started working on the project after conducting an in-depth walkthrough of the customer's current processes. This was accomplished over a few go-to-meeting sessions with the customer. Based on the inputs that we received from the customer, our team created guidelines along with generic instructions, which were used to review the appraisals. Finally, we took steps to improve the quality level, and the turnaround time of the appraisal review and delivery.
The following are excerpts from our winning solution:
The customer was very happy with the services that we delivered, and decided to outsource over 90% of his total work volume to Flatworld. With the increase in quality and the drastic reduction in the turnaround time, the customer was able to restore and improve relationship with his clients. The clients were happy with the prompt and accurate services and started sending in more appraisal orders. With Flatworld's seamless delivery process and quick reviews, our customer was even able to sign up with clients who required stringent Service Level Agreements (SLAs). This enabled our customer to attain a surge in his business growth and profit.
Some of the benefits availed by customer were -
If your mortgage valuation company also wants to reduce turnaround time, improve on quality and minimize operating costs, our mortgage valuation services can help you achieve all this and more. Have a look at our entire range of mortgage services to know more about our impeccable services, and go through the rest of our mortgage success stories, to know how our clients benefitted from our services.
Contact us right now to outsource your mortgage services to us and experience the Flatworld advantage!