Talk to Our Experts

Schedule Your Free Consultation

We respect your privacy. Read our Policy.

The Client

One of our clients is a member-owned credit union founded in 1938. With 200 employees and as one of the fastest-growing credit unions, they strive to be more than just a great place to park client money. Headquartered in Westbury, NY, the client provides superior financial products, attentive service, and unrivalled business ease powered by the credit union spirit.

The Requirement

Owing to the vast scale of operations, the client needed a steady influx of talented and skilled employees to streamline and automate business processes. They needed an outsourcing partner that would allow them to scale up or dial down at ease.

The Challenges

Retaining employees was the biggest challenge for the client since they were a non-profit organization. They hire and train people who eventually move on to better opportunities. The labour attrition prevented the organization from growing, despite the tremendous market opportunities. It added to their operational cost as the hiring and training process never stopped. They were unable to scale, and as a result, their top line continued to increase.

Our Solution

We provided the client with enhanced scalability at cost-effective rates. Also, we leveraged our streamlined business model to identify the skillsets required by the client to fulfill the scope of work. From designing process documents to managing heavy-lifting operations that require rigorous planning, we provided end-to-end solutions. Apart from solving the core issues, we suggested process improvements, quality control, and reporting mechanisms.

Scope of the Project & Support Metrics

Consumer Lending Support

  • Auto Loans

  • Underwriting - We reviewed credit reports and searched for Fraud/SSN & MLA warnings. We looked for delinquencies or bankruptcies reported during the last one or two financial years. We calculated the DTI within the consumer lending system. Our experts verified if the loan provided was within the approved range in the consumer lending system or based on the DTI available compared to the monthly payments. They reviewed the terms and conditions in lease agreements to ensure compliance.
  • Funding - We followed a quick funding checklist and approved loans as per the process within the consumer lending system.

Business Impacts We Delivered

  • 40% less operational cost
  • Higher profitability to serve their community better
  • Higher retention of the knowledge base than ever before
  • Faster turn times & improved quality.

The Final Outcome

We provided outstanding services to the client; they were exceptionally happy with our performance. Their biggest gains were in terms of saving time and costs in hiring and training. Thanks to our dedicated staff, who worked in coordination with their in-house staff at lower costs, the client was no more worried about labour attrition issues.

Outsource Mortgage Loan Processing Support to Flatworld Solutions

Mortgage lenders and brokers agree that loan processing is painstaking and time-consuming. It requires highly trained underwriters and a support system to move a borrower's application through the system and toward closing. Our team provides round-the-clock support, thus expanding your day and ensuring that all the work is delivered within the quickest TATs. Contact us for a reliable partner for loan processing support.

Contact Us


Mortgage Processing

Our Customers

Movement Mortgage
Redwood E-Learning Systems
Info Email


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

Talk to Our ExpertsSchedule Your Free Consultation