It is critical that businesses improve the efficiency of their communication. Strengthening the value of each customer contact is essential, as competitors are not far behind with the pace technology is taking. Customer contact is vital to strengthen the brand, build loyalty, boost profits and increase revenue.
We, at Flatworld have taken customer service to a whole new level and offer high tech systems and support with high quality customer service approach.
As your partner we strive to help you increase customer retention and maximize your profitability while minimizing your investment in infrastructure.
Our call center facilities provide you best-of-breed technologies to process calls, integrated with Interactive Voice Response (IVR) and Internet services to sell your services and additional products to your customers.
Our Service Offerings:
We provide turnkey systems and support for your services like -
A constant line of communication is necessary to further develop relationships with customers, current business partners and prospective ones.
Flatworld improves your relationship with your customer by providing state-of-the-art technology and efficient personnel, be it to offer a new product or service, up-sell, cross sell or even generate new leads.
Current research depicts that most companies benefit if not profit from fostering existing customer relationships than from simple individual interactions. In the global marketplace it is always easier to retain an existing customer than to find a new one. This is why it is essential to maintain the website support adequate to build customer loyalty.
At Flatworld we can help you design a cost effective web support system that provides your customers with the attention they deserve.
Effective Website marketing
Live chat with our dedicated representatives
Live email responses
Customized market research
Customers who visit your website often have questions that require a one-on-one interaction with a live person. Flatworld can be in direct touch with your customers, enabling you to increase customer satisfaction and capture valuable customer information. Customers simply click the web chat button, enter a name and phone number and are promptly connected with a representative. Depending on customer preferences, our representative can either call back at a specified time or engage in text chat. Our representative can co-browse with your customer and also share files.
We have over 16 years of experience in the outsourcing industry. Our trained and dedicated personnel and our excellent infrastructure is the perfect solution for your total logistics services outsourcing requirements.
Read this case study on Flatworld's transaction processing services to a logistics major in the U.S.