Global Community of Repair Technicians Gets Illustration Services for Manufacturing & Electronics Repair from FWS

Case Study on Illustration Services for Repair Technicians

Client Profile - Global Community of Repair Technicians

The client is based in the United Kingdom and supports repairs of home electronic devices that include large appliances, audio equipment, televisions, tablets, mobile devices and laptops. Their technicians handle all major brands of equipment.

Client Requirements and Challenges - Precision Illustrations with 100% Accuracy

The client needed precise line drawings to illustrate exploded views of mechanical and electronic repair parts. Requirements included final illustrations that exhibited a higher resolution than the original files. Flatworld Solutions (FWS) recommended an initial free trial lasting two days to demonstrate quality and timeline for the project.

The project involved three primary challenges -

  • The client wanted a fast turnaround.
  • Accuracy of 100 percent was needed and even minor errors were unacceptable.
  • The full project encompassed more than 20,000 precise illustrations.

The Solution by Flatworld Solutions

The FWS illustration and design team developed this solution -

  • The initial quality test team included an account manager and three illustrators. The client emailed five images to illustrate. Illustrations were completed and transferred to the client via Dropbox and File Transfer Protocol (FTP) in less than two business days.
  • Based on the successful trial, the client approved the ongoing project involving 25,000 illustrations - with many files containing 150-200 tool parts. The project team included 20 illustration specialists.
  • File images were redrawn using Adobe Illustrator and final illustration files were transferred to the client in both PNG and SVG (Scalable Vector Graphics) formats.
  • The full project required six months to complete.

Final Results - 20 FWS Design Specialists Illustrated 25,000 Files

This project demonstrates how experienced outsourcing providers can help clients to achieve a delicate balance when illustrations require 100 percent precision, quick turnarounds and cost-effective pricing. Upon project completion, the client noted that Flatworld Solutions had substantially outperformed previous outsourcing partners in both quality and cost.

FWS illustration professionals are skilled in Illustrator, InDesign, CorelDRAW, Photoshop and more. Our design team can create high-resolution digital images in raster and vector formats. Illustrations are always reviewed internally in the FWS quality assurance phase to ensure that designs and drawings meet all client guidelines. We offer up to three design revisions - to accommodate changes for any reason.

Our international team of experts can also help with specialized tasks such as XML conversion services, photo/video editing and 3D modeling. Contact Flatworld Solutions today to discuss our customized design and illustration strategies.

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