Flatworld Helped a South African Automobile Company With Digital Transformation

Case Study on South African Automobile Company with Digital Transformation

The Client

The client is one of the most well-known and leading automobile companies in South Africa. They have been running and catering to the needs of clients for over 90 years. They have been catering to clients with their emergency roadside assistance services along with other motor and travel-related products and services for decades.

Client's Requirement

The client was looking to implement robotic process automation for their operations which would help them automate the dispatching of resources for their emergency call center department. They were looking for someone who could investigate their processes and find opportunities where RPA could be implemented and make their processes more efficient.

Business Challenges

Our team of data scientists at FWS had to face a few challenges while implementing the RPA project for the client. The major challenges we faced were:

  1. The average dispatch time was high and the client wanted us to bring down the time spent for dispatch considerably.
  2. The client wanted our team to start the project immediately as they were always lagging behind schedule.
  3. We had to hire highly skilled and experienced data scientists who would be able to implement the RPA system within a quick time.

Our Solution

Keeping in mind the client's requirements, our team of data scientists at Flatworld Solutions devised a streamlined plan for the client. We were able to deploy the RPA system immediately for the client and they were able to see the results instantly. Our services have helped the client to reduce the dispatch time and also focus on other core activities and customer care.

Our services helped the client to move on from the old manual systems and automate processes which helped them save on costs and time. Leveraging the power of the UiPath RPA system, the client was able to allocate the right resources for the incident within a short time without any hassles.

The Results

The client was able to reduce the dispatch times by half and hence the staff has more time to focus on customer care and other core activities. Our services helped the client to reduce the time which was equivalent to six staff members working together. The UiPath robot was able to dispatch on an average of 40% of the workload efficiently.

The client was not only delighted to see the results of the project but also the cost-effectiveness of the entire project.

Outsource UiPath RPA Solutions to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality UiPath RPA services and a gamut of other data science services to clients around the world. We have some of the most experienced and skilled data scientists on board who can cater to all your RPA implementation needs in a hassle-free manner. We leverage the latest RPA tools and technologies while delivering top-notch services.

Are you looking for a reliable and efficient UiPath RPA solutions provider? Then, your search ends here. Get in touch with us today!

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