Flatworld Helped a Leading LA-based Bank to Reduce Client Onboarding Time

Case Study on Helping Leading LA-based Bank to Reduce Client Onboarding Time

The Client

The client is one of the leading banks based in Los Angeles. Most of their customers comprise of some of the leading stars from Hollywood, television actors, and theater artists. They are a well-known bank specializing in personal banking and providing their customers with the best customer service at all times.

Client's Requirement

The client was looking for a reliable and cost-effective services provider who could help them to reduce their client onboarding time by leveraging the power of robotic process automation. They were looking to accelerate their processing time and hence reduce the number of hours spent on these tasks.

Business Challenges

Our team at FWS had to face a few challenges while delivering top-notch services to the client. Some of the major challenges were:

  1. The client wanted our team to hire some of the most skilled and experienced resources for the project within a quick time.
  2. The client wanted to bring down the client onboarding time from 10 mins to under 1 minute which was a big challenge.

Our Solution

Keeping in mind the client's business requirements and challenges, our team of data scientists at FWS suggested the client go ahead with the UiPath robotic process automation process. Our team was able to help the client with ordering checks, requesting fee waivers, and ordering a replacement for credit and debit cards.

Our team helped them deploy two robots to automate several tasks and that has helped clients to reduce their workload and be as efficient as even full-time employees. This allows them to spend more time on their core activities.

The Results

The client is delighted to see the results of our services. The client was able to reduce the client onboarding time from 10 minutes to under 1 minute. Using our services the client was able to save an average of 40 hours of work per day. The client was not only impressed by the quality of services delivered by our team at FWS but also the cost-effectiveness of the entire project.

The client has also planned to expand their UiPath RPA to other fields such as accounting, finance, and other back-office operations.

Outsource UiPath RPA Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality UiPath RPA solutions and a series of other data science services to clients around the globe. We have some of the most experienced and skilled data scientists on board who can cater to all your requirements with ease. We leverage the latest tools and technologies while delivering top-notch services to clients within a quick time.

Are you looking for an efficient and reliable UiPath RPA service provider? Then, you have come to the right place. Get in touch with us today!

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