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The Client

The client is one of the leading healthcare risk adjustment service providing companies based in San Mateo, California. They have been catering to the needs of leading clients who participate in the Affordable Care Act (ACA), Medicaid, Medicare Accountable Care Organization programs, Medicare Advantage, etc.

Client's Requirement

The client was looking for a reliable and cost-effective service provider who could help them implement robotic process automation to extract key information and increase their client database. The client uses natural language processing (NLP) to extract valuable information from patient charts and EMRs to help their customers to manage their financial risks.

They were looking to automate this process while being HIPAA compliant, which would help them save costs, time, and help to increase their database quickly.

Business Challenges

Our team of data scientists at FWS had to face a few challenges while delivering quality services to the client. Some of the major challenges we faced were:

  1. The client was looking to automate the chart extraction process and was keen on starting the project as soon as possible.
  2. Our team had to hire the best and highly skilled talent and resources for the project within a short turnaround time.

Our Solution

Keeping in mind the client's requirements and challenges, our team of data scientists began with a pilot run for the client by deploying one robot for the chart extraction process. We selected the UiPath RPA solution to help the client automate the entire chart extraction process. One of the main reasons for using the UiPath was that it works very well with any Citrix-based EMRs hence makes it smoother to extract data.

Once the client was convinced of the quality of services delivered by our team, they began by deploying 3-4 robots for the process. The UiPath robot would extract the data, filter the documents based on the type, print the final PDF, log out of the EMR, and close the connection.

The Results

The client was highly satisfied with the quality of the services delivered by our team of data scientists. The client has been successful in extracting over 1.2 million records using the UiPath RPA to date and has been able to double its customer base ever since the project has started. Each robot can extract over 200 EMRs in a day and process over 2000 patient encounter documents each day.

The client was not only impressed by the quality of the services delivered but also the cost-effectiveness of the entire project.

Outsource UiPath RPA Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality UiPath RPA services and a series of other data science services to clients around the globe. We have some of the most experienced and skilled data scientists on board who can cater to all your needs with ease. We leverage the latest tools and technologies while delivering top-notch services to global customers.

If you are looking for an efficient and reliable UiPath RPA service providing company, then you have come to the right place. Get in touch with us today!

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