The Client
A Florida-based consumer protection law firm specializing in statutes such as the FCRA, FDCPA, FCCPA, and EFTA. The firm handles cases involving credit reporting errors, debt collection violations, and electronic fund transfer disputes. With a growing caseload and rising costs, the client sought an offshore legal team to support their pre-suit department without compromising quality or compliance.
- Industry: Legal – Consumer Protection Law
- Location: Florida, United States
- Firm Type: Boutique litigation firm
- Engagement: Litigation Support Services
- Team Size: Dedicated offshore pre-suit team
The Requirement
To streamline the firm’s pre-suit department and improve operational consistency, the client shared access and inputs for a high-touch legal workflow. Key needs included:
- Drafting dispute letters to credit bureaus under consumer law frameworks
- Client intake support and initial legal interviews
- Detailed review and annotation of credit reports
- Administrative case prep tasks under strict compliance
- 24/7 availability to improve client responsiveness
- Seamless integration with tools like Clio, Lawmatics, Adobe Pro DC, and AI-enhanced legal tools
The Challenges
The client was facing multiple operational bottlenecks that directly impacted both service delivery and revenue:
- Overreliance on U.S.-based paralegals with limited training and high employment costs
- Missed follow-ups and delayed communication led to a 30% loss in new client leads
- Inability to operate 24/7, resulting in lost opportunities and client dissatisfaction
- Lack of internal capacity to scale documentation and admin workflows effectively
- Concerns around data confidentiality, legal compliance, and training new offshore teams
Our Solution
- Identified inefficiencies and built a customized staffing model tailored to litigation support
- Proposed a trained offshore legal team with experience in consumer law and legal documentation
- Collaborated with the client to launch a pilot using real case files to validate quality and confidentiality
- Integrated securely with client platforms (Clio, Lawmatics) and ensured real-time communication
- Managed correspondence, credit report reviews, and letter drafting in line with U.S. law requirements
- Delivered daily reports, call updates, and weekly performance reviews
- Trained staff on client SOPs with a strong focus on compliance, communication, and legal formatting
The Outcome
Our partnership resulted in operational turnaround and measurable legal performance gains:
- 24/7 operational coverage enabled faster client response and follow-ups across time zones
- 30% increase in client conversions through timely outreach and reduced missed leads
- 50% reduction in staffing costs by leveraging qualified offshore legal professionals
- Higher productivity and legal accuracy due to dedicated task alignment and reduced rework
- Restored focus on litigation strategy as in-house attorneys could offload admin-heavy tasks
- Improved data security and compliance with HIPAA, GDPR, and client-specific protocols
Empower Your Legal Operations with Offshore Litigation Support
Struggling with rising costs and limited in-house capacity? Our litigation support solutions help law firms boost efficiency, reduce response delays, and scale operations with confidence.
Partner with us for cost-effective, secure, round-the-clock legal support tailored to your firm.
Contact Us
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
