Florida-based Insurance Giant Harnessed Flatworld Solutions’ Back-office Support to Scale Fast and Slash Costs

The Client

Headquartered in Florida, the client is a trusted insurance giant with a century-long legacy in the industry. They specialize in a comprehensive range of insurance solutions, including commercial and personal coverage, as well as employee benefit plans. Their in-depth understanding of their clients' diverse needs enables them to offer an extensive selection of products, services, and pricing options tailored to meet unique customer requirements. With a diverse portfolio of regional and nationwide insurance carriers, they ensure customers receive meticulously tailored solutions that guarantee superior protection.

The Requirement

The client sought an outsourcing partner that could effectively address their critical needs and overcome the challenges they faced. Their top priority was to have a dedicated team of highly skilled and well-trained agents who could deliver exceptional insurance support. They were determined to break free from the cycle of year-on-year price increases and desired a stable pricing structure that aligned with their budget and business goals. Additionally, the client emphasized the importance of scalability, requiring a solution that could quickly adapt to seasonal fluctuations in demand. By choosing the right partner with the capacity to rapidly adjust and optimize capacity, they aimed to achieve cost efficiency while maintaining service excellence.

The Challenges

The client encountered significant challenges with their previous service providers. They lacked a dedicated team and experienced year-on-year price increases. Some of the primary challenges that impeded their operations were -

• Lack of a dedicated team that was well-trained
• Constant price increase
• Aversion to scale based on seasonal fluctuations

Seeking a solution, the client sought a partner capable of swiftly assembling, training, and deploying a dedicated team of agents. They required a scalable solution that could rapidly adjust capacity, which ultimately translated to cost efficiency.

Our Solution

After a thorough analysis of the customer's pain points, we delivered tailored solutions that precisely addressed their needs. Our comprehensive solution encompassed the following -

• Dedicated and Skilled Resources
• Fixed Price FTE Pricing
• Rapid Resource Deployment
• Enhanced Collaboration and Real-time Support

In addition to the core solution, we provided further support at no additional cost. This included assigning a dedicated Transition/Account Manager to ensure a seamless transition. In-house operations managers were assigned to perform managerial tasks and streamline operations. This was followed by floor supervision and quality audits.

The Outcome

Our partnership with the customer has delivered a range of impressive benefits, solidifying their satisfaction and trust in our services. Key advantages included -

• Swift Turnaround and Seamless Transitions
• Rapid Deployment of Production-Ready Resources
• Increased Resource Availability and Additional Support
• Cost Savings and Improved ROI
• Comprehensive Package Solution without Additional Costs
• Strategic Partnership and Trust

Our commitment to delivering exceptional results, cost savings, and a comprehensive package solution has positioned us as a trusted and strategic partner for the customer's ongoing insurance support needs.

Build A Strategic Partnership with Our Scalable Back-office Insurance Support

Outsourcing insurance support services provide numerous benefits that can revolutionize your business operations. By leveraging the expertise and resources of a dedicated outsourcing partner, you can experience cost savings. With outsourced support, you can easily scale your operations up or down to meet fluctuating demands, ensuring optimal resource utilization. Our pool of highly skilled professionals has deep insurance industry knowledge. This enhances the quality of service provided.

Ready to revolutionize your insurance operations? Leverage our experienced team and unleash the benefits of our scalable solutions. Get in touch with us today to embark on a transformative journey.

PN1505551