Insurance BPO Services for Carriers

Insurance BPO Services for Carriers

Strategically improve your business operations to leapfrog your competitors with our insurance BPO services for carriers

Are thinning operating margins and increasing customer demands decelerating your growth? Are stringent regulatory practices, intense competition, and fickle customer loyalty bogging down your insurance operations?


Strategically assess your resources, adopt innovative approaches, and improve your business operations with our insurance BPO services for carriers. We are a reputed insurance BPO company with 20 years of industry experience in helping insurance carriers worldwide streamline their business models and improve their process efficiencies. Many industry leaders are increasingly turning to insurance process outsourcing to minimize churn and increase their operational efficiency.

Our Insurance BPO Services for Carriers

Our insurance services are customized to suit diverse business requirements based on current circumstances and operational objectives. Some of our major services for licensed insurance carriers include -

  1. New Business Setup

    New Business Setup

    Our insurance back-office experts can help in improving your new business set-up operations quickly and efficiently. Whether it is setting up a new customer or receiving quote requests from various agencies and then entering them into the quoting tool, we take care of all the important procedures.

  2. Policy Issuance

    Policy Issuance

    We can help your company save valuable time by preparing insurance policies based on the details submitted by your clients and sending the findings to the underwriters, in case of discrepancies. The inputs provided by the underwriters are then used by our insurance professionals to generate the final policy document, after verifying customer and policy details.

  3. Policy Administration, Maintenance and Servicing

    Policy Administration, Maintenance and Servicing

    Our distinctive approach to policy servicing helps our clients offer best-in-class services to their customers and retain them in the long run. Our professionals receive adjustment requests from customers, analyze the change request to determine its impact on the premium, update the policy details and finally issue fresh insurance certificates when required.

  4. Loss Run Processing

    Loss Run Processing

    A loss run report, comprising the history of claims made on a commercial insurance carrier is a valuable tool for any insurance provider. We have teams dedicated to the processing of loss run reports. From sending loss run requests to other insurers, analyzing them, and preparing the claims report, to dispatching the claims reports to underwriters, we make sure the whole process is quick and uncomplicated.

  5. Claims Management

    Claims Management

    Claims processing is a complex and expensive process. Our insurance experts offer a hands-on approach to claims processing including first response units for claims, thorough investigation to avoid fraudulent claims, and proactive management of customer information. Therefore, they can ensure that the claim is covered under the policy by verifying all liabilities and damages.

  6. Renewals Processing

    Renewals Processing

    Plan and manage policy renewals by keeping a track of all renewals and sending prompt renewal reminders. We help you coordinate with agencies to receive new renewal requests on your behalf and ensure that any adjustments to the policy are taken into account before revising the premium. This means you can focus on providing more competitive prices to your customers at the time of renewal.

  7. Billing and Accounts Receivable

    Billing and Accounts Receivable

    Improve accuracy and ensure timely delivery of all invoices, regular follow-up for timely collection of payments and recording them correctly, maintaining archives as per the request of the client, and generating accurate financial reports for the top management. This in turn leads to significantly lower administrative costs and improved cash flow for first-party insurance companies.

  8. Life Annuity Insurance Claims Management

    Life Annuity Insurance Claims Management

    Focus on the claimants' needs while we streamline the entire process flow across your company. Our services include life insurance sales and service, policy administration for life insurance, life insurance premiums and billing management, actuarial research and analytics for life insurance, and life insurance consulting services, among others.

  9. Insurance Claims Management for Property and Casualty

    Insurance Claims Management for Property and Casualty

    Our responsive approach to insurance claims management helps carriers benefit significantly from our end-to-end modular offerings that provide a smarter claims approach. Our services include FNOL and fast-tracking claims services, Triage analytics, content and inventory services, managed repairs services, and fraud analytics services, among others.

  10. Underwriting for Property Casualty Insurance

    Underwriting for Property Casualty Insurance

    If you are looking for professional underwriters who can provide property and casualty insurance underwriting services timely at affordable rates, get in touch with us.

  11. Life Annuity Insurance Underwriting Services

    Life Annuity Insurance Underwriting Services

    Our underwriters evaluate insurers' lifestyle, medical history, and life expectancy to determine when they would need retirement income after buying life annuity insurance, to provide you with the best possible results.

  12. ACORD Forms Processing Services

    ACORD Forms Processing Services

    We provide comprehensive and high-quality ACORD forms processing services to a wide variety of insurance carriers. With our ACORD forms processing services, you can free up time spent on back-office tasks and use it to pursue other profitable avenues for business growth.

  13. CAQH Profile Services for Insurance Credentialing

    CAQH Profile Services for Insurance Credentialing

    Some of the key benefits of registering with CAQH are increased visibility, a streamlined credentialing process, and an indication that you have a proactive and well-organized business, with the most significant benefit being not having to deal with the frustration of endless administrative operations.

  14. Insurance Credentialing Services

    Insurance Credentialing Services

    We have over 20 years of experience in assisting providers and medical professionals to get credentialed with carriers on time. Over the years we have established relationships with the major healthcare carriers and so thoroughly understand their enrolment process. We also complete the credentialing process within very quick turnaround times.

  15. Public Policy Engagement Services

    Public Policy Engagement Services

    We facilitate public policy engagement for businesses, NGOs, academics, and sports bodies, among others. We are well versed in tactics such as advocating through media, educating supporters and opponents, mobilizing people, and lobbying to ensure that your audience pays you the attention you seek.

Sophisticated Insurance Software We Leverage

Automating redundancies and digitizing crucial paperwork is an ideal way to reduce operational overhead and improve operational efficiency. To accomplish this, we leverage some of the latest and advanced insurance software, which include -

Vertafore Nexsure Aspire InsurancePro HawkSoft Agency Matrix Applied Agency Management Newton Agency Solution Agency Systems Insly SEMCAT A1 Tracker Jenesis Agent & Broker Software (ABS) SIBRO 1app - C2MS Insurance Software AgencyIntel QQCatalyst Intuit QuickBooks LoanAssistant Sage BytePro CheckMark MultiLedger Lending Pro Software Calyx Software Encompass360 Mortgage Lens EverString Infer RADIUS Board Statistica Decisioning Platform SAS Advanced Analytics IBM SPSS HALO Analytics

Customers We Serve

With extensive industry experience, we provide tailored insurance services for varied clients such as -

 Claims processing companies
 Third-party administrators (TPA)
 Property insurance carriers
 Casualty insurance carriers
 Commercial insurance carriers
 Life insurers
 Annuity insurers
 Insurance administrators
 Health insurers
 Title insurers

Why Should You Choose Our Insurance BPO Services for Carriers?

Our insurance outsourcing solutions for licensed insurance carriers are built on our experience and innate knowledge of handling various insurance services for our global clients. Some of the unique benefits of choosing us are -

  • Complete Data Security

    We follow stringent data security protocols and sign non-disclosure agreements to ensure your sensitive customer data remains safe with us.

  • High-quality Services

    We are an ISO-certified company with multiple quality control measures in place. This helps us deliver high-quality services.

  • Swift Project Turnaround

    We understand the tight deadlines your work on. So, we deliver quick and efficient services that precisely cater to your needs.

  • World-class Infrastructure

    With strategically located global delivery centers that are equipped with the latest tools and skilled resources, we deliver exceptional services on time.

  • Skilled and Experienced Team

    Our team of skilled, qualified, and experienced professionals strives to help you accelerate success and thrive in the insurance industry.

  • Competitive Pricing

    We offer a flexible pricing model where you will be billed strictly based on the tools and the skill sets of the resources involved in your project.

Additional Services You Can Benefit From

Insurance Agency Back-office Support Services

Manage cumbersome back-office tasks swiftly and efficiently with our customized back-office support the insurance services.

Insurance Services for MGAs

We offer back-office support to MGAs that helps them better understand market demands. We also provide insights that will help achieve better-quality results with a shorter turnaround time.

Insurance Back Office Management Services

We provide consolidated back-office management services for insurance agencies, brokers, and carriers. Our services help boost productivity and efficiency.

Insurance Lead Generation Services

We leverage data-driven marketing intelligence and a comprehensive strategy to generate viable leads for our clients, that can drive sales and help them scale up.

Client Success Stories

FWS Provided Back-Office Services to A Texas-Based Insurance Agency

We Provided Back-Office Services to A Texas-Based Insurance Agency

Our skilled and experienced resources provided quick, efficient, and cost-effective insurance back-office services to a Texas-based insurance agency.

Read the case study
Case Study on Policy Checking Services to an Insurance Firm

Flatworld Provided Policy Checking to a Leading Insurance Firm

A leading insurance firm was looking for a service provider who could help them with policy checking services. Our team at FWS provided the client with cost-effective services.

Read the case study

Outsource Insurance Services for Carriers to Improve Process Efficiency

We understand the pain points that a multitude of global carriers face on a day-to-day basis. We assist our esteemed clientele comprising leading Insurance carriers by handling issues of diminishing customer loyalty, dwindling margins, product commoditization, shrinking premium growth, price sensitivity, and frequent regulatory changes. When you outsource insurance services for carriers, we provide you with the necessary support to -

  • Improve your profitability by balancing customer expectations and changing regulatory demands
  • Capitalize on new opportunities and thrive in the change

Get innovative solutions to improve compliance, enhance customer experience, and maximize your revenue with our insurance services for carriers.

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