Access ISO-certified insurance support that boosts underwriting profitability, strengthens carrier relationships, and ensures full compliance with regulatory standards.
Power Smarter Growth with Scalable, Compliant Insurance Services for MGAs
Managing General Agents (MGAs) serve as critical intermediaries between carriers and agents—offering underwriting expertise, managing risk, and driving profitability. But with evolving regulations and growing operational demands, maintaining efficiency and compliance can be challenging.
Flatworld Solutions delivers ISO-certified insurance services for MGAs tailored to Property & Casualty, Life & Health, and Specialty lines. With 22+ years of domain experience, we empower MGAs to streamline policy administration, improve data accuracy, reduce overheads, and scale without friction.
From premium collection and policy issuance to MGA Insurance claims processing, marketing support, and data management—our end-to-end back-office services are designed to boost operational agility, regulatory compliance, and underwriting profitability.
Partner with us to unlock high-performance MGA operations through precision, scalability, and industry-grade excellence.
Our Core Offerings: End-to-End Insurance Services for MGAs
Billing and Premium Processing
Accurate billing and timely premium collection are essential to maintaining healthy cash flow. Services include invoicing, payment tracking, and delinquency follow-ups. Ensures seamless financial transactions between carriers, brokers, and policyholders.
Claims Processing
Efficient claims handling supports client satisfaction and compliance. Services cover claim intake, validation, documentation, and coordination with carriers. Helps MGAs reduce turnaround time and improve transparency.
Customer Service
Policyholder support is provided through multichannel communication, including phone, email, and chat. Handles inquiries on policies, claims, and payments. Strengthens MGA-client relationships with prompt, professional service.
Financial Reconciliation
Transaction-level reconciliation services ensure financial accuracy and audit readiness. Includes matching carrier reports, premium allocations, and commission statements. Helps MGAs maintain clear and compliant financial records.
Policy Administration
Complete support from policy issuance to endorsements and renewals. Services cover policy setup, data validation, mid-term changes, and cancellations. Ensures policy records are always up to date and accurate.
Compliance and Regulatory Support
Keeps MGAs aligned with evolving industry regulations and state mandates. Services include license tracking, carrier filings, and audit preparation. Reduces compliance risks through proactive monitoring.
Data & Document Management
Secure storage, indexing, and retrieval of insurance documents and policy data. Enables easy access to digital records while ensuring regulatory compliance. Minimizes paperwork and manual errors.
Research & Data Analytics
Provides MGAs with insights through custom reporting, trend analysis, and loss ratio monitoring. Supports better decision-making and risk evaluation. Turns raw data into strategic advantage.
Underwriting Support
Assists underwriters with data collection, risk assessment, and quoting. Services include application review, document verification, and follow-up. Helps speed up decisions without sacrificing accuracy.
Technology Solutions
Custom tech tools improve workflow automation, system integration, and reporting. Includes portal development, API support, and data migration. Drives digital transformation tailored for MGA operations.
Additional Insurance Services for MGAs Services
Optimized Workflows: Inside Our Insurance Services for MGAs
We have a proven track record in providing world-class insurance BPO process services that come with complete transparency, control, and performance tracking at every stage. This is the process we follow to deliver consistent results to MGA and insurance stakeholders:
Analyze MGA-specific goals, productivity gaps, and compliance requirements.
Build tailored process models that align with MGA workflows and carrier protocols.
Define service levels, turnaround times, and accountability frameworks with full transparency.
Deploy experienced teams that function as a direct extension of your MGA operations.
Track key metrics and ensure every process meets carrier and client expectations.
Leverage insights and feedback to refine workflows and deliver scalable improvements.
Why Choose Flatworld Solutions to Outsource Insurance Services for MGAs?
Flatworld Solutions delivers tailored insurance services to help MGAs, carriers, and agencies stay agile, efficient, and compliant in a dynamic market. Here's why we're the preferred partner for growing and established MGAs:
Exceptional Customer Support
Receive consistent, high-quality support with real-time insights and rapid issue resolution backed by strong process governance.
Tailored MGA Workflows
Benefit from customized solutions aligned with your carrier relationships, underwriting rules, and regulatory needs.
Decades of Proven Experience
Leverage 19+ years of global insurance expertise to ensure accuracy, compliance, and operational scalability.
Tech-Enabled Efficiency
We use industry-standard tools and platforms to track performance, improve accuracy, and reduce turnaround time.
Operational Agility
Quickly scale operations to support growth, handle seasonal demand, or adapt to changing regulations and product launches.
Significant Cost Reductions
Lower your operational expenses through global delivery, automation, and optimized policy processing workflows.
Client Success Stories
A Texas-Based Insurance Agency Boosts Its Operational Efficiency
A rapidly growing insurance agency in Texas approached us for support regarding a new division. We assembled a dedicated team and trained them within a month with the client’s internal resources and our expertise. Impressed by our exceptional results, the client expanded our responsibilities further.
Read MoreA US-Based Insurance Agency Contacted Us for Account Management
A leading US insurance firm approached us looking for cost-effective management solutions. Based on the client's workflow and expectations, we assigned a team to handle insurance accounts and optimize operations. Impressed by our results, the client outsourced 40% of its back office to us.
Read MoreSoftware We Use for our MGA Insurance Services
We use industry-leading platforms and policy administration systems to deliver nothing but the best results:
Client Testimonials
We enjoy working with Flatworld and find the entire team to be very responsive and detail- oriented when it comes to following our policy checking instructions and also identifying new policy forms.
- Partner,
Risk Management and Property & Casualty Insurance Brokerage, PA, USA
Deliver More with Specialized Insurance Services for MGAs
Looking to enhance operational efficiency and cut costs? Our tailored insurance services for MGAs empower managing general agents, carriers, and insurance agents with expert back-office support. From fast-tracking policy approvals to managing high volumes with ease, our trained team ensures faster processing, improved margins, and responsive customer service.
Connect with us today to elevate your service delivery. Talk to our experts and request a free trial to experience the difference!
Our Customers
Case Study
Flatworld Provided Back-office Services to a Texas-based Insurance Agency
A leading insurance agency in Pampa, Texas approached Flatworld Solutions for insurance back-office support. The client is well established and works extensively to provide financial support to its policyholders during crises. They volunteer to serve community needs when a disaster strikes.
Read More
Flatworld Helped a Chicago-based Consulting Firm With COI Services
The client is a commercial insurance company with offices in Chicago and Los Angeles. They specialize in everything to do with risks and dangers companies might encounter.
Read More
Flatworld Provided Signature Management to a Leading Insurance Company
The customer is one of the leading providers of insurance services in the Temecula region California, United States of America. They provide their clients with a host of insurance services including vehicle insurance, property insurance, life insurance, health insurance, etc.
Read More
FAQs
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077