Flatworld Solutions Provided Back-office Services to a Texas-based Insurance Agency

Case Study On Insurance Back-office Support for Texas Client

The Customer

A leading insurance agency in Pampa, Texas approached Flatworld Solutions for insurance back-office support. The client is well established and works extensively to provide financial support to its policyholders during crises. They volunteer to serve community needs when a disaster strikes.

The Requirement

The client approached us to deliver insurance back-office support for an entirely new division. Our team was aware of the AMS they used internally. Being an existing client, they had high expectations from our experienced professionals.

The Challenges

Though our experts were familiar with the AMS the client uses internally, the back office support services that they required of us were entirely new. The primary challenge was to put together a team qualified enough to deliver the desired outcomes. The secondary challenge was the new team required extensive training to approach the required tasks with professional dexterity. Given the tight deadlines and a pre-established professional rapport, the client agreed to help our agents pick up the work. Even then, we had a lot of ground to cover and got down to business immediately!

Our Solution

Flatworld Solutions designed and implemented a 30-day training for some of our most experienced and skilled resources. We hand-picked a team of floor managers who have worked with a variety of insurance companies over the years.

We collected all the written documents and video tutorials from the customer and worked on them internally to train our resources. With adequate support from the client, we had a team honed and chiseled to perfection in less than 30 days.

The entire team came together to take up this challenge; we were determined to cater to the client's unique requirements in the best possible ways. We stepped up and delivered the best outcomes by functioning as an extended arm of the client's in-house team.

The Result

The dedication and technical expertise of our resources paid off. Our resources completed the training and delivered outstanding insurance back-office services to the client. Our outcomes were in perfect sync with the unique requirements of the client.

Currently, the client is extremely happy and satisfied with the quality of our back-office support services. They only added more back-office tasks increasing our day-to-day responsibilities but have also become a promising reference that we share with potential customers looking to outsource.

Outsource Insurance Back-office Management Services to Flatworld Solutions

Flatworld Solutions is a leading provider of insurance back-office services to global clients. With 19 years of experience, we offer a wide array of insurance BPO services. We have multiple delivery centers, skilled resources, and advanced tools to provide you with quick, reliable, and highly affordable services. All our services adhere to international standards of safety, security, and data confidentiality.

Connect with us now for insurance back-office services that help you save time, improve efficiency, and increase your bottom line!

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