Is processing and issuing a certificate of insurance (COI) a time-consuming, repetitive, and rigid process for your agency? Every year, millions of insurance certificates are issued in the US, the processing of which requires a tedious verification of the policyholders' details, types, and limits of insurance coverage, etc. This, therefore, leads to increased strain on an insurance agency's back office and customer-facing processes.
As a globally recognized outsourcing provider of insurance services, Flatworld Solutions has helped insurance agencies speed up their time-to-market and streamline resources while providing reliable, affordable and professional services. Our certificate of insurance processing methods enhances the speed and efficiency of generating and issuing insurance certificates, while continuously improving your customer service and satisfaction levels.
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Certificate of Insurance (COI) Services We Offer
Our teams of insurance back office experts perform all the tasks necessary for processing, validating and electronically disbursing certificates of insurance while ensuring compliance with industry guidelines. We have a specialized team to process ACORD certificates of insurance apart from other insurance certificates. We offer various other services for our clients, including -
Processing Certificate of Insurance
Our insurance back office experts are skilled at issuing, receiving, & processing insurance certificates quickly and with accuracy at a reasonable price. Additionally, our team ensures that the certificate of insurance (COI) we issue on ACORD forms, ISO forms, etc., is duly approved by your insurance agency.
Processing Certificate of Insurance Management
Our insurance professionals are trained to effectively manage and follow-up on insurance certificate requests. With strict attention to detail and by consistently following-up, we ensure a steady increase in your insurance compliance rates, reduced loss exposure and enhanced customer service levels.
Processing Certificate of Insurance Validation
Properly managing and following-up on insurance compliance are resource intensive and time-consuming for an insurance agency. At FWS, our insurance professionals not only have the appropriate knowledge but are also extensively trained to handle high-volume work. They also keep a track of all policies which comply, and regularly follow-up to identify those policies which have expired or are non-compliant, to ensure reduced risk of uninsured claims and breach of contract.
Renewal Requests and Compliance Reporting
Our insurance back office experts keep a track of all insurance policy renewal requests by leveraging our insurance certificate management database. In addition to keeping a track of each individual request, we also generate exhaustive compliance reports for the same.
Processing Revised Certificates After Renewals
We utilize a comprehensive database to store insurance holder details, excess liability limits, and other relevant information and then deliver the revised certificates of insurance to the policyholders via email, quickly and confidentially. We ensure strict quality control and short turnaround times while processing revised insurance certificates; without any errors, repetitions, or omissions.
Insurance Software we use
Other Services You Can Benefit From
Why Outsource Insurance Certificate Processing to FWS?
Certificate of insurance processing and management can be a monotonous process. Any lapse in compliance or procedural inefficiency can lead to complications not only for your clients but for your company as well. With Flatworld Solutions as your outsourcing partner, you are guaranteed a reliable service provider who not only has a deep understanding of global insurance norms and processes but can also provide you with a suitable edge over your competitors.
Following are the benefits you can reap by outsourcing certificate of liability insurance processing to FWS -
- Multi-location execution centers guaranteeing high scalability of our insurance certificate processing services
- Reduced turnaround times by using reliable data indexing procedures, and automating storage and delivery of insurance certificates
- 100% compliance with ACORD, ISO and other industry-specific insurance certificate formats
- Reasonable pricing for COI processing
- Highly skilled insurance experts with extensive hands-on experience in the insurance domain
- Reduced risk of uninsured claims and expensive legal disputes
- Enhanced customer satisfaction as a result of effective handling of COI requests
- 24/7 access to our insurance professionals
- Distinct reporting mechanism to ensure clarity, control and early detection of potential issues
- Dedicated project manager for all your needs who will be the single point of contact
- Easily scalable services as and when the client needs it
Client Success Stories
Insurance Services for a US-based Company
A leading US-based insurance agency was looking for a reliable insurance services provider. Our team at FWS provided the services within a quick time.
Back-office Solutions for a California-based Client
A leading California-based healthcare insurance agency was looking for a reliable insurance back-office service provider. Our team provided the client with cost-effective services.
Gain the Upper Hand by Outsourcing COI Processing to Flatworld Solutions
For over 19 years, we have provided our certificate of insurance processing services for diverse industry verticals such as P&C insurance, life insurance, health insurance, auto insurance, and home insurance. We set exacting standards for ourselves when it comes to safeguarding the privacy and confidentiality of our client's critical insurance data.
Our insurance professionals can customize services according to your business requirements, relieving your insurance agency of the time-consuming processing and issuance of your policyholders' certificates of insurance.
Contact us to outsource your COI processing requirements to us, and save time for your core business activities while experiencing the efficiency and cost-effectiveness we bring into the picture.