Flatworld Solutions is a global IT, business consulting, and outsourcing firm founded in 2004. We support 18,000+ clients across 100 countries with a 5,000-strong delivery workforce spanning IT services, contact centers, healthcare RCM, mortgage support, finance and accounting, engineering, creative, and research services. Expert-led delivery, ISO 9001 process discipline, and dedicated account ownership continue to define every engagement. What is new is the layer underneath: document intelligence at intake, AI-assisted code review in software builds, generative drafting in CAD, denial prediction in medical coding, and auto-transcription in creative post. Pattern work moves to the agent. Decision-making stays with the human. This is the Agent-in-the-Loop model, now running through our delivery stack.
Flatworld Solutions Inc., based in New Jersey, USA, serves as our frontline global office for sales and customer engagement. Flatworld Solutions Pvt. Ltd. (Bangalore) and Flatworld Philippines (Davao) provide project expertise, Six Sigma process discipline, and business solutions to global clients. These centers function as hubs of excellence, delivering strategic support and resource deployment aligned with client requirements.
Brief Overview
Founded
2004
Verified Page
September 12, 2023
Industry
IT services and Consulting
Company Size
1,001–5,000 employees
2,870 associated members on LinkedIn who’ve listed Flatworld Solutions as their current workplace on their profile.
Headquarters
New Jersey, USA
Specialties
IT services, call center services, revenue cycle management, software development, mortgage services, accounting & bookkeeping, research & analysis, photo editing, creative services, insurance, engineering design services, data science, and GenAI services.
Our Vision
Flatworld aims to lead the IT solutions industry with a tribe of Possibilitarians delivering transformative growth through excellence, innovation, and unwavering commitment.
Our Mission
By fostering a culture of possibilities, Flatworld provides resourceful IT solutions to unlock growth and enrich businesses and communities.
Purpose
To be the Possibilitarian unlocking winning ways for all stakeholders.
Founded in 2004, Flatworld Solutions has had a single-minded purpose: to use technology to drive business efficiency and growth. We are now embarking on a journey to empower enterprises with intelligent, future-ready business process solutions through automation and Generative AI.
Manifesto
We are Flatworldians.
We are self-starters who harness our imagination, knowledge and passion to help clients win.
We strive to become our clients’ competitive edge in an environment of constant unpredictability and disruption.
We are Possibilitarians.
We are powered by a visionary, luminary, missionary zeal to take ownership of client challenges.
Our whatever-it-takes drive enables us to unlock opportunities and sow profits for our clients.
We believe that to truly be an ally, we must get our clients’ vision and deliver on trust.
Our purpose is to unlock winning ways for all stakeholders – clients, employees, shareholders, and the wider community.
Corporate History
In the bustling mega shopping centers of the US and Europe, an idea took root. During a pivotal visit in the mid-90s, Jacob William, the visionary CEO of Flatworld Solutions, witnessed the synergy of diverse offerings - from baby clothes to dog food—all under one roof. This wasn't just convenience; it was a revolution in service delivery. A single location for multifaceted needs. It was this very essence of comprehensive service that became the cornerstone of Flatworld Solutions.
In the early 2000s, Flatworld Solutions embarked on its journey, introducing 'Data Processing Solutions' to the world. But as they say, growth is a response to demand. Our clients demanded more. From this voiced need arose our 'Call Center Operations'. Then, as trust deepened and relationships solidified, our clientele entrusted us with more intimate aspects of their business, leading to the genesis of our 'Finance and Accounting Services'. At Flatworld, growth wasn't just a strategy; it was a response to the faith our clients placed in us.
With the pulse of the evolving markets at its fingertips, Flatworld Solutions soared. We expanded our horizons, incorporating specialized solutions spanning Healthcare, Finance and Accounting, Creative Design, Engineering, and Research and Analytics, among others. No longer were we just a service provider; we became the partners of choice for businesses seeking excellence and innovation in their operations.
Flatworld backed outsourcing in the late 1990s, when most enterprises were still debating it. Two decades later, AI has entered our delivery stack the same way: where the workflow rewards it, and only there. We layer AI-assisted code suggestion into senior engineer review on software builds. We use document intelligence to accelerate intake on mortgage and insurance files, with underwriters and adjusters owning the call. In medical coding, AI-assisted code suggestion and denial prediction sit beneath certified coder sign-off. In creative post, auto-reframe, scene detection, and AI transcription compress rough-cut time before the editor takes the timeline. The agent handles the load. The human owns the outcome.
Company Overview
Global Delivery Offices
Our delivery model is structured around global locations that optimize talent access and operating efficiency while meeting client requirements. This strategy enables us to meet the exacting standards of our global clientele without compromising on value. Delivery centers are located across Asia, South America, and Africa to ensure service continuity and scalability. In-built redundancies safeguard against business interruptions, while also granting us the agility to manage heightened work demands and cyclical shifts.
Our teams include experienced executives, team leaders, managers, and business heads delivering measurable ROI across service lines. This expertise supports a 99% project success rate. Clients benefit from integrated teams, defined accountability, operational transparency, and a single point of contact. We operate globally with corporate offices in the USA and UK, and delivery centers in:
India
Philippines
Bolivia
Colombia
Leadership & Social Responsibility
Management Team
Jacob William
CEO - USA David Antony
COO & President - USA Anand Mathews
CMO - India Ofir Nir
CFO - USA Seby Kallarakal
Strategic Advisor - India
Unlock Winning Ways in a World
Beyond Boundaries
Engage with Flatworld Solutions to integrate specialized services with applied AI delivery. You gain access to two decades of delivery experience, a 5,000-person workforce across four countries, and an Agent-in-the-Loop operating model. Vendor assessment, contracting, SLA governance, and compliance posture (ISO 9001, HIPAA, SOC 2, where applicable) are handled within one accountable engagement. Tooling-layered delivery. Expert-owned outcomes. That is the partnership.
Our Key Differentiators
Our distinctive strengths,
setting us apart in the industry,
include:
- Faster turnaround on production work through AI-augmented intake, OCR, and document classification, with reviewers handling exceptions.
- Senior expert ownership of every release. The expert signs. The agent assists.
- ISO 9001:2015 process discipline and HIPAA-aligned controls applied across regulated workflows including healthcare RCM and mortgage.
- AI-assisted code review and automated test generation supporting senior engineer release on software builds.
- Generative drafting and parametric automation in CAD feeding engineer-led release on engineering services.
- Denial prediction and AI-assisted code suggestion under certified coder sign-off in medical coding.
- Auto-transcription, auto-reframe, and scene detection compressing rough-cut time in creative post, with the editor owning the final cut.
- 24/7 program management with AI analytics surfacing SLA risk early, so the account owner can intervene.
- Multi-country delivery from India, Philippines, Bolivia, and Colombia with built-in business continuity.
- Predictable cost-per-unit on volume work, with margin transparency on every engagement.
FAQs
Our Customers
Live chat with us
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
