Message From the Flatworld Global Team

In these trying times, our teams have been working ceaselessly to provide business continuity to our valued global customers. Our service delivery schedules are effectively handled by our efficient teams, working from the safety of their homes. We have, also, in certain locations, rented hotels so that our teams can work safely.

Together, we will fight and overcome this threat. Our wishes and prayers are with your family, friends, colleagues, and your country. Stay safe!

To provide business continuity to our valued global customers, our efficient teams are working from the safety of their homes and rented hotels (in certain locations).

Together, let’s fight and overcome this COVID-19 threat. Our wishes and prayers are with your family, friends, colleagues, and your country. Stay safe!

We are with you in fighting this COVID-19 pandemic.

Flatworld Solutions Receives Award at Aditya Birla Group's 9th Mission Happiness Leaders Meet for Excellent Call Center Services

Flatworld Solutions Receives Award at Aditya Birla Group's 9th Mission Happiness Leaders Meet

Flatworld Solutions works with several business units within the Aditya Birla Group. One such business unit is UltraTech Cement.

At Aditya Birla Group's 9th Mission Happiness Leaders Meet, Flatworld Solutions received an award for excellent call center services provided to UltraTech Cement.

Flatworld Solutions received the award for providing exceptional NPS survey support activity to UltraTech Cement across varied verticals - not just to the client's domestic customers but also to its international customers. We provided a team of experienced professionals who had the expertise to converse in all the Indian languages spoken in the northern, southern, eastern, and western states. We also provided high-quality reporting and used the Power BI platform to streamline the reports.

During the project, UltraTech experienced an increase in efficiency and reliability that resulted in enhanced customer experience (CX). The client also achieved considerable cost-savings due to a reduction in operational costs.

To learn more about how we helped the client, read the case study.

Contact Flatworld Solutions for Your Call Center Requirements

Flatworld Solutions is a leading provider of a comprehensive range of customer support services. We have 16 years of experience in helping clients from all over the world with their customer support and contact center requirements. Our agents are highly experienced and committed to delivering exceptional services every time.

If you are looking for an efficient, reliable, and cost-effective provider of call center services, get in touch with us now.