Flatworld Solutions works with several business units within the Aditya Birla Group. One such business unit is UltraTech Cement.
At Aditya Birla Group's 9th Mission Happiness Leaders Meet, Flatworld Solutions received an award for excellent call center services provided to UltraTech Cement.
Flatworld Solutions received the award for providing exceptional NPS survey support activity to UltraTech Cement across varied verticals - not just to the client's domestic customers but also to its international customers. We provided a team of experienced professionals who had the expertise to converse in all the Indian languages spoken in the northern, southern, eastern, and western states. We also provided high-quality reporting and used the Power BI platform to streamline the reports.
During the project, UltraTech experienced an increase in efficiency and reliability that resulted in enhanced customer experience (CX). The client also achieved considerable cost-savings due to a reduction in operational costs.
To learn more about how we helped the client, read the case study.
Flatworld Solutions is a leading provider of a comprehensive range of customer support services. We have 17 years of experience in helping clients from all over the world with their customer support and contact center requirements. Our agents are highly experienced and committed to delivering exceptional services every time.
If you are looking for an efficient, reliable, and cost-effective provider of call center services, get in touch with us now.