Streamline and standardize your insurance business processes with our strategic back-office support.
Insurance Business Process Outsourcing Services
In a rapidly evolving insurance landscape, insurance agencies, carriers, and Managing General Agents (MGAs) face ongoing challenges: operational inefficiencies, high overhead costs, scaling bottlenecks, regulatory complexities, and slow turnaround times. At Flatworld Solutions, our Insurance BPO services are designed to tackle these issues head-on. By leveraging our global presence and expertise, we help medium to large insurance businesses (annual premiums of USD 10 million or more) in the U.S., Canada, Europe, and Australia realize tangible benefits—ranging from streamlined workflows and data accuracy to robust compliance.
With over a decade of experience, Flatworld Solutions stands as an insurance BPO services provider you can trust for consistent, high-quality support in property & casualty, life & health, and specialty lines. Our integrated approach, backed by automation and advanced analytics, reduces administrative burdens, cuts overhead costs, and enhances your operational agility.
We harness our global resource pool to deliver horizontal and industry-specific insurance BPO services. To ensure business process improvement and quality customer interaction, leverage our offerings:
Certificate of Insurance (COI) Services
Trusted by CEOs, COOs, and Operations Managers, our Certificate of Insurance services ensure certificate processing, validation, and issuance are easy and effective while customer satisfaction and compliance are always a reliable priority.
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Insurance Back Office Services for Agencies
We leverage digital transformation to automate our Policy Administration Systems (PAS), streamlining the policy lifecycle and reducing errors. We also offer digital document management systems for easy information retrieval.
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Insurance BPO Services for Carriers
We use AI-powered tools to help optimize loss ratios and predictive analytics to assess risks, determine premiums, and detect fraud. Our integrations with IoT devices ensure real-time data processing and enhanced claim resolution speed.
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Insurance BPO Services for MGAs
We are an ISO-certified insurance BPO services company with rich domain experience. From policy approval and error detection to timely document updates and policy monitoring, we provide end-to-end support services to MGAs.
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Insurance Back Office Management Services
We assist with data and forms processing, medical requirements acquiring, in-force policy services, illustration support, and commission management.
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QQCatalyst Management Services
We provide management services for QQCatalyst, a cloud-based insurance agency management system that offers features like client and policy management, task automation, and data analytics. Its API allows for seamless integration with other software systems, enhancing productivity.
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Insurance Claims Management Services
We use modern technologies like RPA, AI-driven fraud detection, and advanced workflow automation in our claims management services. We use predictive analytics for efficient loss estimation and employ blockchain for secure transactions, ensuring a streamlined claims process and increased policyholder trust.
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Insurance Accounting Services
We automate insurance accounting tasks such as premium collection, commission calculation, and financial reporting. Our cloud-based solutions ensure secure storage, easy data access, and facilitate auditing and decision-making processes.
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Insurance Eligibility Management Services
Insurance Eligibility Management Services help your team maintain productivity and customer satisfaction with automation and expert support even during peak seasons.
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Underwriters and Operations Team
Outsourcing to us will not only enhance your operational efficiency but also help your in-house team with underwriting and administration directly. Our streamlined documentation and verification process reduces bottlenecks and aids decision-making with timely information in an organized manner.
Process Flow of Our Proven Insurance BPO Services
Our process flow is a strategic framework that guides our approach. By automating repetitive processes and optimizing workflows, we eliminate administrative backlogs. This helps with higher productivity and accelerates underwriting speeds to reach new heights of customer satisfaction.
Initial Evaluation and BPO Provider Selection
Contractual Agreements and Transition Planning
System Integration and Execution
Monitoring and Performance Assessment
Process Enhancement
Contract Review and Decision
Our Edge: Insurance-Focused, Tech-Driven, and Outcome-Oriented Services
Our solutions empower you with the flexibility to adapt to a changing business. Our methods are designed to maintain audit readiness with the highest standards in place. Leverage our insurance BPO services to experience the following benefits -
Deep Insurance Expertise
Specialized Teams and Dedicated Account Managers. Our teams come with extensive knowledge of insurance claims outsourcing, underwriting, policy management, and more. We tailor solutions for property & casualty, life & health, and specialty lines. Each engagement is led by an industry specialist who understands your specific product lines, compliance needs, and growth objectives.
Best-in-class Customer Service
Our experts offer robust process management with continual suggestions for improvement and automation. We have a proven track record of delivering exceptional and consistent insurance support services to global clients.
Tailored Solutions
We understand that every client is unique and offer tailored BPO solutions that cater to individual business requirements. From niche policy processing to specialty claims management, our expertise ensures seamless execution of complex operations.
Global Compliance and Security
We understand complex global frameworks (U.S., Canada, Europe, and Australia) and adhere to strict guidelines such as HIPAA (for health lines) and GDPR (in Europe). Robust Security Protocols: We implement comprehensive data protection measures and service-level agreements (SLAs) to maintain integrity and confidentiality at every process stage.
Scalable Teams
Quickly add resources during peak seasons and scale down when demands subside, ensuring you pay only for the services you need.
Proven Cost and Operational Efficiency
Up to 30% Reduction in Overhead. Our clients have seen significant cost savings, such as a 30% drop in back-office expenses for a mid-sized property and casualty insurer.
Industries We Impact
Property and Casualty
Life & Health
Speciality lines
Automotive Accounting
Grocery/Food Distributors
Hospitality
Manufacturing
Restaurant/Retail Accounting
Technology
Defense
Banking & Finance
Real Estate
Insurance
Education
Legal Services
Manufacturers and Distributors
Esteemed Clientele
Claims Processing Companies
Third-party Administrators
P&C Insurance Carriers
Commercial Insurance Carriers
Life & Annuity Insurers
Insurance Administrators
Health Insurers
Reinsurers
Client Success Stories
In an era of stringent legal mandates and heightened user expectations, inaccessible PDFs can quickly become a significant liability.
Boosting Efficiency for an Insurance Agency in Texas with Tailored Back-office Support
Flatworld delivered successful back-office services to a Texas-based agency after an intensive 30-day training, delivering customized services to boost their operational efficiency and broadening our roles further.
Read MoreCalifornia Health Insurer Cuts Costs by 80% with Our Back-Office Solutions
Flatworld Solutions provided accounts receivable and claims management services to a California law firm and an Alaska computer repair firm. We ensured timely bill generation and delivery, handled online bill submission and claims follow-ups, and tracked receivables. Our services significantly reduced clients' costs, improved turnaround time, and efficiently managed the large volume of bills, leading to smoother operations.
Read MoreClient Testimonials
Working with FWS has been a great experience. They quickly learned our line of business, adapted to our requirements, and consistently performed well. They've also gone above and beyond their duty. They're reliable. A wonderful partner.
- Spokesperson,
Executive recruitment firm in US
I am highly impressed by your hard work and superb quality of service! You also charge very reasonable prices. Thank you a million times!!
- CEO,
Fitness Center, USA
We were very satisfied with the quality of service Flatworldsolutions provided. They were able to meet our requests with great professionalism and flexibility. We look forward to having your team fulfill future projects for us.
- Spokesperson,
Online health lessons company in Canada
Flatworld Solutions gets great results! Their team is efficient and professional and has helped me to grow my business tenfold!
- President,
Leadership Training company in the US
Insurance Back-Office
Management Services
Why Are We the Prefered lnsurance BPO Service Provider?
Compliance to International Standards
Guaranteed Security and Privacy of Information
Nearly a Decade of Experience in Offering Insurance BPO Solutions
Leverage the Strategic Advantage of Partnering with Flatworld Solutions
Motor Insurance
Health Insurance
Liability Insurance
Must-Read Articles on Our Insurance BPO Services
Outsource Insurance BPO Services to FWS
Several challenges cloud the insurance landscape. The insurance industry is highly competitive. To obtain a strong foothold, insurance providers must innovate and optimize business processes, reduce costs, and increase efficiency. With us, you will find the right partner to support your back-office chores so you can stay focused on business growth and revenue generation.
Outsource insurance BPO services to us to get –
A service provider with 22 years years of experience
Rich domain experience; six-sigma tools and strategies
Dedicated project managers
Quality outcomes: 100% error-free insurance BPO services
Integrated BPO and technology solutions
24/7 customer service support
Reach out to us now to find out how our comprehensive insurance back-office support can help your organization achieve its business goals.
Contact UsFAQs
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077