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The potential of Cebu City as one of most preferred destinations for BPO services came into light when Tholons ranked Cebu City as the 8th most preferred outsourcing location in the world. Cebu city has transformed into a major destination for BPO services with its urban culture, availability of resources, infrastructure and government initiatives.
The overall advantage it offers has already attracted companies like Accenture, Aegis, Convergys, JP Morgan Chase & Co., Teletech, and IBM among others. The infrastructure Cebu City offers is at par with any other major BPO destination in the world. Additionally, it offers extreme cost advantage which is the key differentiator for any business looking to outsource business processes, making it the much cherished outsourcing destination.
Let's look at the 5 main factors that make Cebu City a lucrative outsourcing destination:
Availability of quality workforce is one of the key requirements for the growth of BPO. Cebu City, with over 10 universities, generates graduates in most faculties including Engineering, Medical, Finance, IT, Social and other sciences. This offers a large pool of English speaking graduates and skilled resources which can be immediately absorbed by the flourishing BPO Cebu industry.
Cebu City has a cost advantage, as it offers lower cost of labor, and the real estate prices are also modest when compared to other metro cities in Philippines, like Manila. As per CBRE (property consultant) estimates, office rents in Manila ranges from P430 to P1,300 compared to Cebu City where it is just from P350 to P750. The firm also shows that the cost of electricity is 11% higher and water 8% higher in Manila, as compared to Cebu City.
Cebu City has an urban infrastructure with interconnected transportation, a booming real estate market, educational infrastructure, medical institutions, and above all a business catalyst culture. Cebu City also fares well in education, quality of life, and risk profile indexes as per Tholons report.
As Cebu City comes as the next best BPO outsourcing destination to Manila, local government is taking every step possible to build the necessary environment to attract more businesses. Special economic zones, investment friendly environment and focus on creation of large talent pool along with sustainable infrastructural growth are now a strategic and top priority plan for the local government.
Even in 2012, Cebu City's IT-BPO revenues grew at 26.9 percent at $484 million, while nationally the industry across BPO Philippines just grew at 18.2 percent at $13 billion (wiki). This is a clear indicator of the kind of opportunities Cebu City offers, and how this emerging outsourcing destination has the potential to shine in the outsourcing sphere.
Data entry and Call centers in Cebu city are among the top outsourced services in Cebu City. Some of the other major business processes being outsourced to Cebu city include:
Flatworld Solutions is among the early BPO service providers in Philippines, to have recognized the importance of Manila, Davao, and Cebu City as potential destinations for delivering BPO services much before others did. We also set up one of our global delivery centers in Philippines to drive maximum business benefits to our clients.
Here are few reasons why you should outsource your services to Flatworld Solutions:
Outsourcing to Cebu city is made easier with Flatworld Solutions. Our domain experience helps us to leverage maximum business benefits that Cebu City has to offer. So if you are looking to outsource business processes or set up call centers in Cebu City, Flatworld Solutions can be your one-stop point of contact. Contact us and we will quickly get back to discuss your requirements.
Want to know what makes outsourcing BPO services to Philippines so profitable? Let's have a look.
The call center industry is now one of the fastest growing industries in Philippines.
Davao City is already a host to major global companies that are benefiting by outsourcing to this happening location in the Philippines.