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Call Center Services
- Inbound Call Center Services
- Outbound Call Center Services
- Telemarketing Services
- Technical Support Services
- Disaster Recovery Services
- Email Support Services
- Chat Support Services
Key Differentiators
- Quality Monitoring
- Call Center Security
- Call Center Infrastructure
- Transition Management
- Call Center Process Flow
- Call Center Recruitment
- Call Center Training
- Operational Transparency
- Call Center Case Studies
- Inbound Call Center Technology
- Outbound Call Center Technology
- Call Center Network Transport
Global Insurance Company Successfully Expands Operations
A leading general insurer in the U.S successfully expands its offshore BPO center with Flatworld’s disaster recovery services. Our customer benefited from seamless expansion and 99.99% reliable business continuity plans.
Leading Pharmaceutical Company Minimizes Operating Costs
Flatworld Solutions enabled a global pharmaceutical company to reduce operating costs by 40% and increase customer satisfaction with fast, reliable and quality customer support services.
Resources
- 100% recording & operational transparency
- Quality monitoring systems
- Real-time reporting
- Single tier call center management process
- Value added benefits for $10 an hour,all inclusive
Outsourcing Strategic Call Center Technical Support Services
Customer Testimonial
"I have been working with Flatworld Solutions and I have been completely satisfied. The representatives are quick and easy to work with. I think both our companies have a strong partnership"
Mr. Mark Apruzese, Advanced Computer Technologies. USA.
If your organization is facing challenges in technical support services, consider outsourcing technical support services to Flatworld Solutions. We have experienced technical support executives who apart from having technical knowledge are excellent customer support representatives. At Flatworld, we take 24/7 support services a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical helpdesk services partner.
Flatworld’s Technical Helpdesk Services
Flatworld Solutions provides global customers with 24x7x7365 days of Level 1, Level 2 and Level 3 technical support services to varied business to customer and business to business segments. Outsource online computer support services to Flatworld and we will address your call center technical helpdesk requirements with our stringent processes and efficient services.
Customer sales and support services
- Payment support
- Resolving billing issues
- Order processing/provisioning
- Sales support
Pre-sales support services
- Lead generation and qualification
- Customer analysis
- Information provision
- Order management
Post-sales support services
- Troubleshooting and problem resolution
- Installation support
- Warranty support
- Return authorization
- Desktop support
- Application support
Managed technical support services
- Network support
- Remote network services
- Remote server services
- Remote infrastructure support
Technical support services (Level1 and Level 2)
- Voice
- Online chat support
Enterprise technical helpdesk services
- Issue resolutions
- Knowledge management
- Application support
- Reporting and decision support
- Software support
- Trouble ticket management
Our strategic call center technical support services provide include: Tier 1/ Tier 2 Help Desk for distributed and campus based users, pre-sales IT Help Desk, business application support, shrink-wrapped application support, service provisioning, managed services and high-end technical support.
The call center technical support team at Flatworld
With Flatworld you can have an instant access to a pool of experienced professionals in a sophisticated IT-enabled Call Center Infrastructure, to give you 24x7 technical support services within agreed-upon response times underpinned by SLAs. The technical support consultants from Flatworld work closely with customer teams in developing innovative solutions and resolving technical issues.
They leverage the power of knowledge banks, technical resources and competency centers to come up with relevant and timely online computer support services. Our strategic call center technical support team ensures superior delivery of services through our rigorous recruitment, training and development programs.
Benefits of outsourcing strategic call center technical support services to India
- Cost-effective online computer support services
- Experienced and trained technical helpdesk executives
- Call center technical helpdesk services on a 24x7x365 days basis
- Flexible pricing methodology and pricing models
- Improved customer support services
- Streamlined business processes
- Save on time, effort and resources