Outsourcing Call Center Inbound Services to Flatworld Solutions

Flatworld's Call Center Inbound Services primarily focuses on maximizing business and profits for our customers. Our Contact Center Inbound Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience and a proven track record makes us versatile in our approach and thereby enables us to meet the requirements of our call center customers.

We have extensive experience in providing inbound call center outsourcing services to global call center customers in varied industries, such as travel, real estate and airlines and banking. Outsource inbound call center solutions to Flatworld and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

Flatworld’s call center inbound services

• Phone answering services
• 800 answering services
• Order taking services
• Product information services
• Up-selling and cross-selling services
• Claims processing services
• Billing queries services
• Sales closure services
• Subscription services
• Order entry services
• Answering services
• Scheduling sales demos services
• Event scheduling services
• Directory inquiry services
• Payment collection services
• Charge back handling services
• Real time inventory status services
• Ticketing sales subscription services
• Rebate processing services
• Insurance claims processing services
• Product recall management services
• Registration of event and trade show participants and prospects services
• Warranty registration services
• Job dispatch services

Why outsource call center inbound services to Flatworld?

1. Expert Call Center Professionals: We have qualified call center professionals who have extensive and relevant expertise in handling inbound sales, answering service calls & ensuring customer satisfaction.
2. Competent training programs: We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability and process knowledge.
3. Transparency: Our inbound call center infrastructure and company policies offer complete transparency in operations.
4. Extensive experience: We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.
5. 100% voice recording: Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

Benefits of outsourcing contact center services to Flatworld

• Remote call monitoring facilities
• Superior reporting capabilities
• Enhanced market coverage
• Domain expertise in account management
• Experienced inbound call center professionals
• Enhanced market testing capabilities
• Quicker ramp-ups, launches, and roll-out of new campaigns
• Save more than 50% on call center operating costs
• Stringent quality control processes that ensure best-of-breed call center solutions
• Efficient transition management process
• Web-based reporting facilities
• Latest inbound call center software

Inbound Call Center Infrastructure at Flatworld

Cisco IPCC: Cisco IP Call Center (Cisco IPCC) solution is used for voice network. Cisco IPCC provides a location and media independent contact center infrastructure supporting voice, Web, email, chat and other electronic channels. It utilizes a common set of business rules and reporting functions across channels and locations.

Cisco ICM product: Cisco’s ICM product set allows us to efficiently meet customers' changing channel preferences & expectations. This helps in maximizing customer service and product sales opportunity, without having to install separate infrastructure and management processes for each new channel or media type.

Cisco ICM software: Cisco ICM software enables Flatworld Solutions to interact with its customers via the Internet or Public Switched Telephone Network (PSTN) across an enterprise of automatic call distributors (ACDs), interactive voice response (IVR) systems, Web and e-mail servers, desktop applications and more.

At the network level, ICM software profiles each customer using data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web form and information obtained from a customer-profile database. At the same time, the system knows which resources are available to meet the customer’s needs based on real-time conditions continuously gathered from contact center platforms and agent desktops.

Scalable IP solutions at Flatworld

• Redundancy
• Multi-site support
• Location independence
• Consolidated and open data store
• Multi-channel support
• Converged network
• Quality of Service
• Open architecture and IP-enabled integration
• Web based historical and real time reports
• Monitored threshold events
• GUI based scripting tool
• Call flow monitor

Choose Flatworld Solutions as your inbound call center outsourcing partner and benefit from enhanced customer services that can change the course of your business. Make a decision to outsource inbound call center services to Flatworld today!