Global Insurance Company Successfully Expands Operations
A leading general insurer in the U.S successfully expands its offshore BPO center with Flatworld’s disaster recovery services. Our customer benefited from seamless expansion and 99.99% reliable business continuity plans.
Leading Pharmaceutical Company Minimizes Operating Costs
Flatworld Solutions enabled a global pharmaceutical company to reduce operating costs by 40% and increase customer satisfaction with fast, reliable and quality customer support services.
"I have been working with Flatworld Solutions and I have been completely satisfied. The representatives are quick and easy to work with. I think both our companies have a strong partnership"
Mr. Mark Apruzese, Advanced Computer Technologies. USA.
Flatworld's Call Center Inbound Services primarily focuses on maximizing business and profits for our customers. Our Contact Center Inbound Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience and a proven track record makes us versatile in our approach and thereby enables us to meet the requirements of our call center customers.
We have extensive experience in providing inbound call center outsourcing services to global call center customers in varied industries, such as travel, real estate and airlines and banking. Outsource inbound call center solutions to Flatworld and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.
Cisco IPCC: Cisco IP Call Center (Cisco IPCC) solution is used for voice network. Cisco IPCC provides a location and media independent contact center infrastructure supporting voice, Web, email, chat and other electronic channels. It utilizes a common set of business rules and reporting functions across channels and locations.
Cisco ICM product: Cisco’s ICM product set allows us to efficiently meet customers' changing channel preferences & expectations. This helps in maximizing customer service and product sales opportunity, without having to install separate infrastructure and management processes for each new channel or media type.
Cisco ICM software: Cisco ICM software enables Flatworld Solutions to interact with its customers via the Internet or Public Switched Telephone Network (PSTN) across an enterprise of automatic call distributors (ACDs), interactive voice response (IVR) systems, Web and e-mail servers, desktop applications and more.
At the network level, ICM software profiles each customer using data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web form and information obtained from a customer-profile database. At the same time, the system knows which resources are available to meet the customer’s needs based on real-time conditions continuously gathered from contact center platforms and agent desktops.
Choose Flatworld Solutions as your inbound call center outsourcing partner and benefit from enhanced customer services that can change the course of your business. Make a decision to outsource inbound call center services to Flatworld today!