The quality of support a technology customer receives is just as important as the quality of the product. There is an increasing dependency on technology, quick and efficient guidance to address issues is critical to maintain customer satisfaction and loyalty. Today’s competitive market seems to witness frustrations produced by busy signals, long hold times and incompetent staff leading to a natural loss of customers.
Flatworld provides a broad spectrum of technical support and help desk services. We are focused on achieving measurable and total customer satisfaction for your business. We recruit dedicated, technically trained teams on an integrated and multi-channel platform to provide comprehensive and strategic call center technical support. We brew the technical support process, including relevant activities, escalation procedures and system level reporting to meet the specific needs of your business.
We analyze product-related call patterns gathered from technical support functions and provide insight into your future product development initiatives.
At Flatworld we provide complete 24x7x365 support. We have an independent support infrastructure with dedicated servers and databases and a seamless extension with existing support delivery mechanisms. Along with SLAs that have clearly defined performance norms we have standard and customized reporting. There is a defined integration with the existing processes for call management and incident management.
Flatworld’s focus is in supporting products and services in various domains. Our expertise spans over 200 products on the desktop and Internet usage domain. We have specialized expertise with desktop / server / network products and applications, productivity / graphics / collaboration /groupware applications, devices (Peripherals, PDAs), wireless (modems, services, applications), operating systems, web authoring and publishing tools, access (dial up, broadband), email/browsing/other internet applications, services and utilities, ongoing initiatives to build expertise, third party certifications, train the trainer and simulating customer/ user environments.
We use the telephone, remote diagnostic and collaborative browsing tools, chat, email and self-help resources (which utilizes a knowledge management framework using advanced technology) as our channels to deliver strategic call center technical support services.
Our strategic call center technical support services ensure superior delivery of service through our rigorous recruitment, training and development programs.
Outsource your call center technical support needs to Flatworld. We have been in the outsourcing industry for over 12 years and have the business acumen to run your enterprise like ours.
Expand your possibilities.
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Find out more about the call center security process at Flatworld.
Read more about the call center training process at Flatworld.
Find out more about the network transport and internet technology used at Flatworld.
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