Flatworld solutions offers value-added services like data management, call center and customer support, accounting, software development, HR, logistics services, healthcare services and more to customers all over the world.
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Flatworld's Success Stories

Flatworld has transformed the way our global customers do business. Our partners have achieved cost reductions and process efficiencies across a range of outsourced services delivered from our state-of-the-art ODC at Bangalore, India.

  • Intensive training
  • Multi-cultural approach
  • Strong presence in the APAC region
  • Seamless integration with customer’s reporting system
  • Professional team
  • Clear communication lines
  • Pilot program
  • B2B and B2C specialists
  • Knowledge sharing

At Flatworld, we believe that our customers' business goals are our own. Read our success stories to see how we added value to our customers' businesses.

1. Case Study on Logistics Services for R&L Carriers

Flatworld processes 10,000 bill of lading documents in a day for R&L Carriers, allowing them to expand their business to new locations and utilize their manpower better. With Flatworld's business process outsourcing solution, R&L's error rates reduced to 10% in the first 3 months and now stands at 1%.
Read the full case study...

2. Case Study on Call Center Offshore Outsourcing

Our customer is a leading global software and services company based in Minneapolis and listed by NASDAQ. The customer, addressing mid market companies globally had successfully established a development center in Bangalore and was looking at expanding the scope of activities in India. They were interested in understanding how the developing IT enabled services industry in India could be leveraged.

Flatworld was awarded the contract for the customer’s call center offshore outsourcing based on the solution it highlighted to drive the customers sales process.
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3. Case study on Call Center Services

Our customer is a leader in offering quality and workforce management software for the call center industry
The scope of work required the Flatworld team to provide Tier 1 support to the customer’s customers across the APAC (Asia-Pacific) region on its key products.
Using our customized software, we were able to provide the most optimized call center/customer support services the customer was looking for.
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4. Case studies on Computer Aided Telephone Interviews(CATI)

Flatworld is providing CATI solutions for different customers world wide. We have done projects like survey on health insurance plan, theme park customer satisfaction study, survey to determine hospital needs, brand salience study and many more. These surveys were done across different sample sizes and age groups, and often included a pilot sample study.
Survey methodologies, time required, interpretation of results are planned and thought out, by our efficient team at Flatworld Solutions.
Read the full case studies …

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