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Call Center Services
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- Inbound Call Center Services
- Outbound Call Center Services
- Telemarketing Services
- Technical Support Services
- Disaster Recovery Services
- Email Support Services
- Chat Support Services
Key Differentiators
- Quality Monitoring
- Our Flexible Pricing
- Call Center Security
- Call Center Infrastructure
- Transition Management
- Call Center Process Flow
- Call Center Recruitment
- Call Center Training
- Operational Transparency
- Call Center Case Studies
- Inbound Call Center Technology
- Outbound Call Center Technology
- Call Center Network Transport
Customer Testimonials
"I have been working with Flatworld Solutions and I have been completely satisfied. The representatives are quick and easy to work with. I think both our companies have a strong partnership"
Spokesperson,
Technology Solutions company in US
A Case Study on Flatworld’s Lead Generation Services
The Customer
A rapidly growing e-logistics company, having a strong presence in the USA, runs its entire transportation management business with the help of 100,000 trucks. It has close to 2500 clients. In order to enhance its sales conversion ratios, the company wanted to generate a large number of sales leads. Besides, it also wanted to outsource its operation of updating information about its sales business on www.salesforce.com. The company wanted to outsource lead generation services to a professional organization.
The Challenge
Flatworld Solutions’ market research team succeeded in accomplishing the task by collating the required information from specific websites. The team derived raw lists of leads from all possible sources. It was challenging to unify raw, unstructured and inaccurate data in different formats, into one format. The team also managed to upload the data on salesforce.com in a timely manner. This helped the customer’s sales team focus on the sales process only and enhance the conversion ratios significantly.
How did they do it?
Flatworld Solutions’ team of experienced professionals developed a fool-proof and efficient process to generate high-potential leads. The leads were generated based on several pre-determined parameters such as type of industry, geographical location of the company, annual turnover of the company and the core-products of the company. The leads were uploaded on salesforce.com regularly. The lists of raw data were customized and unified in a single format that could be directly imported to the website.
The Results
- Increase in efficiency and conversion ratios in the sales process.
- Deals that were in the pipeline were closed.
- Considerable cost-savings attained due to reduction in operational costs.
Contact us to outsource Lead Generation Services.
Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.
Read Case Studies to find out how we helped our clients with Call Center Services.
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